Murray Smith Email & Phone Number

Sydney, Australia

Sydney, Australia

Perform multiple functions covering pre-sales, consultancy and solution designs. Design blueprints for key client to transform the existing infrastructure to a more robust and flexible solution harnessing virtualisation technologies to increase efficiency, reliability and supportability.Project management of infrastructure implementations and upgrades, whilst mentoring junior staff.

End User Services Solution Architect (designer) for existing accounts and new logo’s. Perform day to day creation and delivery of organic account growth covering Work Orders/ROMs and New Service Offerings, both local and global. Solution Lead for End User Solutions to cost and provide the written Bid responses to specifically answer the assigned questions. Present to the customer the solution in detail during down select stage when required. - Pre and post sales business development functions, preparation and presentation of IT solutions Maintain and strengthen a large portfolio of clients - Vendor/OEM relationship management Vendor/Customer negotiations Technical Solution Design Hard and Software recommendations with a view to Company and client requirements- Delivery according to strictest deadlines in Bid environments and regular account work Customer Liaison/trusted advisor Team management Participation/Lead in major bids and rebids- Customer presentations outlining Solutions, Service offerings and Bid clarifications Communication facilitation across regions, Lines of Service and Account Management teams within company up to Senior leadership team.- Create cost models for each solution working with the engineering and delivery team, as well as being responsible for director approvals prior to submission.

Manage team of SOE and Application Packaging engineers across Australia to design/ develop and maintain the SOE of enterprise customers.Implement and run the SOE governance model to ensure the continuous evolution and improvement occur on all managed accounts.Assist new business with estimates and solution for new opportunities.

Sydney

Manage 15 desktop technicians across multiple customer sites, manage staff resourcing for project work whilst ensuring baseline SLA's are met.

All End User related site support including Executive support.

Telecommunications Technology/Technician, Senior Technical Officer

Telecommunication Technician Apprenticeship, Telecom College

Education record