Simon Lord Email and Phone Number

I'm delighted to be working with Sandbox VR UK & Ireland to launch their second ever site, their first experience outside of London and their largest venue to date in Birmingham, with a view to supporting and driving the ongoing growth for the company - the future of entertainment starts here.

General Manager of 'The Gunpowder Plot: The Immersive Experience at Tower Vaults, The Tower of London, a brand new immersive theatrical sensation which worked May 2022.

Various Senior Management Positions @ Layered Reality April 2021 - September 2021Operations Manager @ The War of The Worlds: The Immersive Experience October 2021 - December 2021General Manager @ The Gunpowder Plot: The Immersive Experience Jan 2022 onwardsPart of the Senior Project Team tasked with re-launching The War of The Worlds: The Immersive Experience after a 15-month hiatus, Interim Deputy General Manager and subsequently Operations Duty Manager. A high-level senior role helping manage a team of 53 within a theatrical actor-led, VR-supported guest experience, plus related steampunk themed bar & restaurant. COVID-19 management, candidate screening & selection, interviews & recruitment, induction & training delivery, incident response & crisis management, ticketing operations, photography & merchandise sales offer, food & beverage operations, first aid responder responsibility, show continuity management, guest enquiries & online review responses.

Managing the European leg of an immersive cyber-security training experience provided in collaboration with our client IBM. Remit involves all logistic & operational delivery elements of a Europe-wide tour.

General Manager of Coronation Street The Tour at the live set in MediaCityUK, Salford Quays. Operated on behalf of ITV by Continuum Attractions. Full management oversight of a high-capacity visitor experience turning over more than 50k per day in ticket sales alone. Leading a team of 30 and responsible for recruitment, performance management, guest resolution, attraction development, financial control, content creation, ITV partner liaison and retail & admissions control.

Operations coordination of a pop-up hyper-reality immersive experience created by US tech-wizards ‘The VOID’. Orchestrated 45 team members in delivering a world-class VR simulation and retail offer. Complex technical and H&S responsibility. Providing memorable missions for enthusiastic rebels, recruited to infiltrate an Empire base!

Backpacking in Thailand, Malaysia, Laos, Cambodia, Vietnam, Myanmar and Japan. Working Holiday Visa in Melbourne, Australia working for multiple global retail brands including Kathmandu, Macpac, Bakers' Delight, Sunglass Hut and Energy Exhibitions.

Motivating and leading a diverse team of 50 and a 5* tourist attraction. Budgetary responsibility, performance reviews, targeted training, research & development of new initiatives, event management, team scheduling, implementing financial procedures, customer complaint resolution, H&S monitoring and risk & crisis assessment.

A 'fast-track to management' scheme including placements as Deputy FOH Manager at the Hawth Theatre, Admin Manager at the Hazlitt Theatre and Business Development Associate at Head Office. Orchestrating box-office operations, artistic programming, financial reporting, merchandise sales, performance analysis and seasonal recruitment.

Executing the smooth operation of a busy retail, membership and ticketing outlet. Daily banking & sales reconciliation, POS training, delegating tasks, ordering stock, product selection, visual merchandising, goods receiving, stock replenishment and coordinating in-store promotions. A commercial role with ambitious sales targets and deadlines.

A muti-faceted public facing role. Ticket sales, sales reservations, cross-selling and up-selling, ensuring health and safety, monitoring accessibility, taking telephone enquiries and crowd management.

A temporary seasonal role. Website content management, search engine optimisation, promotional activities, social media output, direct mail campaigns, general administration and measuring member satisfaction.