• Managed and implemented several innovative training projects for the needs of the business by collaborating with partners and stakeholders resulting in significant business results for the company.• Designed and implemented leadership development initiatives for both internal teams and partner leaders, resulting in measurable improvements in leadership capabilities and overall organizational effectiveness.• Transformed the New Hire training curriculum from a traditional instructor-led format to a dynamic blended learning model, resulting in a 20% reduction in onboarding time.• Developed and implemented an AI-driven robotic automation solution to streamline customer service efficiently leading to a significant reduction in service handle times.• Successfully led several technical projects on internal system enhancements, leading to enhanced employee knowledge and skills, resulting in improved customer satisfaction.• Facilitated several train-the-trainer sessions with trainers and stakeholders to ensure that the training material is delivered to the participants in an engaging manner, enhancing their learning experiences.• Authored a learning pathway for new Instructional Designers, empowering them to effectively apply Design Thinking principles to their projects. The outcome was more impactful learning experiences for learners.• Created learning materials using tools, such as Articulate Storyline 360, Camtasia, Vyond, Learning albums, Skyllful, Adobe Captivate, and other Adobe products, as well as videos.• Implemented training program measurements to calculate return on investment (ROI) for training projects and to ensure alignment with industry standards.

• Designed and developed training programs using adult learning principles to support the company’s Managed and Technology Services business.• Partnered with subject matter experts, training delivery team and functional business partners through job shadowing to understand job functions and business processes to develop learning content.• Managed the training design projects for new product roll outs, including hardware, software, services and solutions.• Developed self-paced e-learning, instructor led courses and student focused activities using Captivate, Storyline, Camtasia, Videos, Mobile Solutions, Social Learning, Telepresence, etc.• Conducted instructor-led and virtual “Train the Trainer” sessions.• Performed analysis to ensure training solutions meet the highest standards and recommended appropriate action, including benchmarking, evaluating prior learner performance and feedback.

• Developed and facilitated comprehensive training programs on accounting, CRM, and SAP products for new hires and advanced-level employees, resulting in increased proficiency and performance.• Managed training projects and curriculum development for SaaS accounting software products, leading to streamlined training processes and improved learning outcomes.• Provided SAP training to end users for internal CRM tools, improving their efficiency and accuracy in using the tools.• Assessed business training needs through methods such as needs analysis and performance gap analysis, aligning training programs with organizational goals.• Conducted global training and coaching activities for locations in India, the Philippines, and Canada, enhancing the skills and capabilities of the international workforce.