Stephen Jeffreys Email & Phone Number

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

• Maintain and develop existing customer portfolio of $4.7M. Day to day account management of 80 customers from iiNet Business and TPG Telecom portfolios.
• Maintain existing customer base during acquisition.
• Advise clients of new TPG products as they become available to market.
• Provide strategic solutions to our customers through a deep understanding of their business issues.
• Drive engagement with internal and external stakeholders to achieve business unit company outcomes.
• Accountable for revenue and sales

Melbourne, Australia

• As an Account Manager for iiNet Limited I was responsible for a portfolio of $2M made up of medium and large business accounts. My main tasks in the role were to acquire new business, while managing, maintaining and.
• Meet and over achieve assigned sales targets
• Accountable for Customer Satisfaction Targets (Net Promoter Score)
• Develop and maintain new and existing business customers.
• Account management of key business customers & System Integrators. Handling all the provisioning needs and account needs of these clients.
• Encourage, maintain and develop a professional business relationship with existing and potential clients at all times.

Melbourne, Australia

• In my role as a Project Manager at Interactive Intelligence I was responsible for delivering projects from $50,000 to $1M ensuring that time and budget were met and customer satisfaction was at 100% throughout the.
• Coordinate with internal staff to perform application development/system integration.
• Coordinate and provide training for system implementations.
• Provide consultation on project implementations as required.
• Escalate customer support issues as required.
• Assist with proposal development and pricing.

Melbourne, Australia

• Key Accountabilities:
• Configuration of Interactive Intelligence’s Customer Interaction Centre software.
• Attend client support and project meetings.
• Provide engineering support to Senior Systems Engineers.
• Provide sales support to Account Managers and Business Development Managers.
• Coordinate staff members to complete assigned tasks.Key Achievements:

Melbourne, Australia

• During my time at PIVOD Technologies as the Installation Supervisor I was responsible for supervising project engineer staff during the installation and upgrade of customers audio visual requirements in meeting rooms.
• Pre-sales support and providing technical support in sales meetings
• Project documentation including user manuals, operating instructions and maintenance manuals.
• Employee and Contractor management and time allocation.
• Project Technical support for clients and internal departments.Key Achievements:
• Installed a 103” Full High Definition Plasma for a client which at the time was the biggest screen in the world.

Melbourne, Australia

Simplot Australia is a leading player in the Australian food industry. Many of our iconic brands have been a part of the fabric of Australian culture for more than 50 years. We are passionate about bringing the earth’s natural resources to life in a sustainable way so that Australians can enjoy high quality, convenient food whether they are eating out or.

Icce Certified

Diploma, Information Technology (Network Engineering) And Technical Support

Certificate Iv, Information Technology

Education record