Sonny Gonzalez Email & Phone Number

- Managing and monitoring all installed systems and infrastructure- Proactively ensure the highest levels of systems and infrastructure availability- Installing, configuring, testing, and maintaining operating systems, application software, and system management tools- Maintain security, backup, and redundancy strategies- Manage and support Okta by integrating applications and policy- Manage Okta Verify 2FA and Okta Fastpass for passwordless authentication- Maintain security, backup, and redundancy strategies - Update patches on-prem and cloud servers - Provide 2nd and 3rd level support- Liaise with vendors and other IT personnel for problem resolution- Applies specific access rights and policy settings for users via AD- user account/permissions management and systems/software auditing- Creating email accounts for users via Exchange Online - Speaking to and collaborating with a variety of people, such as clients, vendors, management and information technology (IT) staff during the creation and maintenance of a system- Creating control features to ensure systems effectively meet the organization’s quality standards- Creating technical support documents and other documents e.g. Inventories, reports, CMDB, etc.- Work on projects that are given and make sure that deadlines are met

Shaw Blvd., Mandaluyong

- Perform day to day monitoring of servers- Sykes center servers, ensuring that each server has 100% uptime.- Server Administration and repair- System Backup and recovery- Installing and configuring desktop computers to run the applications needed by the users - Create or edit yes list that should be accessible per account via ISA / TMG.- Update patches in server and desktop via WSUS- Creates and deploys images for desktop depending on client and company requirement using Symantec Ghost / RIS - Assists users w/ their technical problem and make sure that the problem is fixed within the specified SLA- Applies specific access rights and / or policy settings for users via AD- user account/permissions management and systems/software auditing- Creating email account on users via Exchange tool - Responsible for interfacing with internal/external customers on operational issues by facilitating communication and driving resolution to events via standard operating procedures.- Coordinates w/ subject matter experts in troubleshooting and fixing system and network problems.- Desktop hardware servicing - Creating technical support documents and other documents e.g. Inventories, reports, CMDB, etc.- Installs and configures applications for different purposes. E.g. troubleshooting, monitoring, etc.- Manages user accounts via Active Directory- Create and manage email account - Work on projects that are given and make sure that deadlines are met- Testing and evaluating new technologies - Assist in setting up new site at SHAW (servers, desktop and IP Phones)- Basic Avaya Administration- Cisco Switch VLAN management

Rcbc Plaza, Makati City

- Perform day to day monitoring of servers- Sykes center servers, ensuring that each server has 100% uptime.- Server Administration and repair- System Backup and recovery- Installing and configuring desktop computers to run the applications needed by the users - Create or edit yes list that should be accessible per account via ISA / TMG.- Update patches in server and desktop via WSUS- Creates and deploys images for desktop depending on client and company requirement using Symantec Ghost / RIS - Assists users w/ their technical problem and make sure that the problem is fixed within the specified SLA- Applies specific access rights and / or policy settings for users via AD- user account/permissions management and systems/software auditing- Creating email account on users via Exchange tool - Responsible for interfacing with internal/external customers on operational issues by facilitating communication and driving resolution to events via standard operating procedures.- Coordinates w/ subject matter experts in troubleshooting and fixing system and network problems.- Desktop hardware servicing - Creating technical support documents and other documents e.g. Inventories, reports, CMDB, etc.- Installs and configures applications for different purposes. E.g. troubleshooting, monitoring, etc.- Manages user accounts via Active Directory- Create and manage email account - Work on projects that are given and make sure that deadlines are met- Testing and evaluating new technologies - Assist in setting up new site at SHAW (servers, desktop and IP Phones)- Basic Avaya Administration- Cisco Switch VLAN management