Stephanie Macpherson Email and Phone Number
Accomplished customer service professional with a proven track record in the dynamic fields of sports and retail. Proficient in utilizing Microsoft Office and Adobe programs, adept in sales and management, and highly skilled in customer service and critical thinking. Possesses a robust background in community and sales services, complemented by focused coursework in Business, Advertising, and Marketing from prestigious institutions such as the University of Florida and The Academy of Art University.
Brooks Running
View- Website:
- brooksrunning.com
- Employees:
- 1609
-
Assistant Trailhead Sales And Community ManagerBrooks RunningSeattle, Wa, Us -
Retail Sales AssociateBrooks Running Jan 2022 - PresentSeattle, Washington, United States• Provide consumers with premium, Run-Happy service, and in-depth product information.• Guide consumers in the selection and purchase of Brooks gear.• Demonstrates a keen ability to understand and empathize with runners and those aspiring to be active.• Provide expert fitting and gait analysis service, matching consumers with the right product for them.• Participate in any and all store sales floor/stock area merchandising and clean-up as necessary.• Perform other duties as… Show more • Provide consumers with premium, Run-Happy service, and in-depth product information.• Guide consumers in the selection and purchase of Brooks gear.• Demonstrates a keen ability to understand and empathize with runners and those aspiring to be active.• Provide expert fitting and gait analysis service, matching consumers with the right product for them.• Participate in any and all store sales floor/stock area merchandising and clean-up as necessary.• Perform other duties as assigned by Store Operations Manager. Show less -
Guest Experience Ambassador LeadSan Diego Padres Feb 2020 - Oct 2021San Diego, California, United States• Lead & supervise Guest Experience Ambassadors assigned to locations including, but not limited to, Guest Service center/kiosk locations, directional/pacer positions outside of the gates, Barkyard, Wardrobe, EMC, and special event staffing during Padres home games and non-baseball events • Conduct pre event briefings to provide team members updates including, but not limited to, event details, best practices and continuing expectations • Advocate and ensure all team members are using… Show more • Lead & supervise Guest Experience Ambassadors assigned to locations including, but not limited to, Guest Service center/kiosk locations, directional/pacer positions outside of the gates, Barkyard, Wardrobe, EMC, and special event staffing during Padres home games and non-baseball events • Conduct pre event briefings to provide team members updates including, but not limited to, event details, best practices and continuing expectations • Advocate and ensure all team members are using the appropriate event communication channels to access current information, assist guests, report incidents and recognize staff • Monitor team members’ performance, provide coaching, redirection, and conduct performance evaluations • Report security, safety and housekeeping issues to event management staff via appropriate communication channels • Provide guests with directions to different areas of the ballpark including, but not limited to, seating sections, group hospitality spaces, restrooms, concession stands, retail spaces and other Petco Park services and amenities • Continuously improve understanding to gain expert knowledge of the ballpark, baseball and the Padres Show less -
Premium Seat HostSan Diego Padres Feb 2017 - Feb 2020Greater San Diego Area• Assists guests in premium sections of the ballpark with ticketing, seating, and general questions.• Creates and maintains log in Microsoft Teams and Excel for all premium suites guest service phone calls regarding cleanup, catering, IT, engineering, and other general phone calls.• Provide radio and phone support through proper channels in accordance with log and with proper phone and radio etiquette.• Assists guests for nonbaseball events according to event guidelines and… Show more • Assists guests in premium sections of the ballpark with ticketing, seating, and general questions.• Creates and maintains log in Microsoft Teams and Excel for all premium suites guest service phone calls regarding cleanup, catering, IT, engineering, and other general phone calls.• Provide radio and phone support through proper channels in accordance with log and with proper phone and radio etiquette.• Assists guests for nonbaseball events according to event guidelines and regulations for premium sections. Show less -
