Technical Support Manager
Current
Aug 2024 - Present
AeroLeads people directory · profile
Shivakumar Manickam Email & Phone Number
ITIL V4 & Prince 2, Technical Support Manager at SolarWinds
at
SolarWinds
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
ITIL V4 & Prince 2, Technical Support Manager at SolarWinds
Location
Chennai, Tamil Nadu, India
Company size
Who is Shivakumar Manickam? Overview
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Quick answer
Shivakumar Manickam is listed as ITIL V4 & Prince 2, Technical Support Manager at SolarWinds at SolarWinds, a company with 2455 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Shivakumar Manickam.
Shivakumar Manickam previously worked as Technical Support Manager at Solarwinds and Operations Manager at Tech Mahindra. Shivakumar Manickam holds Bachelor'S Degree, Business Administration, Management And Operations from University Of Sunderland.
Company email context
Email format at SolarWinds
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SolarWinds
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Profile bio
About Shivakumar Manickam
A Self-motivated, Change Catalyst and an OptimistProject Manager with a demonstrated history of cross-functional experience in IT, ITSM and Service industries at Fortune listed companies with 5 plus years of professional experience in service delivery industry. Experienced in Cross-Functional Team Building, Leadership and People Management.Hands-on experience as Project Coordinator, achieving the project objectives by completing tasks and activities assigned. Client Facing Exposure with international clients (USA, UK & India) strong at Stakeholder Management with the ability to develop and maintain working relationships with clients and negotiate in a diplomatic and win-win mode. Demonstrated success in driving strong results in Client KPIs/Customer satisfaction, Business & People metrics. Demonstrated capability in setting up quality functions for different business units in Service Industry (like Enterprise level Technical Support / Consumer Services, etc.) Entrusted with the responsibility of handling end to end service delivery and managing all operations for a prestigious client.AREAS OF EXPERTISEEnterprise & Consumer Tech Support | Multi-site SOC Operations | Best Practices & Benchmarking | Customer Experience Management | Organizational Leadership | Client Relationship Management | Training Development | Service Delivery Management
Listed skills include Leadership, Operations Management, Metric Management, Transition Management, and 7 others.
Current workplace
Shivakumar Manickam's current company
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Solarwinds
5 roles
Shivakumar Manickam work experience
A career timeline built from the work history available for this profile.
Operations Manager
Feb 2021 - Aug 2024
Project Manager
Service Delivery Management including Client Communication, Operational Delivery Reviews to ensure reliable and consistent service delivery to all Internal and External Stakeholders. Managing Service Delivery as per Contractual Service Level Agreements (SLAs and OLAs) by analyzing and addressing Service shortfalls, Service vulnerabilities, End to end.
Apr 2018 - Sep 2020
Team Lead
Defining SLAs, Targets and Service Delivery models for customers and vendors Ensuring all Standard Operating Procedures are followed and financial targets for the company are achieved Creating an SOP (Standard Operation Procedure) documents and training materials for the project Frequently interact with the internal and external stakeholders to.
Nov 2016 - Mar 2018
Application Engineer To Escalation Lead
Attained fast-track promotion through a series of increasingly responsible positions. Experience in analyzing the incident, engaging the right team for resolving the issue and updating Service Now Ticket. Working with various Teams/tools for ensuring an end to end Process is followed until the order is handover to the operations team Creating a.
Sep 2014 - Oct 2016
Team & coworkers
Colleagues at SolarWinds
Other employees you can reach at solarwinds.com. View company contacts for 2455 employees →
JW
Joshua Weaver
Colleague at Solarwinds
Washington DC-Baltimore Area, United States
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A(
Asim (Assiddiq)
Colleague at Solarwinds
Austin, Texas Metropolitan Area, United States
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JB
Jan Buchmaier
Colleague at Solarwinds
Brno, South Moravia, Czechia, Czech Republic
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SK
Sudeep Karmakar
Colleague at Solarwinds
Bengaluru, Karnataka, India, India
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JA
Jeff Alegre
Colleague at Solarwinds
Austin, Texas, United States, United States
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BY
Bilal Yasaroglu
Colleague at Solarwinds
Sardinia, Italy, Italy
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LL
Luis L.
Colleague at Solarwinds
National Capital Region, Philippines, Philippines
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TC
Timothy Coyle
Colleague at Solarwinds
Austin, Texas, United States, United States
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MP
Michal Peška
Colleague at Solarwinds
Brno, South Moravia, Czechia, Czech Republic
View →
PC
Padraigh Canniffe
Colleague at Solarwinds
Ireland, Ireland
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Joshua Weaver
Colleague at Solarwinds
Washington DC-Baltimore Area, United States
View →
A(
Asim (Assiddiq)
Colleague at Solarwinds
Austin, Texas Metropolitan Area, United States
View →
JB
Jan Buchmaier
Colleague at Solarwinds
Brno, South Moravia, Czechia, Czech Republic
View →
SK
Sudeep Karmakar
Colleague at Solarwinds
Bengaluru, Karnataka, India, India
View →
JA
Jeff Alegre
Colleague at Solarwinds
Austin, Texas, United States, United States
View →
BY
Bilal Yasaroglu
Colleague at Solarwinds
Sardinia, Italy, Italy
View →
LL
Luis L.
Colleague at Solarwinds
National Capital Region, Philippines, Philippines
View →
TC
Timothy Coyle
Colleague at Solarwinds
Austin, Texas, United States, United States
View →
MP
Michal Peška
Colleague at Solarwinds
Brno, South Moravia, Czechia, Czech Republic
View →
PC
Padraigh Canniffe
Colleague at Solarwinds
Ireland, Ireland
View →
1 education record
Shivakumar Manickam education
FAQ
Frequently asked questions about Shivakumar Manickam
Quick answers generated from the profile data available on this page.
What company does Shivakumar Manickam work for?
Shivakumar Manickam works for SolarWinds.
What is Shivakumar Manickam's role at SolarWinds?
Shivakumar Manickam is listed as ITIL V4 & Prince 2, Technical Support Manager at SolarWinds at SolarWinds.
Where is Shivakumar Manickam based?
Shivakumar Manickam is based in Chennai, Tamil Nadu, India while working with SolarWinds.
What companies has Shivakumar Manickam worked for?
Shivakumar Manickam has worked for Solarwinds, Tech Mahindra, and Css Corp.
Who are Shivakumar Manickam's colleagues at SolarWinds?
Shivakumar Manickam's colleagues at SolarWinds include Joshua Weaver, Asim (Assiddiq), Jan Buchmaier, Sudeep Karmakar, and Jeff Alegre.
How can I contact Shivakumar Manickam?
You can use AeroLeads to view verified contact signals for Shivakumar Manickam at SolarWinds, including work email, phone, and LinkedIn data when available.
What schools did Shivakumar Manickam attend?
Shivakumar Manickam holds Bachelor'S Degree, Business Administration, Management And Operations from University Of Sunderland.
What skills is Shivakumar Manickam known for?
Shivakumar Manickam is listed with skills including Leadership, Operations Management, Metric Management, Transition Management, Team Management, Client Relations, Customer Service, and Quality Assurance.
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