Javier Ojeda Email & Phone Number

Orlando, Fl, Us

Houston, Texas, United States

• Delivered high-quality technical support for Gilbarco AFS customers in the gasoline industry, ensuring optimal system functionality and a positive customer experience, even during complex situations.• Investigated, diagnosed, and independently resolved a wide range of system and customer-reported issues, minimizing downtime and ensuring smooth operation for clients in the gasoline sector.• Collaborated effectively with on-site engineers and cross-functional teams to troubleshoot and resolve site-specific issues, demonstrating a proactive, solution-oriented approach tailored to the gasoline industry’s unique requirements.• Utilized Power BI for data visualization and reporting, and Grafana to monitor system data and connectivity, ensuring that clients’ fuel management systems performed optimally.• Wrote and edited SQL queries to analyze and retrieve data, providing insights and support to Level 2 teams, and working directly with DevOps to address complex technical issues.• Actively used Jira to track, manage, and escalate technical issues, ensuring that all tickets were handled promptly and escalated to the appropriate teams for resolution.• Demonstrated expertise in troubleshooting remote communication challenges, particularly with modem and TCP/IP protocols, critical for gasoline system operations.• Acquired a strong understanding of tank regulations, Automatic Tank Gauging (ATG) systems, and compliance requirements specific to the gasoline industry, ensuring regulatory adherence in all support activities.• Worked with Jenkins to streamline deployment and automation processes, enhancing system reliability and minimizing disruptions.• Supported SaaS applications with a focus on customer experience, empathy, and effective communication, ensuring gasoline industry clients felt understood and prioritized

Orlando, Florida, United States

Upgrade, configure, and maintain server/workstation operating systems to meet client requirementsTroubleshoot and conduct investigative research to solve customer reported issuesManage ticket activity through CRM environmentEscalating issues to Product Development, Product Management, and/or Operations teams and managing their resolutionWork with external customers to assist in resolving problems of the product within their environment.Understand “Enterprise Solutions” products to provide in-depth technical assistance to both clients and field support staffRepresenting Customer Support to other departments in the company including sales, operations, product management, and product development.Experience in Systems and Network Administration.Work directly with Cloud Devs & Architects to help reproduce and resolve complex customer issues. Node JS ApplicationCoordinating point of sale system installation, activation, and training - CloverTroubleshoot, diagnose and repair hardware and softwareDocument, prioritize and follow up on all support ticketsMaintain working relationships with Clients and PartnersProvide troubleshooting assistance and upper-level support for other technicians

Orlando, Florida

Provide telephone, email, and remote support to clients on hardware and software issues. Cloud based and Frontbase.Upgrade, configure, and maintain server/workstation operating systems to meet client requirementsTroubleshoot and conduct investigative research to solve customer reported issuesManage ticket activity through CRM environmentEscalating issues to Product Development, Product Management, and/or Operations teams and managing their resolutionWork with external customers to assist in resolving problems of the product within their environment.Understand “Enterprise Solutions” products to provide in-depth technical assistance to both clients and field support staffRepresenting Customer Support to other departments in the company including sales, operations, product management, and product development.Experience in Systems and Network Administration.Work directly with Cloud Devs & Architects to help reproduce and resolve complex customer issues. Node JS ApplicationCoordinating point of sale system installation, activation and training - CloverTroubleshoot, diagnose and repair hardware and softwareDocument, prioritize and follow up on all support ticketsMaintain working relationships with Clients and PartnersProvide troubleshooting assistance and upper level support for other technicians

Orlando, Florida

Orlando, Florida Area

Orlando, Florida

MRO

Caracas, Venezuela

Worked as a bridge between IT developers and managers for Venezuela’s Oil Company. Developed, modified, and tested platform being established for the creation of production reports. Created SOP and instruction manual for platform end-user procedures. Supported production control and operational activities and application development. Designed and implemented system architectures.

Greater Boston Area

• Provide professional, technical, and analytical support- Analyze and/or resolve hardware, software, network, and applications problems for client industries including health care, manufacturing/production, marketing (demographic targeting) - Develop and maintain applications; design and maintain networks- Troubleshoot issues regarding data/database analysis and administration and client servers - Coordinate project planning: test plans, test cases, test bed development, and user acceptance testing• Effectively communicate technical issues to users and client community

Master Of Information Systems, Information Technology, Master'S Degree

Bachelor Of Science In Graphic Design, Graphic Design

Associate'S Degree, Business/Commerce, General