Sonal Sharma Email & Phone Number

Kraków, PL

Cracow, Małopolskie, Poland

• Requirements Analysis: Analyze and interpret systems documentation and business requirements, ensuring a thorough understanding to guide testing strategies.
• Team Collaboration and Independent Work: Flexibly work both independently and as part of a QA project team, adapting to the specific needs of each project to optimize outcomes.
• Manual Testing: Conduct detailed manual testing for web and mobile applications, meticulously ensuring adherence to both user and system requirements.
• Automation Enhancement: Develop automation scripts in M365 Office to streamline implementation processes, successfully reducing time by 20% and boosting operational efficiency.
• Template Testing: Perform comprehensive testing of Invoice and Statements templates, guaranteeing accuracy and compliance with financial documentation standards, which significantly reduces errors and elevates client.
• Time Management: Manage time independently, effectively meeting all task deadlines and maintaining high productivity.

Luxembourg, Luxembourg

• Schedule meetings and manage calendars for the board and core team members.
• Prepare and distribute meeting agendas, minutes, and other necessary documents.
• Create content strategies for digital media.
• Captions for Social Media accounts
• Maintained clean, neat and operational facilities to serve program needs.
• Use strong interpersonal communication skills to convey information to others.

Luxembourg

• Created content strategies for digital media.
• Captions for Social Media accounts
• Maintained clean, neat and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun and smooth-running events by helping with organization and planning.
• Coordinated food, clothing and household items for disadvantaged individuals and families.

Luxembourg

Bhubaneswar, Orissa, India

• Created content strategies for digital media.
• Created customized marketing materials to increase organization awareness.
• Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Bhubaneshwar Area, India

• Liaise with Clients: Proactively engage with clients to identify and close gaps in requirements, delivering tailored solutions that address specific business challenges.
• Product Testing and Analysis: Conduct comprehensive testing and analysis for diverse product groups, including LOANS, MORTINS, PLCINS, VISA, and CBLI Life Insurance, ensuring accuracy and reliability in reporting.
• Mainframe Operations: Execute jobs in JCL, monitor SPOOL for scheduled tasks, and manage file transfers and extractions within the Mainframe environment.
• Data Validation: Perform meticulous validation and comparison of data files to ensure integrity and correctness.
• SQL Queries: Write and execute basic SQL queries using Toad for Oracle to support data validation and troubleshooting efforts.
• Test Planning: Develop System Integration Testing (SIT) and User Acceptance Testing (UAT) plans in alignment with CIBC Enterprise Testing Methodology (CETM) and Enterprise Delivery Framework (EDF).

Kolkata, West Bengal, India

• Customer Support: Address customer inquiries and resolve complaints promptly via email, ensuring high satisfaction levels and service standards.
• Database Management: Update customer information in SAP with precision, maintaining data integrity and accessibility.
• Issue Resolution Coordination: Liaise with onshore teams to expedite resolutions for pending complaints, enhancing response efficiency and customer satisfaction.
• Task Allocation: Coordinate the allocation of tasks to engineers for after-hours visits to customer premises, specifically for resolving electricity and gas meter issues.
• Billing and Customer Communication: Clearly explain billing details to customers and generate accurate bills, enhancing transparency and trust.
• Training and Development: Train new associates in organizational processes and procedures, ensuring a smooth onboarding experience and consistent performance standards.

Kolkata, West Bengal, India

• Ticket Validation: Validate tickets raised by the Front Office to ensure accuracy and completeness before forwarding to the appropriate team.
• Task Allocation: Allocate tickets and tasks effectively among team members, optimizing workflow and ensuring timely resolution.
• Service Request Processing: Handle processing of service requests in BSCS for business customers, specializing in postpaid SIM card provisioning.
• Contract and Identity Validation: Validate contracts and identity proofs of business customers to ensure compliance with regulatory standards and company policies.
• Back Office Management: Manage back office requests and complaints using SIEBEL, ensuring swift and effective resolution to maintain high customer satisfaction.
• Query Resolution: Respond to network and roaming queries, escalating complex tickets to the network team for further analysis and resolution.

Kolkata, West Bengal, India

• Customer Support: Receive calls from North American customers, addressing issues and queries related to HP printers, ensuring responsive and knowledgeable service.
• Technical Troubleshooting: Diagnose and resolve both hardware and software issues associated with printers, applying technical expertise to restore functionality efficiently.
• Escalation Management: Coordinate with the onshore team to escalate complex issues as needed, facilitating swift resolution and maintaining customer satisfaction.
• Team Support: Provide floor support to newly joined executives, offering guidance and assistance to enhance team capability and service quality.
• Sales Processing: Manage incoming sales requests, ensuring accurate and prompt forwarding for further processing, supporting the sales pipeline and customer acquisition efforts.

Bhubaneswar, Orissa, India

• Stakeholder Engagement: Cultivate and maintain productive relationships with parents, students, employers, and community members, enhancing the institution's reputation and support network.
• Administrative Support: Provide comprehensive administrative assistance to an academic team of lecturers, tutors, and teachers, ensuring efficient operations and academic support.
• Media Coordination: Organize press briefings and news conferences, effectively managing media relations and institutional visibility.
• Institutional Liaison: Act as a key point of contact with partner institutions, external agencies, government departments, and prospective students, fostering collaborative relationships and communication.
• Enrollment Strategies: Develop strategies to expand the number of applicants to the institution, implementing targeted recruitment initiatives to increase enrollment.
• Event Management: Participate in, and organize exhibitions and conferences, showcasing the institution's offerings and networking with potential collaborators.