Sonal Sharma Email & Phone Number

Kraków, Pl

Cracow, Małopolskie, Poland

• Requirements Analysis: Analyze and interpret systems documentation and business requirements, ensuring a thorough understanding to guide testing strategies.• Team Collaboration and Independent Work: Flexibly work both independently and as part of a QA project team, adapting to the specific needs of each project to optimize outcomes.• Manual Testing: Conduct detailed manual testing for web and mobile applications, meticulously ensuring adherence to both user and system requirements.• Automation Enhancement: Develop automation scripts in M365 Office to streamline implementation processes, successfully reducing time by 20% and boosting operational efficiency.• Template Testing: Perform comprehensive testing of Invoice and Statements templates, guaranteeing accuracy and compliance with financial documentation standards, which significantly reduces errors and elevates client satisfaction.• Time Management: Manage time independently, effectively meeting all task deadlines and maintaining high productivity.• Defect Management: Collaborate closely with the development team to identify and document software defects using JIRA, enhancing issue resolution efficiency and contributing to a 15% reduction in defect turnaround time.• Agile Engagement: Actively engage in Agile sprint planning and meetings, providing critical feedback that directly enhances product quality and boosts user satisfaction.• Documentation and Knowledge Management: Utilize Confluence for creating and managing documentation, including writing detailed process articles and comprehensive project documentation to support team activities and knowledge sharing.

Luxembourg, Luxembourg

• Schedule meetings and manage calendars for the board and core team members.• Prepare and distribute meeting agendas, minutes, and other necessary documents.• Create content strategies for digital media.• Captions for Social Media accounts• Maintained clean, neat and operational facilities to serve program needs.• Use strong interpersonal communication skills to convey information to others.• Support engaging, fun and smooth-running events by helping with organization and planning.• Coordinate food, clothing and household items for disadvantaged individuals and families.• Met with other volunteers and program leaders to discuss new service opportunities.• Volunteer with groups and organizations to help make measurable differences for program recipients.• Greet visitors and answered questions about program, requirements and opportunities.

Luxembourg

• Created content strategies for digital media.• Captions for Social Media accounts• Maintained clean, neat and operational facilities to serve program needs.• Used strong interpersonal communication skills to convey information to others.• Supported engaging, fun and smooth-running events by helping with organization and planning.• Coordinated food, clothing and household items for disadvantaged individuals and families.• Met with other volunteers and program leaders to discuss new service opportunities.• Volunteered with groups and organizations to help make measurable differences for program recipients.• Greeted visitors and answered questions about program, requirements and opportunities.

Luxembourg

Bhubaneswar, Orissa, India

• Created content strategies for digital media.• Created customized marketing materials to increase organization awareness.• Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.• Carried out day-day-day duties accurately and efficiently.• Demonstrated respect, friendliness and willingness to help wherever needed.• Worked flexible hours; night, weekend, and holiday shifts.• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.• Proved successful working within tight deadlines and fast-paced atmosphere.• Trained newly joined representatives.

Bhubaneshwar Area, India

• Liaise with Clients: Proactively engage with clients to identify and close gaps in requirements, delivering tailored solutions that address specific business challenges.• Product Testing and Analysis: Conduct comprehensive testing and analysis for diverse product groups, including LOANS, MORTINS, PLCINS, VISA, and CBLI Life Insurance, ensuring accuracy and reliability in reporting.• Mainframe Operations: Execute jobs in JCL, monitor SPOOL for scheduled tasks, and manage file transfers and extractions within the Mainframe environment.• Data Validation: Perform meticulous validation and comparison of data files to ensure integrity and correctness.• SQL Queries: Write and execute basic SQL queries using Toad for Oracle to support data validation and troubleshooting efforts.• Test Planning: Develop System Integration Testing (SIT) and User Acceptance Testing (UAT) plans in alignment with CIBC Enterprise Testing Methodology (CETM) and Enterprise Delivery Framework (EDF).• Test Design and Execution: Craft detailed test scenarios, design test cases, and prepare test data to comprehensively evaluate product functionality.• Requirement Traceability: Effectively map Requirement Traceability Matrix (RTM) with test cases in HP ALM to ensure comprehensive coverage and traceability.• Collaboration on Clinical Assessment Products: Collaborate closely with team members to fully understand and meet the clinical assessment product requirements specified by clients.• Defect Management: Identify defects based on functional requirements and communicate these findings to stakeholders to facilitate timely resolutions.• Scrum Participation: Actively participate in daily scrum calls with clients, providing updates on current sprint progress and discussing next steps.

