Chris Smith Email & Phone Number

Chicago, Illinois, United States

- Manage all after hours/off hours customer facing teams. - Drive metrics measurement and growth. - Drive expansion of team responsibilities to further integrate into the overall organization. - Hire, train, and coach Operations Managers to lead the after hours teams.

Chicago, Illinois

Manage daily operations of a Customer Success Team handling 20 different customer accounts. Developed metric tracking system for the team resulting in 32% increase in average touches per agent in 8 months. Trained the team on First Response Time and realized an increase of 45% FRT touches in less than 60 minutes.

Untethered

It all started with a man, his phone cam, and a daily commute. Originally it was called mywindshieldtime.com, but the windshield portion changed recently since I don't have daily commutes any longer. I have migrated it all over to my new site, SmittysThoughts.com. This is my site where I will go to post thoughts about the things I am reading, listening to.

Sturtevant, Wisconsin

Manage the receiving, inventory, sanitizing, steam sterilization and maintenance departments in a medical waste recycling operation. Responsible for the onboarding, training, and development of new team members, group leads, and leadership at all levels. Responsible for P&L statement as well as plant operating budget. Member of a cross functional team.

Responsible for managing all aspects of materials management including procurement, inventory planning and inventory management in a short lead time, variable demand environment. Responsible for developing and implementing sustainable processes and procedures to determine optimal order quantities, reorder points, safety stock, and replenishment cycles..

Pleasant Prairie, WI

Managed the off-shift shipping and receiving operation in a WITRON fully automated warehouse for a large mid-western grocery distribution center. Responsible for the training and development of new team members, supervisors, and supervisor-in-training candidates. Supported 33 branded stores with product, shipping an average of 1.4 million units a month..

Woodridge, IL

Implemented 5S in functional work areas to increase efficiency and throughput. Assisted in a new 3PL account move in and start up. Developed processes and procedures to adjust to a customer SAP transition. Manage daily activity of warehouse to include personnel scheduling and supervision. Manage proper and safe utilization of space, equipment, building and.

Pleasant Prairie, WI

Purchased all raw materials and components to be used in finished goods including resin, colorants, axles, wheels, grab bars, and pallets for our operations as well as two external custom molder accounts. Managed materials and shipping/receiving departments in a 24/7 operation. Performed materials and component tests to assure quality of purchased.

Oak Creek, WI

Purchased inventory and components against a min/max style system. Constantly evaluated inventory to ensure on hand levels match actual needs and revised min/max as necessary. Managed shipping/receiving department to include producing documentation for and planning import and export shipments. Project manager on successful warehouse relocation from.

Managed and directed daily activities of two separate third party logistics accounts in a 90k+ sq ft warehouse. Provided up to date and accurate information to customer service managers as well as to on-site customer representatives. Developed and enforced key performance indicators to drive continuous improvement. Local project lead on successful.

Directed shift operations in a fast paced pick, pack, ship, receive operation. Scheduled personnel and monitored performance indicators to ensure customer delivery. Served as back up job scheduler and assisted with all order fulfillment. Performed quality audits on picks and packaged material to increase accuracy of the shift.

Various - Worldwide

Operate weapons and equipment in ground combat operations. Duties include operating and maintaining weapons, such as rifles, machine guns, mortars, and hand grenades; locating, constructing, and camouflaging infantry positions and equipment; evaluating terrain and recording topographical information; operating and maintaining field communications.

Bachelor'S Degree, Religion/Religious Studies, 3.9 Gpa

Major in Religion, Minor Geographic Information Science

Associates, It - Programmer / Analyst, 3.5

Activities and Societies: Member of the Association of Internet Technology Professionals (AITP). Member of the National Society of.

Education record