Ken Smith Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Houston, Texas, United States

Provided comprehensive technical support for company products, addressing usage and performance-based issues across Windows XP, Windows 7, Windows 8.1, and Windows 10.Monitored email and phone communications (both internal and external) to ensure prompt acknowledgment and resolution of reported hardware, software, and networking problems.Handled 20-50 Jira tickets daily, with the capacity to manage up to 150 tickets in high-demand situations, ensuring timely and effective issue resolution.Troubleshot and resolved desktop computer issues, configured drives and images for installations, and performed remote troubleshooting as needed.Communicated effectively with multiple departments such as Network, Server, and Tier 2 Helpdesk to address and resolve issues efficiently.Determined the root cause of issues and performed problem recognition, research, isolation, resolution, and follow-up.Documented all issues comprehensively, logging and tracking calls to maintain detailed history records and comprehensive documentation of related problems.Paid meticulous attention to detail in communications and adhered to monitoring requirements for production systems, ensuring prompt response to alerts and emails.Maintained an exceptional level of service in line with contractual customer performance requirements, demonstrating a commitment to outstanding customer service.Collaborated with development, deployment, and field support teams to ensure proper issue resolution and deliver outstanding customer service.

Houston, Texas, United States

Assembled 3 to 6 computers, servers, and workstations daily to meet customer specifications, ensuring high-quality builds tailored to client needs.Conducted testing to verify that devices were fully functional and met performance standards.Checked for compatibility between multi-vendor parts, ensuring seamless integration and optimal performance.Met deadlines for orders, maintaining a high level of efficiency and customer satisfaction.Installed and updated Windows Server OS on servers and workstations, ensuring systems were up-to-date and secure.Ran diagnostic tests on servers, computers, and workstations to ensure full functionality and identify any potential issues.Performed testing of RAM and hard drives, ensuring proper data destruction and erasing for security and compliance.Maintained adherence to ESD and safety requirements in all work areas to ensure a safe and compliant working environment.

Houston, Texas, United States

Conducted sorting, repairing, testing, and hands-on troubleshooting of a wide range of electronic hardware, including servers, network equipment, computers, and spare parts from vendors such as HPE, Dell, Cisco, Aruba, and Fortigate.Configured hardware to meet customer specifications and created discrepancy reports to ensure compliance and quality standards.Routinely met monthly goals, including:Troubleshooting, configuring, and repairing either 50 network switches, 75 PCs, 45 workstations, or 30 servers.Provided technical support to customers, efficiently addressing and resolving hardware issues.Performed testing of RAM and hard drives, ensuring proper data destruction and erasing for security and compliance.Developed comprehensive lists of all tested equipment and created troubleshooting guides for various devices, including PCs, workstations, switches, firewalls, servers, hubs, laptops, and hard drives (HDDs, SSDs, M.2).Communicated with sales teams to assess the refurbishing potential of equipment and provided inventory status updates.Maintained adherence to ESD and safety requirements in all work areas to ensure a safe and compliant working environment.

Houston, Texas, United States

Troubleshoot and repair computers, laptops, network devices and other equipment in a timely manner. Manage multiple projects simultaneously Accurately record the specs for all equipment, creating detailed reports for sales using Microsoft Word and Excel Assist on any technical questions asked by Customers, Sales and other Techs. Handle wiping drives (HDD, SSD, M.2 and NVMe) using erasure software Configuring workstations, computers and laptops for customers and internal use. Create logs showing functionality of switches, routers and other networking devices. Complete urgent orders to exact specification, relaying details and updates to sales Conditioning received/purchased equipment

Houston, Texas Area

Fill and complete customer orders in containers and shipping boxesPerform quality checks to identify and replace damaged materialsLabel or mark containers/boxes with identifying information such as client name and part IDShrink wrap products and material orders prior to loading on trucksFill customer order according to size, color, quantity, and quality specificationsMaintain order picking equipment and general cleanliness of the warehouseAdhere to health and safety policies when performing picking assignmentsCarry out loading and unloading of material orders and shipmentComplete orders and place filled boxes on conveyor belts for sealing and labelingWeigh individual packages prior to delivery to ensure they meet weight specificationsPrepare prepaid labels and arrange payment for third-party shipping companyMaintain proper record of shipped packages using computer programs.Assist IT department with troubleshooting computers and printers throughout the warehouse

Houston, Texas Area

Load or unload supplies, parts or materials onto or from delivery trucks.- Deliver items from storage areas to designated departments.- Check prepared orders against shipping or customer order, and report shortages and incomplete orders.- Ensure cleanliness and neatness of all aisles, passageways and work areas in the warehouse or shipping and receiving area.-Operate forklift and manual jacks to pull order for technicians and contractors-Maintain easy to access inventory and organization of back stock-Monitor and record incoming and outgoing cell tower equipment-Assist with quarterly and weekly inventory counts

Associate In Applied Science, Computer Systems And Networking - Specialization: Cyber Security

Bachelor Of Fine Arts (B.F.A.), Graphic Design

Activities and Societies: Graphic Design Club, AIMHI (Hapkido Club), and Kinetic Force (Parkour Club).