Simon Taplin Email & Phone Number

Miami-Fort Lauderdale Area

Miami

Conduct ship inspections Monitor, maintain, and report on fleet standards Assist with preparing materials and conducting the IT Officer College Mentor and train Assistant IT OfficersCreate and update supporting documentation for shipboard applications and proceduresAssist with dry-docks and be willing to cover a ship in the event of an emergency sign-off

Miami/Fort Lauderdale Area

• The Shipboard Information Technology Office (IT Officer) is n ship’s officer that works with ALL onboard departments and shore side personnel to ensure operation and maintenance of the revenue and guest tracking systems.• 1st, 2nd and 3rd Line Support for Shipboard Systems and Applications• Manage the shipboard systems and communicate to management regarding the systems availability. • Responsible for adhering to internal controls, data security, daily and weekly reporting, hardware inventory and daily operations. • Ensure 24/7 operations needs for all systems and support is met. • Operate, maintain and monitor all approved shipboard computer systems. • Work with all shipboard officers and staff on providing technical support services in approved areas. • Provide training to users as well as Assistant IT Officer's• Maintain and coordinate the repair of hardware.• Works with arriving vendors and shore side staff on hardware repair and software upgrades.• Monitor, maintain and support all satellite communication (telephone and data) is available 24/7

Installation, Support and Problem solving for all computer hardwareInstallation and Support of Desktop Operating Systems, Office Applications and all third party softwareDeploy and Manage Trend Anti-Virus and Anti-Virus UpdatesAction, update and close Helpdesk callsMaintain and update Asset Management database and labelling of all DEG equipmentInstallation, maintenance and configuration of all branch printersLogging of all IT related calls using Logidesk SystemTelephonic support for local and remote usersSecond Line support for all DEG Desktop Support staffUser and Microsoft Exchange 5.5 Mailbox management for GIMTManagement of all GIMT backups using Veritas Backup Exec 9

Installation, Support and Problem solving for all computer hardware on two campuses around regionInstallation and Support of Desktop Operating Systems, Office Applications andall third party softwareDeploy and Manage Trend Anti-Virus and Anti-Virus UpdatesAction, update and close Helpdesk callsMaintain and update Asset Management database and labelling of all DEG equipmentInstallation, maintenance and configuration of all branch printersLogging of all IT related calls using Logidesk SystemTelephonic support for local and remote usersSecond Line support for all DEG Desktop Support staffUser and Microsoft Exchange 5.5 Mailbox management for GIMTManagement of all GIMT backups using Veritas Backup Exec 9

Installation, Support and Problem solving for all computer hardwareInstallation and Support of Desktop Operating Systems, Office Applications and all third party softwareGrant and deny Internet access to optimise bandwidth utilization through schedulingManage all parts of Student Active DirectoryDeploy and Manage Trend Anti-Virus and Anti-Virus UpdatesAction, update and close Helpdesk callsMaintain and update Asset Management database and labelling of all DEG equipmentInstallation, maintenance and configuration of all branch printers; Virnet Networks contracted to Damelin Education Group - Damelin HatfieldResponsible for the installation, maintenance of computer hardware, software and networking equipment in the branch.Employed to help plan, implement & deliver all IT requirements and operations to fulfil the business requirements.Required to support all Microsoft Operating Systems and Microsoft Office Packages. Supported and installed all applications as required for student classes.Was responsible for the smooth running of all computer based exams, whether theoretical or practical.Provided ad hoc training to staff and students on different applicationsWas unofficial Goldmine Support Champion for implementation of Goldmine CRM Application and required to write database filters to extract sales data as necessary.In parallel, was on call LAN Administrator for Damelin sites on the University of Pretoria and Menlo Park High School.Liaison with Damelin Education Group IT Department Head Office.

Bachelor Of Commerce (B.Com.), Information Management

Graduation with Degree in Information Management with subjects in Networking, Programming, Databases, Business Management, System Design.

Diploma'S:, Information Management

Diploma, Marketing & Business Management