Simon Grey Email & Phone Number

Craigavon, Gb

Antrim, Northern Ireland, United Kingdom

Managing Key Accounts in the corporate SaaS work space helping everyone understand and be understood.

Belfast, Northern Ireland, United Kingdom

As a Customer Success Manager, I partner with client's post-sales to drive adoption and ensure customer satisfaction, growth and retention on a SaaS solution. I am a bridge between the client and our Professional Services and Operational Support ensuring that their overall user experience is a success. I establish meaningful and trusting relationships with clients , developing success plans with them to ensure they have clear metrics for success. I manage the commercial process for renewals, as well as the sales cycle from Discovery to Signature for upsells and whilst also identifying potential cross-sell opportunities.I am responsible for managing client data as well as sales data in CRM, making timely updates as opportunities develop. I am also responsible for hosting regular Business Reviews with my clients to review success plans and talk about client roadmap.

Belfast, Northern Ireland, United Kingdom

- Managed day to day operations of 3 global clients using Lexmark Cloud print solution (Terex, London Stock Exchange Group & Refinitiv).- Assisted in the deployment of the solution and coordinating with Lexmark partners in more remote locations.- Regular meetings with senior executives reviewing SLAs and the progress of the printer deployments.- Worked closely with Lexmark billing teams to ensure all invoices were successfully reaching the separate entities with accurate purchase order numbers.- Provided solution training to new members of the operations team to prepare them to support other clients.

Belfast, United Kingdom

- Managed day to day operations of a global client (Terex Corporation) using the Lexmark Cloud print solution.- Assisted the deployment of the solution over multiple countries and travelled to multiple sites within Northern Ireland to provide end user training.- Regular meetings with senior executives reviewing SLAs.- Primary escalation point for clients 2nd & 3rd Level issues.

Belfast, United Kingdom

I am the lead technical support for a major Xerox contract in Northern Ireland. I manage and maintain Equitrac software in a multi-server environment with regular use of a variety of Windows Server OS.I also prepare reports for and participate in Xerox’s monthly performance reviews with key customer clients, and interact with these clients on a daily basis building a strong working relationship. Working in a team of four, I often take a leading role as the most senior member on-site.

Technical Specialist for a major Xerox contract in Northern Ireland.

Belfast, United Kingdom

Administrative support role within an IT department. I worked as part of a project team to plan and implement a managed print solution, often doing more technical tasks that the job title does not reflect. I also did some work with a team installing new computers on the LAN.