Kolkata, West Bengal, India

• Customer Support: Address customer inquiries and resolve complaints promptly via email, ensuring high satisfaction levels and service standards.• Database Management: Update customer information in SAP with precision, maintaining data integrity and accessibility.• Issue Resolution Coordination: Liaise with onshore teams to expedite resolutions for pending complaints, enhancing response efficiency and customer satisfaction.• Task Allocation: Coordinate the allocation of tasks to engineers for after-hours visits to customer premises, specifically for resolving electricity and gas meter issues.• Billing and Customer Communication: Clearly explain billing details to customers and generate accurate bills, enhancing transparency and trust.• Training and Development: Train new associates in organizational processes and procedures, ensuring a smooth onboarding experience and consistent performance standards.• Performance Monitoring: Monitor login activities of associates, providing constructive feedback to optimize productivity and adherence to best practices.• Reporting: Create and maintain daily reports using Excel to track login frequency, email counts, and targets achieved by associates, utilizing data to inform management decisions and improve team performance.

Kolkata, West Bengal, India

• Ticket Validation: Validate tickets raised by the Front Office to ensure accuracy and completeness before forwarding to the appropriate team.• Task Allocation: Allocate tickets and tasks effectively among team members, optimizing workflow and ensuring timely resolution.• Service Request Processing: Handle processing of service requests in BSCS for business customers, specializing in postpaid SIM card provisioning.• Contract and Identity Validation: Validate contracts and identity proofs of business customers to ensure compliance with regulatory standards and company policies.• Back Office Management: Manage back office requests and complaints using SIEBEL, ensuring swift and effective resolution to maintain high customer satisfaction.• Query Resolution: Respond to network and roaming queries, escalating complex tickets to the network team for further analysis and resolution.• Client Support: Provide comprehensive solutions to issues raised by clients and business customers, communicating via emails and calls to ensure clarity and satisfaction.• Cross-Functional Coordination: Collaborate with various support functions to achieve desired outcomes, enhancing service delivery and customer experience.• Financial Adjustments: Oversee the uploading of Other Credits & Charges (OCC) related to refunds, ensuring all entries are approved by clients and accurately reflected in accounts.

Kolkata, West Bengal, India

• Customer Support: Receive calls from North American customers, addressing issues and queries related to HP printers, ensuring responsive and knowledgeable service.• Technical Troubleshooting: Diagnose and resolve both hardware and software issues associated with printers, applying technical expertise to restore functionality efficiently.• Escalation Management: Coordinate with the onshore team to escalate complex issues as needed, facilitating swift resolution and maintaining customer satisfaction.• Team Support: Provide floor support to newly joined executives, offering guidance and assistance to enhance team capability and service quality.• Sales Processing: Manage incoming sales requests, ensuring accurate and prompt forwarding for further processing, supporting the sales pipeline and customer acquisition efforts.

Bhubaneswar, Orissa, India

• Stakeholder Engagement: Cultivate and maintain productive relationships with parents, students, employers, and community members, enhancing the institution's reputation and support network.• Administrative Support: Provide comprehensive administrative assistance to an academic team of lecturers, tutors, and teachers, ensuring efficient operations and academic support.• Media Coordination: Organize press briefings and news conferences, effectively managing media relations and institutional visibility.• Institutional Liaison: Act as a key point of contact with partner institutions, external agencies, government departments, and prospective students, fostering collaborative relationships and communication.• Enrollment Strategies: Develop strategies to expand the number of applicants to the institution, implementing targeted recruitment initiatives to increase enrollment.• Event Management: Participate in, and organize exhibitions and conferences, showcasing the institution's offerings and networking with potential collaborators.• Content Creation: Craft promotional materials and press releases, articulating the institution's mission and achievements to enhance public engagement.• Marketing Materials Production: Produce a variety of marketing materials including brochures, leaflets, and videos, effectively communicating the institution's unique advantages and programs.