Stephanie M. Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

Salt Lake City, Utah, United States

Salt Lake City, Utah

- Act as a delivery lead on complex projects, performing all aspects of project delivery from project scoping and definition to successful execution and lessons learned- Lead and mentor all levels of project managers to skillfully execute complex SaaS and customer premise-based software solutions projects- Prepare and deliver on strategic department and PMO goals to motivate individuals while achieving growth in profitability and efficiency simultaneously- Act as a liaison between project managers and leadership to communicate granular needs as they relate to strategic initiatives, and vice versa to motivate all team members- Manage, select, and evaluate tools as they relate to users and to the ability to report on required datasets to meet strategic goals- Manage escalated projects and work in partnership with high-profile clients in order to reach mutually agreeable and beneficial terms for project completion and ongoing success- Drive operational adjustments and iterative efficiency improvement, targeting complex processes and automation- Manage direct report metrics and motivate improvement and creative development- Serve as a bridge between sales and service delivery, reviewing license models and delivery expectations as well as support conversations regarding license and master service agreements- Participate in cost and profit-model evaluation and improvement as it relates to different levels of global customer bases; created a profitability model to establish a baseline requirement for utilization as it relates to the current pricing, as well as proposed pricing for optimal morale along with profitability

I manage multiple projects from small to large-scale simultaneously in a regulatory and deadline-driven environment using a series of skill sets pulled from experience, education, and materials available internally and those that I seek out externally to continuously improve. I act as a support to all teams internally and facilitate interactions within and throughout the department and between customers, partners, and employees. Communication style ranges from casual to formal and to all levels of employment, management, and sponsorship.

Greater Salt Lake City Area

I strive to gain a deep understanding of SaaS clients' ongoing plans with their health and human services organizations and how our software can help them achieve their vision, and I work across multiple teams to come up with the approach. I interface and collaborate with others well by gaining support through my willingness to do what I ask others to and through my genuine interest in others' perspectives and ideas. I learn by connecting with others and listening to understand what drives them and what they are passionate about. By this methodology, I strive to continuously learn new ways to strategically manage my clients and projects, which helps to realize their vision.

I managed, supported and collaborated with around 380 customer telecommunications accounts. I successfully and tactfully brought customers from disgusted to delighted with Electric Lightwave simply by stepping in and following through to ensure that everything is taken care of on sensitive situations. In a highly competitive industry like telecom, I have taken notice that a happy customer will often pay more for higher quality service. Building relationships and making each customer feel like they are our only customer is my primary goal.

Greater Salt Lake City Area

I supported a team of client service representatives over several market areas and coached them in communicating effectively with customers through complex configuration situations. During my time, I created analytical reports and effectively reduced the number of monthly escalations by 62%. This was maintained at 54% consistently thereafter. I also appointed myself as the point of contact for multiple customers for the purpose of following through on long-term situations they were dealing with. The ultimate results were usually a repaired, long-lasting and trusting relationship with major customers that we almost lost.

- Manage functions of the print and design center- Prioritize print and design jobs, not only based on first come first served, but by determined order of importance- Complete mail merges- Print and assemble a wide range of different types of business media- Supported regular retail functions of the store

Executive Mba

Bachelor Of Science - Bs, Information Technology

Associate’S Degree, Business Administration And Management, General, 3.93 Gpa

Communication Sciences And Disorders, General

Attended BYU for 2 semesters to begin a journey of higher education. I have since left, and continued that journey elsewhere.