Stephen Jeffreys Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Maintain and develop existing customer portfolio of $4.7M. Day to day account management of 80 customers from iiNet Business and TPG Telecom portfolios.• Maintain existing customer base during acquisition.• Advise clients of new TPG products as they become available to market.• Provide strategic solutions to our customers through a deep understanding of their business issues.• Drive engagement with internal and external stakeholders to achieve business unit company outcomes.• Accountable for revenue and sales • Provide in-depth monthly reporting to State Manager • Forecasting and pipeline management through multi-product solutions

Melbourne, Australia

As an Account Manager for iiNet Limited I was responsible for a portfolio of $2M made up of medium and large business accounts. My main tasks in the role were to acquire new business, while managing, maintaining and growing existing business accounts through outstanding customer service, relationship and sales excellence. Accountabilities:• Meet and over achieve assigned sales targets• Accountable for Customer Satisfaction Targets (Net Promoter Score)• Develop and maintain new and existing business customers.• Account management of key business customers & System Integrators. Handling all the provisioning needs and account needs of these clients. • Encourage, maintain and develop a professional business relationship with existing and potential clients at all times.• Deliver sales presentations on products and services to existing and prospective customers.• Drive engagement with internal and external stakeholders to achieve business unit outcomes.• Accountable for revenue and sales • Provide in-depth monthly reporting to State Manager • Forecasting and pipeline management through multi-product solutionsKey Achievements:• Achieved over $1.3M in new business revenue in the first 12 months.• iiNet Best Hosted Sale winner FY 2015.• Leader in Voice solution selling.• Participated in Mentor program partnered with Goldman Sacks.• Lead sales meetings on a regular basis when State Manager was unavailable and reported on required sales activities, pipeline and forecasting• Led initiative to improve customer satisfaction scores.

Melbourne, Australia

In my role as a Project Manager at Interactive Intelligence I was responsible for delivering projects from $50,000 to $1M ensuring that time and budget were met and customer satisfaction was at 100% throughout the implementation. This was achieved by utilising the PRINCE2 Project Management methodologies and also managing customer relationships, risk management, cost management, scope management, resource management and the ability to report any potential risks or issues to the Professional Services Organisation management team.Accountabilities:• Coordinate with internal staff to perform application development/system integration.• Coordinate and provide training for system implementations.• Provide consultation on project implementations as required.• Escalate customer support issues as required.• Assist with proposal development and pricing.• Participate in Sales presentations as needed.• Contribute to the response for RFP’s and RFI’s.Key Achievements:• Delivered a project where Non-English speaking citizens were connected to translators and also call centre staff.• Provided Project Management for over 15 projects at one time each in different stages of development and execution.• Installed an Interactive Voice Response (IVR) system which connects IT Help Desk and Human Resources staff from around the world to end users using a follow the sun method.• Upgraded an IP PBX solution from an outdated version to the latest version whilst still providing 100% up-time to the original IP PBX.

Melbourne, Australia

Key Accountabilities:• Configuration of Interactive Intelligence’s Customer Interaction Centre software.• Attend client support and project meetings.• Provide engineering support to Senior Systems Engineers.• Provide sales support to Account Managers and Business Development Managers.• Coordinate staff members to complete assigned tasks.Key Achievements:• Provided training to over 200 business users on new IP PBX software.• Played a key role in system configuration to deliver a full PBX replacement.• Project Manager on a full PBX replacement for 500 staff including 4 different call centres and conducting one-on-one training for senior management.

Melbourne, Australia

During my time at PIVOD Technologies as the Installation Supervisor I was responsible for supervising project engineer staff during the installation and upgrade of customers audio visual requirements in meeting rooms and presentation spaces/cafés. Accountabilities:• Pre-sales support and providing technical support in sales meetings• Project documentation including user manuals, operating instructions and maintenance manuals.• Employee and Contractor management and time allocation.• Project Technical support for clients and internal departments.Key Achievements:• Installed a 103” Full High Definition Plasma for a client which at the time was the biggest screen in the world.• Travelled interstate to commission installed control systems.• Played a key role in the delivery of Cisco Systems new Customer Briefing Centre in North Sydney.

Melbourne, Australia

Simplot Australia is a leading player in the Australian food industry. Many of our iconic brands have been a part of the fabric of Australian culture for more than 50 years. We are passionate about bringing the earth’s natural resources to life in a sustainable way so that Australians can enjoy high quality, convenient food whether they are eating out or at home. We bring the best from the farm and the ocean to the table. We do this by looking after our growers and suppliers, investing in our employees, and responding to the needs of consumers. Simplot Australia is a wholly owned subsidiary of the J R Simplot Company, a privately held food and agribusiness corporation based in Boise, Idaho. Annual sales of the JR Simplot Company now exceed $US5.5 billion.

Icce Certified

Diploma, Information Technology (Network Engineering) And Technical Support

Certificate Iv, Information Technology

Education record