Sivakumar Sethuraman Email & Phone Number

Bengaluru, Ka, In

South San Francisco, California, Us

Building out a world class next generation payments operations for Stripe in our mission to increase the GDP of the internet.The SDC focuses on strengthening the operational backbone of Stripe. We work on defining and establishing vendor strategy & global workforce management for Stripe. Spread across Bangalore & Mexico City, our full time Stripes focus on critical areas like: - specialized support experience (disputes resolution, escalations & complaints, tax filing, community & social operations, consumer ops)- financial crimes compliance (KYC, AML, EDD - PEP & Sanctions)- leins, levy, grievances, TRO & pre-litigations- marketing ops- GTM/Sales dev Ops- people ops- payment & reconciliation ops- data migration- support as a service offering- collections, renewalsStrengthening Stripe's India site as the India Lead, by bringing together a variety of functions including Engineering, Operations, Finance, Partnerships, People, Legal & others and building the fastest growing Stripe office globallyAlso building the APAC region out as Stripe APAC Lead bringing together multiple teams/offices across the region and setting up a vibrant Stripe presence in the region.Director on the Boards of Stripe India Pvt Ltd & Stripe Technology (India) Pvt Ltd.

South San Francisco, California, Us

Building out a world class payments operations delivery center in India to further our mission to increase the GDP of the internet. Our delivery center, a first one for Stripe, focuses on the following business functions: - merchant experience (user support, disputes resolution, escalations & complaints, community & social operations)- risk operations, fraud prevention- financial crimes compliance (KYC, AML, EDD - PEP & Sanctions)- leins, levy, grievances, tro & pre-litigations- credit underwriting- financial & accounting ops - marketing ops- GTM/Sales dev Ops- people ops- payment & reconciliation ops- data migrationAlso strengthening Stripe's India site as the India Lead, by bringing together a variety of functions including Engineering, Operations, Partnerships, People, Legal & others.Director on the Boards of Stripe India Pvt Ltd & Stripe Technology (India) Pvt Ltd.

South San Francisco, California, Us

Building out infrastructure and foundation for creating a world class payments operations delivery center in India to further our mission to increase the GDP of the internet. Our delivery center, a first one for Stripe, focuses on the following business functions: - merchant experience (user support)- risk operations, fraud prevention- leins, levy, grievances- financial & accounting ops - data migration

Author of "Masala History By Siva, Volume-1"(ISBN 978-1684877003)Grab your copy from Amazon - https://www.amazon.in/Masala-History-Siva-teach-School/dp/1684877008/Flipkart - https://www.flipkart.com/masala-history-siva-volume-1/p/itm28e579bb35418Historyteller at www.masalahistorybysiva.in Blogs, podcast and quizzes Histories at : fb.me/masalahistorybysivaInstagram: instagram.com/masalahistoryPlatforms supported; linktr.ee/masalahistory

Mountain View, Ca, Us

(Program Management, Product Management, Operations Management) - Lead programs focused on Infrastructure Fulfillment, Optimization & Efficiency- APAC Site Lead for Google Cloud Programs

Mountain View, Ca, Us

Business Strategy, Product Management, Operations Management) - Managed multiple user facing products & tier-1 critical products aftermarket experience - Google Pay , Travel (Google Transit), Marketplaces (Google Shopping, GMB), Accessibility care, Research & Machine Intelligence, Google Health, Google Identity- Manage, onboard & support Google products & platforms for merchants across the globe. Focus on serving next billion users who come online. Offer world class customer experience at scale and build out the offline ecosystem.- Managing a 6000+ team spread across multiple countries (25+ sites) in Asia, Europe, LATAM and NA- Scale an Ops team from scratch and grow it globally with diverse capabilities and enablement support systems- Sponsor and champion of multiple Diversity and Inclusion programs- Member of India Diversity Council

Mountain View, Ca, Us

(Operations Management, Product management, Program management) - Heading Google's SMB experience for APAC

Head - Community, Trust & Safety Operations (Product Management, Operations Management, Business Strategy) - Leader of Facebook India office; Scale teams & build out the site fully- Responsible for safety of Facebook & Instagram content for NA, Aus/NZ & South Asia user community- Own multiple Ops enablers and Specialized processes- Own Universal Feedback (CSAT)- Key member of India Product XFN community.- Closely advise & work with South Asia Public policy team on policies that affect India - Responsible for multi-million $ global OpEx - Represent company in external events regularly; Interface with Govt., Tax and Business leaders- Convener of India Leadership Team

Seattle, Wa, Us

(Product Operations Management, Product Marketing, Software development, Business Strategy)- Single threaded Leader of Global Address Management & GeoSpace Operations- Single threaded Leader of Customer Delivery Experience, last mile experience, personal preferences, defect prevention- Global Leader of Pickup Points Platform- Leader for Transportation performance for Amazon.in - Single threaded Leader of Transportation Finance Systems- Single threaded Leader of Transportation Business Intelligence- Leader of Transportation Fulfilment Services- “Bar Raiser Core Leader” in Amazon (one of the 3 in India & one of the 40 across the company) – responsible to keep the hiring bar high in Amazon and get the right fungible and successful talent to the organization- Setup University Relations for Amazon India

Seattle, Wa, Us

(Product Marketing, Operations Management, Business Strategy, Pricing & Marketing, Software Development)- Leader of Amazon's Reverse Logistics businesses: Vendor Returns, Customer Returns - Leader of Open box & refurbished business: www.warehousedeals.com

Sunnyvale, Ca, Us

(Product Marketing Management) Yahoo! India Search focused on identifying growth strategies for Yahoo Search in India

Washington, Dc, Us

(Software Development, Product Management, Operations Management)Informations Solutions Group, The World BankInternational Monetary Fund (IMF)

Pune, Maharashtra, In

Financial Services Divisions - Satyam Enterprise SolutionsVBU - Banking & Financial ServicesVBU - Public ServicesClientele: World Bank, MasterCard, Credit Suisse (First Boston), Barclays Bank, Small Industries Development Bank of India (SIDBI), Payquik.Com, Louis Dreyfus Shipping

Mba, Marketing & Finance

B.Tech, Computer Science & Engineering

Maths, Phyics, Chemistry & Comp Sci

Master'S Degree

Master Of Arts, History

Graduate Certificate, Public Policy, Technology & Policy