Strategic Customer Success Manager
Current
Aug 2023 - Present
AeroLeads people directory · profile
Simon Worlding Email & Phone Number
Strategic Customer Success Manager @ one.network | Long-term Customer Relationships
at
one.network
1 work email found
@elgintech.com
3 phones found area 207
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Strategic Customer Success Manager @ one.network | Long-term Customer Relationships
Location
Hove, England, United Kingdom
Company size
Who is Simon Worlding? Overview
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Quick answer
Simon Worlding is listed as Strategic Customer Success Manager @ one.network | Long-term Customer Relationships at one.network, a company with 27 employees, based in Hove, England, United Kingdom. AeroLeads shows a work email signal at elgintech.com, phone signal with area code 207, and a matched LinkedIn profile for Simon Worlding.
Simon Worlding previously worked as Strategic Customer Success Manager at One.Network and Customer Success Manager at One.Network. Simon Worlding holds Bachelor Of Science (Bsc), Sociology from Nottingham Trent University.
Company email context
Email format at one.network
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{first}.{last}@elgintech.com
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AeroLeads found 1 current-domain work email signal for Simon Worlding. Compare company email patterns before reaching out.
Profile bio
About Simon Worlding
At one.network, strategic customer engagement, data-led process refinement and innovative product development are the cornerstones of our success. My role as a Strategic Customer Success Manager hinges on fostering long-term relationships and ensuring our clients thrive through our SaaS solutions. Our team has excelled in consistently surpassing retention goals, with a remarkable growth rate trajectory exceeding industry standards. With expertise in marketing communications, I've previously championed initiatives like the groundbreaking daily news email alert service, significantly enhancing subscriber engagement. Harnessing presentation skills, I've built and maintained valuable relationships with high-profile clients, including corporate giants across various industries. My approach is to integrate customers' priorities within our framework, encouraging product innovation and delivering superior technical support.
Listed skills include Data Privacy, Privacy Law, Customer Service, Business Continuity, and 21 others.
Current workplace
Simon Worlding's current company
Company context helps verify the profile and gives searchers a useful next step.
One.Network
9 roles · 16 years
Simon Worlding work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Aug 2021 - Aug 2023
Customer Success And Content Specialist
- Designed, implemented and optimised (through extensive AB testing) onboarding, at risk and exit messaging campaigns- Technical support lead- Spearheading complete overhaul and transformation of our knowledgebase structure and content.- Overseeing extensive interviews and subsequently producing, designing and launching the ‘Customer Stories’ section of.
Dec 2018 - Jul 2021
Customer Service And Retention Manager
- Ownership of renewal revenue stream: increased retention rates above target- Full management of customer journey: implemented effective on-boarding, continued engagement, at-risk management, and renewal processes- Managing and developing Customer Success team members - Technical and subscription support: empowering subscribers by converting technical.
Aug 2017 - Dec 2018
Career Break
The Road
A piece I wrote whilst travelling in Cambodia was printed in national British daily newspaper The Daily Telegraph ‘s online and print version.I also produced a blog.