Street Team MemberSan Diego Gulls Sep 2018 - Mar 2020Greater San Diego AreaWork of-site events in an effort to promote the Gulls and increase ticket sales. Responsible for set-up and teardown at all events.• Work all Gulls home games and assist with promotional giveaways as needed.• Assist, as necessary, with other departmental promotional/community events (i.e. Community Relations, Sales, Corporate Partnerships, etc.).• Host Gulls Watch Parties at local restaurants and bars – hand out premium items, facilitate on-sitepromotions, communicate… Show more Work of-site events in an effort to promote the Gulls and increase ticket sales. Responsible for set-up and teardown at all events.• Work all Gulls home games and assist with promotional giveaways as needed.• Assist, as necessary, with other departmental promotional/community events (i.e. Community Relations, Sales, Corporate Partnerships, etc.).• Host Gulls Watch Parties at local restaurants and bars – hand out premium items, facilitate on-sitepromotions, communicate general Gulls information and interact with fans.• Distribute pocket schedules around San Diego County and replenish locations as needed.• Pass out and discuss promotional and sales collateral at Gulls home games and of-site events.• Drive Gulls “Promotional Vehicles” to and from events. Make sure vehicles are fully stocked withnecessary items for event and unloaded at the conclusion of event, ensuring that the vehicles are kept clean at all times.• Assist with organization and maintenance of the Marketing Storage Pods.• Responsible for data cultivation through “register to win” entries and responsible for completing post event wrap up forms after every event.• Sell Gulliver’s Kids Club membership kits at all home games and community events as needed• Assist with other tasks on an as-needed basis. Show less -
Customer Service RepresentativeThe Home Depot Feb 2015 - Sep 2017Imperial Beach, CaliforniaService Desk Associate Creates and maintains special orders for delivery, in store pick up, as well as special appliance deliveries with merchandise within the store. Follows up with orders to make sure they are pulled and ready for customer pick up in timely manner and for delivery as well. Assists customers over the phone with customer service as well as direct calls to respective departments for further assistance. Rents out tools along with Penske brand trucks for… Show more Service Desk Associate Creates and maintains special orders for delivery, in store pick up, as well as special appliance deliveries with merchandise within the store. Follows up with orders to make sure they are pulled and ready for customer pick up in timely manner and for delivery as well. Assists customers over the phone with customer service as well as direct calls to respective departments for further assistance. Rents out tools along with Penske brand trucks for customers. Spots and covers associates with heavy machinery following all proper safety SOP and with correct PPE. Maintains orders within desk area for proper and accurate inventory for customer orders. Pulls and locates orders for customers when necessary. Assists customers with product knowledge and location in all departments, but with specific training in paint, flooring, appliances, electrical as well as hardware. Show less -
ServerBuffalo Wild Wings Sep 2014 - Dec 2014Killeen, TexasServed customers food, beverages, and alcoholic beverages with minimal to no errors on orders. Maintained a clean and safe environment for customers within tables and booths. -
Customer Service RepLowe'S Companies, Inc. Nov 2013 - Jul 2014Mckinney, TexasCustomer Service Associate-Weekend TeamAbility to cover all departments including paint, hardware, lumber, electrical and seasonal.Use cash management skills to support customer sales.Help other associates in their respective departments.Knowledge of electronic POS cash register. Continuously prepared for customer services support and sales with current company promotional programs. Experience in displaying merchandise and specialty products. -
Signal Support Systems SpecialistUs Army 2009 - 2013Fort Drum, NyOperated radio equipment facilitating communications with personal equipment, vehicles and helicopters. Communicated with Receiving Operators to support exchange of transmission instructions. Maintained station logs of messages transmitted and received for flight or vehicle activities. Conducted periodic equipment inspections and routine tests to validate operations standards. Maintained over 70 soldiers worth of operations paperwork within Ops platoon of signal company… Show more Operated radio equipment facilitating communications with personal equipment, vehicles and helicopters. Communicated with Receiving Operators to support exchange of transmission instructions. Maintained station logs of messages transmitted and received for flight or vehicle activities. Conducted periodic equipment inspections and routine tests to validate operations standards. Maintained