Simon Miller Email & Phone Number

Greater Toronto Area, Canada

Executive sponsorship for a diverse set of customers including Federal Government, Higher Education, Not For Profit, Utilities, Financial Services and Healthcare• Oversight of overall portfolio > $25M ARR• Matrix (virtual) internal team leadership to optimize customer experience• Customer advocacy for feature enhancements and partnership development• Support to Sales teams for renewals, add-ons and customer adoption• Oversight of compliance to Federal Gov contract security program

Canada

Growing and developing a team of high performers to drive adoption of subscription services for Financials, HCM, Student, Planning and Strategic Sourcing as a Senior Leader for Workday Canada• Global Award for Workday leadership (Walking the Walk)• Developed a Contract Security Program from scratch to support work with the Canadian Federal Government (details and impact confidential, but significant)• Developed and implemented go to market policy and process decisions as part of a North American Senior Leadership Customer Success Team• Maintained a 95% + retention rate of customers with no regrettable turnover of my team, with a portfolio of $250M of ACV• Led and delivered on multiple cross functional process improvements

Global

Providing Operational Sponsorship and High Touch Customer Care within Oracle's Executive Cloud Services team, covering multiple Oracle's Cloud offerings (SaaS/PaaS/IaaS). Responsible for supporting the success, satisfaction and reference status of in-scope customers; working with multiple Oracle stakeholder teams to achieve results.Executive Cloud Services is an executive operational oversight organization that provides premier product development engagement services to Oracle Public Cloud’s largest and most strategic customers.

Global

Working directly with some of the largest and most strategic Oracle customers in the Americas, covering a variety of Analytics and EPM products. This includes PBCS (Planning and Budgeting Cloud Service) - one of Oracle's fastest growing cloud services (SAAS).• I have increased customer retention ratios, increased revenue attainment, and positively impacted churn, leading to new customer references• My leadership with key customers has resulted in numerous product improvements and service enhancementsMy Customer Success experience includes:• Managing and guiding other Customer Engagement Managers• Customer advocacy, providing guidance and direction• Communications at all levels between customers and within Oracle, including executive status reporting• Using Analytics to understand customer churn, revenue, and other patternsCEAL is the Customer Engineering and Advocacy Lab; at the time it was a global 30-person team within Oracle Development, where I owned the customer success portion for the Americas through a high touch program. I was initially brought into the team to lead a functional group for Oracle BI Applications expertise, and then switched to a customer success leadership position to meet a high growth demand with new PaaS/SaaS products.

Global

Pre-sales consultant and trusted advisor to customer executives. I started as a Senior Sales Consultant at Siebel, prior to the acquisition, and then was promoted to Principal and then Master Principal at Oracle.• Was considered (one of) the top Sales Consultants for Oracle BI Applications (Analytics) and OBIEE in the world, generating many tens of millions of revenue through new licence sales• Provided leadership and mentorship to other pre-sales consultants

Toronto, Canada Area

Assigned a number of roles including pre-sales support, solution architecture, liaison with Professional Services, and project management. • Led and delivered numerous implementations with teams of 8-12• Hands on data modeling, ETL, and report development

Led a team of 10 to create a global Enterprise Data Warehouse for a $1 Billion division of GE Healthcare. Provided Business Objects training, Universe design, implementation, security reviews, report development and technical leadership across North America.

Hands on work with data modelling, ETL, minor programming, and report development.

Toronto, Canada Area

• Account management of inbound contact center services for numerous sales and tech support programs, across numerous companies including RIM for the launch of the first Blackberry

Toronto, Canada Area

Relationship manager, project manager for the launch of Sprint Canada's dial-up Internet service.

Toronto, Canada Area

• Sales Rep – Mainframe programming professional services

Hamilton, On

• New Customer sign-up, Help Desk support, customer training for an Internet service.

Peterborough, Ottawa

• At peak - responsible for organization of 60 people

Bsc., Life Sciences

Activities and Societies: EFRT (Emergency First Response Team)

Aec, Ambulance & Emergency Care

Long Distance Course in Bancroft, leading to successful provincial EMCA certification. Involved thousands of hours of volunteer and paid.

Bsc., Life Sciences

Started at Trent, finished at McMaster