Stephanie Macpherson

Stephanie Macpherson Email and Phone Number

Assistant Trailhead Sales and Community Manager @ Brooks Running
Seattle, WA, US
Stephanie Macpherson's Location
Seattle, Washington, United States, United States
About Stephanie Macpherson

Accomplished customer service professional with a proven track record in the dynamic fields of sports and retail. Proficient in utilizing Microsoft Office and Adobe programs, adept in sales and management, and highly skilled in customer service and critical thinking. Possesses a robust background in community and sales services, complemented by focused coursework in Business, Advertising, and Marketing from prestigious institutions such as the University of Florida and The Academy of Art University.

Stephanie Macpherson's Current Company Details
Brooks Running

Brooks Running

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Assistant Trailhead Sales and Community Manager
Seattle, WA, US
Employees:
1609
Stephanie Macpherson Work Experience Details
  • Brooks Running
    Assistant Trailhead Sales And Community Manager
    Brooks Running
    Seattle, Wa, Us
  • Brooks Running
    Retail Sales Associate
    Brooks Running Jan 2022 - Present
    Seattle, Washington, United States
    • Provide consumers with premium, Run-Happy service, and in-depth product information.• Guide consumers in the selection and purchase of Brooks gear.• Demonstrates a keen ability to understand and empathize with runners and those aspiring to be active.• Provide expert fitting and gait analysis service, matching consumers with the right product for them.• Participate in any and all store sales floor/stock area merchandising and clean-up as necessary.• Perform other duties as… Show more • Provide consumers with premium, Run-Happy service, and in-depth product information.• Guide consumers in the selection and purchase of Brooks gear.• Demonstrates a keen ability to understand and empathize with runners and those aspiring to be active.• Provide expert fitting and gait analysis service, matching consumers with the right product for them.• Participate in any and all store sales floor/stock area merchandising and clean-up as necessary.• Perform other duties as assigned by Store Operations Manager. Show less
  • San Diego Padres
    Guest Experience Ambassador Lead
    San Diego Padres Feb 2020 - Oct 2021
    San Diego, California, United States
    • Lead & supervise Guest Experience Ambassadors assigned to locations including, but not limited to, Guest Service center/kiosk locations, directional/pacer positions outside of the gates, Barkyard, Wardrobe, EMC, and special event staffing during Padres home games and non-baseball events • Conduct pre event briefings to provide team members updates including, but not limited to, event details, best practices and continuing expectations • Advocate and ensure all team members are using… Show more • Lead & supervise Guest Experience Ambassadors assigned to locations including, but not limited to, Guest Service center/kiosk locations, directional/pacer positions outside of the gates, Barkyard, Wardrobe, EMC, and special event staffing during Padres home games and non-baseball events • Conduct pre event briefings to provide team members updates including, but not limited to, event details, best practices and continuing expectations • Advocate and ensure all team members are using the appropriate event communication channels to access current information, assist guests, report incidents and recognize staff • Monitor team members’ performance, provide coaching, redirection, and conduct performance evaluations • Report security, safety and housekeeping issues to event management staff via appropriate communication channels • Provide guests with directions to different areas of the ballpark including, but not limited to, seating sections, group hospitality spaces, restrooms, concession stands, retail spaces and other Petco Park services and amenities • Continuously improve understanding to gain expert knowledge of the ballpark, baseball and the Padres Show less
  • San Diego Padres
    Premium Seat Host
    San Diego Padres Feb 2017 - Feb 2020
    Greater San Diego Area
    • Assists guests in premium sections of the ballpark with ticketing, seating, and general questions.• Creates and maintains log in Microsoft Teams and Excel for all premium suites guest service phone calls regarding cleanup, catering, IT, engineering, and other general phone calls.• Provide radio and phone support through proper channels in accordance with log and with proper phone and radio etiquette.• Assists guests for nonbaseball events according to event guidelines and… Show more • Assists guests in premium sections of the ballpark with ticketing, seating, and general questions.• Creates and maintains log in Microsoft Teams and Excel for all premium suites guest service phone calls regarding cleanup, catering, IT, engineering, and other general phone calls.• Provide radio and phone support through proper channels in accordance with log and with proper phone and radio etiquette.• Assists guests for nonbaseball events according to event guidelines and regulations for premium sections. Show less
