●● A competent professional service-centered having a total of 7 years’ experience in the Travel Industry & 1.6 years in social media and 2 years in Logistics offering strong leadership and proven customer satisfaction services● 3.5 years’ experience with Spice Jet Airlines – Leading Domestic Airline in India.● 3.5 years’ experience with InterGlobe Technologies-BPO as an Assistant Manager handling 3 different International customers● 1.5 years’ experience with Concentrix Daksh Pvt Lmt. - Assistant Manager on a client site for Google - YouTube Operations● 2 years experience with Advatix APAC Logistics – Advanced supply chain management (Current company) as an Operations Manager handling end to end logistics operations● Processes handled at InterGlobe includes GOIBIBO, Holidayme.com, Princess Cruises, Carnival Cruises & DeNA Travel● Holding 10 years of multiple entry/exit Visa for The United States of America● Successful attended training for a LOB in Santa Clarita, California● Successful attended training for Logistic operations for Advatix in Dallas, Texas● Handled end to end transition of Operations project from Dallas to India and running smooth operations as an Operations Manager● Currently handling all LOBs – training/Quality/Operations as a pert of transition Project● Successfully worked on Quality Improvement projects at a process level with BE teams● Have attended Yellow Belt training for Six sigma on Quality controls and improvement● Proficient at managing tasks for running successful operations & experience of developing procedures, service standards for business excellence.● Possess excellent interpersonal, communication and organizational skills with proven abilities in customer service and coaching along with public relations