Apr 2016 - Jul 2017
Head Of Customer Success
- Ownership of retention revenue stream including blue chip clients (e.g. Google, Citigroup and Boeing)- Exceeded subscription renewal target (£631K achieved against £609K target)- Played key role in redevelopment of both external website and internal product platform
Aug 2014 - Apr 2016
Senior Relationship Manager
- Realised daily news alert service, massively increasing user engagement with product- Implemented detailed usage metric gathering processes to develop understanding of user habits- Liaison for clients and in house content team during period of unprecedented product growth
Jun 2013 - Aug 2014
Customer Care Executive
- Instigated company's first formal customer care program building processes for on-boarding, support and retention- Developed relationships with subscriber base, assuming responsibility from sales team- Provided additional sales support to expand client list
Jun 2012 - Jun 2013
Customer Services
Kaldewei
- Responsible for account management of 5 biggest clients in UK business- Co-ordinated delivery and invoicing logistics for wholesale supply to UK retailers- Handled end user queries and complaints
2010 - 2012
~2 yrs
Team & coworkers
Colleagues at one.network
Other employees you can reach at elgintech.com. View company contacts for 27 employees →
PC
Pete Carson
Colleague at One.NetworkLondon, England, United Kingdom, United Kingdom
View →
RV
Rui Ventura
Colleague at One.NetworkSeixal, Setúbal, Portugal, Portugal
View →
BD
Blake Devitt
Colleague at One.NetworkCoventry, England, United Kingdom, United Kingdom
View →
CR
Charlotte Redfern
Colleague at One.NetworkUnited Kingdom, United Kingdom
View →
JD
João Duarte
Colleague at One.NetworkLisboa, Lisbon, Portugal, Portugal
View →
SB
Simon Brazier
Colleague at One.NetworkSt Albans, England, United Kingdom, United Kingdom
View →
BW
Ben Waychoff
Colleague at One.NetworkMascotte, Florida, United States, United States
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HS
Harish Salhotra
Colleague at One.NetworkLondon, England, United Kingdom, United Kingdom
View →
NB
Nicoló Bergamasco
Colleague at One.NetworkVenice, Veneto, Italy, Italy
View →
ES
Eliza S.
Colleague at One.NetworkLondon, England, United Kingdom, United Kingdom
View →
Pete Carson
Colleague at One.NetworkLondon, England, United Kingdom, United Kingdom
View →
RV
Rui Ventura
Colleague at One.NetworkSeixal, Setúbal, Portugal, Portugal
View →
BD
Blake Devitt
Colleague at One.NetworkCoventry, England, United Kingdom, United Kingdom
View →
CR
Charlotte Redfern
Colleague at One.NetworkUnited Kingdom, United Kingdom
View →
JD
João Duarte
Colleague at One.NetworkLisboa, Lisbon, Portugal, Portugal
View →
SB
Simon Brazier
Colleague at One.NetworkSt Albans, England, United Kingdom, United Kingdom
View →
BW
Ben Waychoff
Colleague at One.NetworkMascotte, Florida, United States, United States
View →
HS
Harish Salhotra
Colleague at One.NetworkLondon, England, United Kingdom, United Kingdom
View →
NB
Nicoló Bergamasco
Colleague at One.NetworkVenice, Veneto, Italy, Italy
View →
ES
Eliza S.
Colleague at One.NetworkLondon, England, United Kingdom, United Kingdom
View →
1 education record
Simon Worlding education
FAQ
Frequently asked questions about Simon Worlding
Quick answers generated from the profile data available on this page.
What company does Simon Worlding work for?
Simon Worlding works for one.network.
What is Simon Worlding's role at one.network?
Simon Worlding is listed as Strategic Customer Success Manager @ one.network | Long-term Customer Relationships at one.network.
What is Simon Worlding's email address?
AeroLeads has found 1 work email signal at @elgintech.com for Simon Worlding at one.network.
What is Simon Worlding's phone number?
AeroLeads has found 3 phone signal(s) with area code 207 for Simon Worlding at one.network.
Where is Simon Worlding based?
Simon Worlding is based in Hove, England, United Kingdom while working with one.network.
What companies has Simon Worlding worked for?
Simon Worlding has worked for One.Network, Bookwhen Ltd, Languagenut, The Road, and Dataguidance.
Who are Simon Worlding's colleagues at one.network?
Simon Worlding's colleagues at one.network include Pete Carson, Rui Ventura, Blake Devitt, Charlotte Redfern, and João Duarte.
How can I contact Simon Worlding?
You can use AeroLeads to view verified contact signals for Simon Worlding at one.network, including work email, phone, and LinkedIn data when available.
What schools did Simon Worlding attend?
Simon Worlding holds Bachelor Of Science (Bsc), Sociology from Nottingham Trent University.
What skills is Simon Worlding known for?
Simon Worlding is listed with skills including Data Privacy, Privacy Law, Customer Service, Business Continuity, Security, E Commerce, Information Security, and Cloud Computing.
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