  • San Diego Gulls
    Street Team Member
    San Diego Gulls Sep 2018 - Mar 2020
    Greater San Diego Area
    Work of-site events in an effort to promote the Gulls and increase ticket sales. Responsible for set-up and teardown at all events.• Work all Gulls home games and assist with promotional giveaways as needed.• Assist, as necessary, with other departmental promotional/community events (i.e. Community Relations, Sales, Corporate Partnerships, etc.).• Host Gulls Watch Parties at local restaurants and bars – hand out premium items, facilitate on-sitepromotions, communicate… Show more Work of-site events in an effort to promote the Gulls and increase ticket sales. Responsible for set-up and teardown at all events.• Work all Gulls home games and assist with promotional giveaways as needed.• Assist, as necessary, with other departmental promotional/community events (i.e. Community Relations, Sales, Corporate Partnerships, etc.).• Host Gulls Watch Parties at local restaurants and bars – hand out premium items, facilitate on-sitepromotions, communicate general Gulls information and interact with fans.• Distribute pocket schedules around San Diego County and replenish locations as needed.• Pass out and discuss promotional and sales collateral at Gulls home games and of-site events.• Drive Gulls “Promotional Vehicles” to and from events. Make sure vehicles are fully stocked withnecessary items for event and unloaded at the conclusion of event, ensuring that the vehicles are kept clean at all times.• Assist with organization and maintenance of the Marketing Storage Pods.• Responsible for data cultivation through “register to win” entries and responsible for completing post event wrap up forms after every event.• Sell Gulliver’s Kids Club membership kits at all home games and community events as needed• Assist with other tasks on an as-needed basis. Show less
  • The Home Depot
    Customer Service Representative
    The Home Depot Feb 2015 - Sep 2017
    Imperial Beach, California
    Service Desk Associate Creates and maintains special orders for delivery, in store pick up, as well as special appliance deliveries with merchandise within the store. Follows up with orders to make sure they are pulled and ready for customer pick up in timely manner and for delivery as well. Assists customers over the phone with customer service as well as direct calls to respective departments for further assistance. Rents out tools along with Penske brand trucks for… Show more Service Desk Associate Creates and maintains special orders for delivery, in store pick up, as well as special appliance deliveries with merchandise within the store. Follows up with orders to make sure they are pulled and ready for customer pick up in timely manner and for delivery as well. Assists customers over the phone with customer service as well as direct calls to respective departments for further assistance. Rents out tools along with Penske brand trucks for customers. Spots and covers associates with heavy machinery following all proper safety SOP and with correct PPE. Maintains orders within desk area for proper and accurate inventory for customer orders. Pulls and locates orders for customers when necessary. Assists customers with product knowledge and location in all departments, but with specific training in paint, flooring, appliances, electrical as well as hardware. Show less
  • Buffalo Wild Wings
    Server
    Buffalo Wild Wings Sep 2014 - Dec 2014
    Killeen, Texas
    Served customers food, beverages, and alcoholic beverages with minimal to no errors on orders. Maintained a clean and safe environment for customers within tables and booths.
  • Lowe'S Companies, Inc.
    Customer Service Rep
    Lowe'S Companies, Inc. Nov 2013 - Jul 2014
    Mckinney, Texas
    Customer Service Associate-Weekend TeamAbility to cover all departments including paint, hardware, lumber, electrical and seasonal.Use cash management skills to support customer sales.Help other associates in their respective departments.Knowledge of electronic POS cash register. Continuously prepared for customer services support and sales with current company promotional programs. Experience in displaying merchandise and specialty products.
  • Us Army
    Signal Support Systems Specialist
    Us Army 2009 - 2013
    Fort Drum, Ny
