tldr +Seasoned Tech, Ops, Programs, Product & People Leader with expertise on Customer Exp, Operations Mgmt, People Dev, Product Mgmt, Software Eng, Innovation. Built world class delivery centers by scaled global teams from zero to hundreds.+ Director+ level exec in several top tech firms like Google, Amazon, Facebook (Meta) etc. + Board Director+ Advising startups on product strategy & growth, building an organization and culture. + Part-time historyteller.Summary>>- Successfully built multiple world class delivery organisations scaling teams from scratch. - Assembled teams of great Product Managers, Program Managers, Ops Managers, Business analysts, Engineers & designers to come together in delivering exciting projects of high customer impact- Expertise in customer service/experience, product management for multiple sectors including Fintech & payments, Financial Crimes, Retail & e-Commerce, Supply-chain & logistics, Maps, SMB Sales, Internet safety, knowledge industry, financial services, e-governance- Global Outsourcing management; Managed 30+ global sites, 30+ global vendor partners and 10K+ agents - Sponsored several global programs focused on people development, coaching.& mentoring and diversity & inclusion.Skills: Large scale Tech and Operations, Product Management, Customer Experience, Social, Retail Management, Logistics & Transportation, Global fulfillment, Outsourcing, Operations Management, Internet Safety, Fintech & Payments operations, SMB growth, Kaizen/Six-Sigma and Change management, Reverse Logistics, Product Pricing, International Marketing, Global Strategic Management, Marketing Services, Internet Marketing, eGovernanceAmateur historian, Historyteller, Maps enthusiast. Follow my work at a platform of your choice from www.masalahistorybysiva.in