Javier Ojeda Email & Phone Number

Houston, Texas, United States

• Delivered high-quality technical support for Gilbarco AFS customers in the gasoline industry, ensuring optimal system functionality and a positive customer experience, even during complex situations.
• Investigated, diagnosed, and independently resolved a wide range of system and customer-reported issues, minimizing downtime and ensuring smooth operation for clients in the gasoline sector.
• Collaborated effectively with on-site engineers and cross-functional teams to troubleshoot and resolve site-specific issues, demonstrating a proactive, solution-oriented approach tailored to the gasoline industry’s.
• Utilized Power BI for data visualization and reporting, and Grafana to monitor system data and connectivity, ensuring that clients’ fuel management systems performed optimally.
• Wrote and edited SQL queries to analyze and retrieve data, providing insights and support to Level 2 teams, and working directly with DevOps to address complex technical issues.
• Actively used Jira to track, manage, and escalate technical issues, ensuring that all tickets were handled promptly and escalated to the appropriate teams for resolution.

Orlando, Florida, United States

Upgrade, configure, and maintain server/workstation operating systems to meet client requirementsTroubleshoot and conduct investigative research to solve customer reported issuesManage ticket activity through CRM environmentEscalating issues to Product Development, Product Management, and/or Operations teams and managing their resolutionWork with external.

Orlando, Florida

Provide telephone, email, and remote support to clients on hardware and software issues. Cloud based and Frontbase.Upgrade, configure, and maintain server/workstation operating systems to meet client requirementsTroubleshoot and conduct investigative research to solve customer reported issuesManage ticket activity through CRM environmentEscalating issues.

Orlando, Florida

Orlando, Florida Area

Orlando, Florida

MRO

Caracas, Venezuela

Worked as a bridge between IT developers and managers for Venezuela’s Oil Company. Developed, modified, and tested platform being established for the creation of production reports. Created SOP and instruction manual for platform end-user procedures. Supported production control and operational activities and application development. Designed and.

Greater Boston Area

• Provide professional, technical, and analytical support- Analyze and/or resolve hardware, software, network, and applications problems for client industries including health care, manufacturing/production, marketing.
• Effectively communicate technical issues to users and client community

Master Of Information Systems, Information Technology, Master'S Degree

Bachelor Of Science In Graphic Design, Graphic Design

Associate'S Degree, Business/Commerce, General