Hank Smith Email & Phone Number

Wilmington, Delaware, United States

Newark

• Review anomalous account activity for escalation to FinCen• Recommend cases for no suspicious activity report submission• Investigate and research account activity for anomalous activity• Request additional information as needed to decision a case• Utilize external internet applications to assist with the investigative process• Escalate cases as needed to senior management for internal control and risk mitigation review

Newark, De

• Review anomalous account activity for escalation to FinCen• Recommend cases for no suspicious activity report submission• Investigate and research account activity for anomalous activity• Request additional information as needed to decision a case• Utilize external internet applications to assist with the investigative process• Escalate cases as needed to senior management for internal control and risk mitigation review

North East, Maryland

Jpmc White Clay Center

• Review anomalous account activity for escalation to FinCen• Recommend cases for no suspicious activity report submission• Investigate and research account activity for anomalous activity• Request additional information as needed to decision a case• Utilize external internet applications to assist with the investigative process• Escalate cases as needed to senior management for internal control and risk mitigation review

New Castle, De

• Review anomalous account activity for escalation to FinCen• Recommend cases for no suspicious activity report submission• Investigate and research account activity for anomalous activity• Request additional information as needed to decision a case• Utilize external internet applications to assist with the investigative process• Escalate cases as needed to senior management for internal control and risk mitigation review

New Castle, Delaware

• Project Manager lead and domestic site liaison for offshore sites in the Philippines and India.• Spearheaded domestic cost savings of $1.2 million with offshore conversion.• Lead individual for Philippines and India launch, handled all performance management and training.• Primary contact for collections site of 700+ representatives during offshore migration.• Created and facilitated up-training modules to ensure transparent customer satisfaction.• Completed regular travel to Philippines and India for analysis of operations.• Oversaw de-conversation of India site and ensured customer transparency.• Successfully led Politically Exposed Person (PEP) project in Chennai, India.• Primary Contact for Offshore Fraud team in Bangalore, India