Developing the Aftersales systems landscape strategy and driving the implementation of Volkswagen AG and local solutions to the UK Retailer network. Closely working with colleagues, Retailers, DMS Providers, Integration Partners to gain feedback to continuously improve our Aftersales systems to ensure efficiency gains and improvements within the customer experience.

Responsible for delivering various Projects within IT Operations at VWG UK.

Passionate about helping organisations improve efficiency, reduce costs and increase revenue with 10+ years’ experience within Customer Journey Management.

A specialist supplier of Customer Journey Management solutions• Reporting directly to the Managing Director.• Part of the Management Team making strategic, commercial decisions. • Accurately forecasting business revenues on a monthly basis within a 5% tolerance.• Management of local Application Development team. Utilising Agile methodologies and Jira.• Management of the Project Management team. Following the Prince 2 methodology.• Management of Client Support. Following ITIL and ITSCM. • Relationship management of Post Office Limited and Barclays Bank Limited.• Pre-Sales for sales and partners, working through customer requirements and aligning with the solution portfolio.• Managed the implementation of Salesforce for Qmatic AB. Super User of the solution and part of the steering group for improvements. • Other responsibilities include:o Stock Managemento Outsourced supplier management of engineering and external hardware providerso Stock Purchasing and Software Licensing

• Reporting directly to the Managing Director.• Responsible for development of new routes to market.• Successfully negotiated the partnership of an Irish partner, first year’s revenue of £100K at 65% margin.• Successfully negotiated several UK Partnerships.• Reduced marketing costs by undertaking marketing in house.• Defined the marketing strategy for Qmatic UK.• Part of the global Marketing team for routes to market.

Responsible for Sales Operations and Marketing within the UK. The Sales Operations team provide a fully managed service to existing and new customers from providing quotations, maintaining the CRM system, processing the orders on the internal systems, seeing the order through to implementation and then invoicing the client. Marketing within the UK consists of working with the Managing Director, Sales team and group on the markets to focus on, a marketing plan is defined prior to a new financial year and this is reviewed on a regular basis.I continually work with the commercial team on improvements to our Quotation, CRM and ERP systems to ensure we are doing activities in the most effective manner. I successfully Project managed the implementation of the ERP system into Qmatic.I work closely with the Managing Director on the sales focus in the UK by providing information from our CRM system, I provide accurate revenue forecasting information and order in-flow information to the Directors on a weekly and monthly basis.I am also an Account Manager for a very large not for profit organisation that utilise our software solution integrated with their CRM. This has improved the number of customers they can provide a service too, future proofed the service they provide to handle more customers if required and enhanced their customers experience because they can provide an effective customer service.

My role within Qmatic is to Project Manage implementation of Customer Flow Management Solutions for Retail, Private and Public Sector clients.Solutions delivered:• London Borough of Hackney• London Borough of Barking and Dagenham• London Borough of Greenwich• London Borough of Haringeyo North Tottenhamo South Tottenhamo Wood Greeno Hornsey• Ashford Borough Council• CCCS• Post Officeo 53 Crown Offices – (CMS) Take a Ticket Solutions with Management Information – Continually working with POL on how these can be improved.o 180+ Sites for IQM and Fixed Barrier systems

During my time at Generic I have Project Managed Epos and EFT rollout programmes for Digipos, Vista & Sagem Matsu/Ingenico. I was also an Account Manager for QC Data, Wellcome Trust and Volkswagen during my time at Generic.

Key Achievement - Exceeded revenue targets consistently.Responsible for the management of 6 team members, training of staff, providing weekly reports to area management, stock control, increasing sales through enhancing the customer experience and commercial merchandising.

Key Achievement - Highest revenue in a single trading day.Management and training of 10 staff, stock control, event & promotion management, banking and daily reporting.