• Onboard and train users on Salesforce, conducting comprehensive training sessions to ensure effective system utilization and adoption• Manage profiles and permissions within Salesforce, establishing appropriate access levels for users to maintain data security and privacy• Collaborate with cross-functional teams to analyze requirements and customize Salesforce to meet the specific needs of the non-profit organization

• Configure and customize Salesforce, tailoring the platform to specific needs and requirements• Develop and implement custom reports and dashboards to provide insightful analytics and real-time data visibility • Resolve technical issues, ensuring smooth system operation, and optimizing performance to enhance user experience

Enforced data security measures within Salesforce, implementing robust security protocols and permissions to safeguard sensitive information.Improved system performance by identifying and resolving bottlenecks, enhancing overall efficiency and productivity.Provided technical support to users, troubleshooting and resolving issues promptly to minimize downtime and maximize system availability.

• Taught live virtual classes and engaged with students through video conferencing platforms• Developed lesson plans and created educational content for online instruction. Designed and assigned assignments, projects, and assessments to evaluate student learning and progress• Reviewed student work, providing constructive feedback, and assigned grades and scores• Communicated with students and parents through various online channels, facilitating virtual discussions, and collaborated with colleagues and administrators

• Developed and implemented individualized education plans (IEPs)• Provided direct instruction in a variety of areas, including academics, social skills, and behavior• Collaborated with parents and teachers to ensure that the children were receiving the best possible education

• Updated website to engage the online community, utilizing Adobe and HTML • Strengthened relations with donors by improving online access to content