    Operated radio equipment facilitating communications with personal equipment, vehicles and helicopters. Communicated with Receiving Operators to support exchange of transmission instructions. Maintained station logs of messages transmitted and received for flight or vehicle activities. Conducted periodic equipment inspections and routine tests to validate operations standards. Maintained over 70 soldiers worth of operations paperwork within Ops platoon of signal company… Show more Operated radio equipment facilitating communications with personal equipment, vehicles and helicopters. Communicated with Receiving Operators to support exchange of transmission instructions. Maintained station logs of messages transmitted and received for flight or vehicle activities. Conducted periodic equipment inspections and routine tests to validate operations standards. Maintained over 70 soldiers worth of operations paperwork within Ops platoon of signal company. Maintained radio equipment with frequent servicing prior to signal companies deployment in 2013 and helped take inventory of all radio equipment to be packed for shipment overseas. Worked closely with signal company Executive Officer on equipment maintenance, inspections, accountability. Maintained three weapons qualifications, excellent physical fitness standards, and conducted driving missions overseas with over 800 hours without an accident. Supported communication efforts while deployed in Afghanistan. Provided personal security to high ranking officers while deployed in Afghanistan.Coordinated and provided leadership for six lower ranking personnel.Adhered to working within the Department of Defense and security environment. Successfully maintained a security clearance until 2023. Show less
  • Hurley
    Sales Associate
    Hurley 2007 - Oct 2009
    Las Vegas, Nevada Area
    Worked in a team environment to sell casual clothing and beachwear. Customers consisted of young professionals and tourists seeking casual clothing products.Supported sales during peak seasons providing product knowledge to potential buyers. Responsible for number of sales during holiday and weekend shifts. Applied Customer service skills to increase store revenue by selling clothing type of products. Used cash management skills to support customer sales.Successfully… Show more Worked in a team environment to sell casual clothing and beachwear. Customers consisted of young professionals and tourists seeking casual clothing products.Supported sales during peak seasons providing product knowledge to potential buyers. Responsible for number of sales during holiday and weekend shifts. Applied Customer service skills to increase store revenue by selling clothing type of products. Used cash management skills to support customer sales.Successfully reconciled end of shift money count that resulted in no errors. Knowledge of electronic POS cash register. Show less
  • Rip Curl
    Sales Associate
    Rip Curl 2006 - Oct 2007
    Las Vegas, Nevada Area
    Used cash management skills to support customer sales.Successfully reconciled end of shift money count that resulted in no errors. Knowledge of electronic POS cash register. Was continuously prepared for customer services support and sales with current company promotional programs. Experience in displaying merchandise and specialty products.
  • City Of Las Vegas
    Intern
    City Of Las Vegas Jun 2007 - Aug 2007
    Las Vegas, Nevada Area
    Intern- Website Designer:Used both MAC and Microsoft applicationsSuccessfully created functional web pages for the City Parks website for the general publics usage.Through my extensive knowledge of computer programs created a functional form on a webpage for emergency services for the City of Las Vegas. Provided support to the Web Department to develop a new data base that included identifying hundreds of locations of Las Vegas ( COMMERCIAL/ RESIDENTIAL) areas that needed to be… Show more Intern- Website Designer:Used both MAC and Microsoft applicationsSuccessfully created functional web pages for the City Parks website for the general publics usage.Through my extensive knowledge of computer programs created a functional form on a webpage for emergency services for the City of Las Vegas. Provided support to the Web Department to develop a new data base that included identifying hundreds of locations of Las Vegas ( COMMERCIAL/ RESIDENTIAL) areas that needed to be Geo coded for surveyor usage. Show less

Stephanie Macpherson Education Details

Frequently Asked Questions about Stephanie Macpherson

What company does Stephanie Macpherson work for?

Stephanie Macpherson works for Brooks Running

What is Stephanie Macpherson's role at the current company?

Stephanie Macpherson's current role is Assistant Trailhead Sales and Community Manager.

What schools did Stephanie Macpherson attend?

Stephanie Macpherson attended University Of Florida Online, San Diego Mesa College, Academy Of Art University, Collin County Community College, Central Texas College, College Of Southern Nevada, Advanced Technologies Academy.

Who are Stephanie Macpherson's colleagues?

Stephanie Macpherson's colleagues are Tony Nguyen, Zachary Boteilho, Kristi Bowen, Kendra Carter, Tina Ruppel, Tineke Guerrero Meeuws, Alli James.

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