over 70 soldiers worth of operations paperwork within Ops platoon of signal company. Maintained radio equipment with frequent servicing prior to signal companies deployment in 2013 and helped take inventory of all radio equipment to be packed for shipment overseas. Worked closely with signal company Executive Officer on equipment maintenance, inspections, accountability. Maintained three weapons qualifications, excellent physical fitness standards, and conducted driving missions overseas with over 800 hours without an accident. Supported communication efforts while deployed in Afghanistan. Provided personal security to high ranking officers while deployed in Afghanistan.Coordinated and provided leadership for six lower ranking personnel.Adhered to working within the Department of Defense and security environment. Successfully maintained a security clearance until 2023. Show less -
Sales AssociateHurley 2007 - Oct 2009Las Vegas, Nevada AreaWorked in a team environment to sell casual clothing and beachwear. Customers consisted of young professionals and tourists seeking casual clothing products.Supported sales during peak seasons providing product knowledge to potential buyers. Responsible for number of sales during holiday and weekend shifts. Applied Customer service skills to increase store revenue by selling clothing type of products. Used cash management skills to support customer sales.Successfully… Show more Worked in a team environment to sell casual clothing and beachwear. Customers consisted of young professionals and tourists seeking casual clothing products.Supported sales during peak seasons providing product knowledge to potential buyers. Responsible for number of sales during holiday and weekend shifts. Applied Customer service skills to increase store revenue by selling clothing type of products. Used cash management skills to support customer sales.Successfully reconciled end of shift money count that resulted in no errors. Knowledge of electronic POS cash register. Show less -
Sales AssociateRip Curl 2006 - Oct 2007Las Vegas, Nevada AreaUsed cash management skills to support customer sales.Successfully reconciled end of shift money count that resulted in no errors. Knowledge of electronic POS cash register. Was continuously prepared for customer services support and sales with current company promotional programs. Experience in displaying merchandise and specialty products. -
InternCity Of Las Vegas Jun 2007 - Aug 2007Las Vegas, Nevada AreaIntern- Website Designer:Used both MAC and Microsoft applicationsSuccessfully created functional web pages for the City Parks website for the general publics usage.Through my extensive knowledge of computer programs created a functional form on a webpage for emergency services for the City of Las Vegas. Provided support to the Web Department to develop a new data base that included identifying hundreds of locations of Las Vegas ( COMMERCIAL/ RESIDENTIAL) areas that needed to be… Show more Intern- Website Designer:Used both MAC and Microsoft applicationsSuccessfully created functional web pages for the City Parks website for the general publics usage.Through my extensive knowledge of computer programs created a functional form on a webpage for emergency services for the City of Las Vegas. Provided support to the Web Department to develop a new data base that included identifying hundreds of locations of Las Vegas ( COMMERCIAL/ RESIDENTIAL) areas that needed to be Geo coded for surveyor usage. Show less
Stephanie Macpherson Education Details
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Advertising -
Business Administration And Management, General -
Advertising -
Collin County Community CollegeBusiness, Management, Marketing, And Related Support Services -
Central Texas CollegeBusiness, Management, Marketing, And Related Support Services -
Advanced Technologies AcademyGraphic Design
Frequently Asked Questions about Stephanie Macpherson
What company does Stephanie Macpherson work for?
Stephanie Macpherson works for Brooks Running
What is Stephanie Macpherson's role at the current company?
Stephanie Macpherson's current role is Assistant Trailhead Sales and Community Manager.
What schools did Stephanie Macpherson attend?
Stephanie Macpherson attended University Of Florida Online, San Diego Mesa College, Academy Of Art University, Collin County Community College, Central Texas College, College Of Southern Nevada, Advanced Technologies Academy.
Who are Stephanie Macpherson's colleagues?
Stephanie Macpherson's colleagues are Tony Nguyen, Zachary Boteilho, Kristi Bowen, Kendra Carter, Tina Ruppel, Tineke Guerrero Meeuws, Alli James.
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Stephanie MacPherson
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3 +150328XXXXX
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