Staci Chen Email & Phone Number

• Coordinated with multiple 3PL warehouses to fulfil hundreds of orders each month for Amazon• Managed shipments with a 99% on-time delivery of raw materials and finished goods• Negotiated with carriers for competitive rates and continually review contracts quarterly and yearly• Reviewed 3PL warehouses inventory and replenish stock for all platforms such as Amazon, Shopify and Walmart• Created and implemented new shipping process to streamline Amazon urgent orders (preventing out of stock)• Assisted with updating a range of reports for inventory, forecasting and ordering• Reconciled with Amazon on quantity discrepancies• Prepared and supplied BOLs and custom documents for all international shipments• Assisted with the setup of ERP system (Netsuite) and updated the system daily• Provided support to Amazon Coordinators and Demand Planners whenever needed• Sourced and on-boarded several 3PL warehouses who are now vital partners to the company

• Coordinated with shipping lines, trucking companies and clearing agents on cargo tracking and status• Planned ahead with the process plant and provided shipping instructions to ensure movement and storage of goods• Monitored cargo shipments along the supply chain, including inland, rail and ocean to the destination country to achieve delivery of cargo with 99% of shipments fulfilled on-time• Promptly addressed customer issues, concerns and complaints• Responsible for accurate inventory reports with several commodities• Disputed any discrepancy arising from invoices such as detention and demurrage • Generated weekly reports and monthly projection summaries to manage supply ensuring there is sufficient product to fulfil all contracts

• Processed at least 30 shipments daily with multiple customers in a timely manner• Tracked shipments from pickup to delivery to ensure scheduled delivery to minimize customer’s downtime• Coordinated with different departments within the company to facilitate shipments• Responded to customer complaints or inquires with an unwavering commitment to customer service • Resolved complex issues and won customer loyalty which resulted in 93% customer retention rate• Developed a strong rapport with customers’ shippers that led to two new accounts• Promptly communicated all emergencies, delays due to weather and carrier schedule changes to customers • Negotiated market competitive rates with carriers to maximize order profitability• Provided quotes for customers on various shipments within or out of the country• Provided backup support to other departments when needed