Simon Phillips Email & Phone Number

United Kingdom

Milton Keynes, England, United Kingdom

Developing the Aftersales systems landscape strategy and driving the implementation of Volkswagen AG and local solutions to the UK Retailer network. Closely working with colleagues, Retailers, DMS Providers, Integration Partners to gain feedback to continuously improve our Aftersales systems to ensure efficiency gains and improvements within the customer.

Responsible for delivering various Projects within IT Operations at VWG UK.

Milton Keynes, United Kingdom

Passionate about helping organisations improve efficiency, reduce costs and increase revenue with 10+ years’ experience within Customer Journey Management.

Milton Keynes, United Kingdom

Cranfield, Bedfordshire

• A specialist supplier of Customer Journey Management solutions
• Reporting directly to the Managing Director.
• Part of the Management Team making strategic, commercial decisions.
• Accurately forecasting business revenues on a monthly basis within a 5% tolerance.
• Management of local Application Development team. Utilising Agile methodologies and Jira.
• Management of the Project Management team. Following the Prince 2 methodology.

Cranfield, Bedfordshire

Cranfield, Bedfordshire

• Reporting directly to the Managing Director.
• Responsible for development of new routes to market.
• Successfully negotiated the partnership of an Irish partner, first year’s revenue of £100K at 65% margin.
• Successfully negotiated several UK Partnerships.
• Reduced marketing costs by undertaking marketing in house.
• Defined the marketing strategy for Qmatic UK.

Cranfield, Bedfordshire

Responsible for Sales Operations and Marketing within the UK. The Sales Operations team provide a fully managed service to existing and new customers from providing quotations, maintaining the CRM system, processing the orders on the internal systems, seeing the order through to implementation and then invoicing the client. Marketing within the UK consists.

• My role within Qmatic is to Project Manage implementation of Customer Flow Management Solutions for Retail, Private and Public Sector clients.Solutions delivered:
• London Borough of Hackney
• London Borough of Barking and Dagenham
• London Borough of Greenwich
• London Borough of Haringeyo North Tottenhamo South Tottenhamo Wood Greeno Hornsey
• Ashford Borough Council

During my time at Generic I have Project Managed Epos and EFT rollout programmes for Digipos, Vista & Sagem Matsu/Ingenico. I was also an Account Manager for QC Data, Wellcome Trust and Volkswagen during my time at Generic.

Northamption

Key Achievement - Exceeded revenue targets consistently.Responsible for the management of 6 team members, training of staff, providing weekly reports to area management, stock control, increasing sales through enhancing the customer experience and commercial merchandising.

Milton Keynes

Key Achievement - Highest revenue in a single trading day.Management and training of 10 staff, stock control, event & promotion management, banking and daily reporting.

Milton Keynes, United Kingdom

Milton Keynes, United Kingdom