Stefan Ng Email & Phone Number

- Day to day relationship management with key accounts in telco and media across Australia, South Africa, UK, Bahrain- Design and implementation of processes and documentation to improve cross-functional team briefing- Prioritisation and project management of product implementation - Building of BI & reporting dashboards in Google Looker to provide.

- Liaise and consult with key business stakeholders to understand marketing objectives and translating the business requirements into a technical data brief to support the overall campaign development process - Liaise and consult with key business stakeholders to understand and develop effective and efficient methods of implementation and execution for new.

• Consult on customer journeys, campaign ideas and execution with clients to drive maximum impact to their business goals based upon their current data and objectives
• Develop database marketing campaigns using IBM Campaign/UNICA based on campaign briefs that were developed alongside clients
• Assisted in the implementation of Salesforce Pardot for one of Australia's largest Telco's by developing customer journeys and marketing collateral to drive customer nurturing
• Supported a new product implementation for a client through the monitoring of campaign scheduling and assisting in technical support roles

• Work closely with Sales and Product team to help drive the direction of in-house marketing automation tools to meet market needs
• Work closely with Head of Sales and Head of Product to redevelop and template sales collateral and re-imagine the sales approach to increase effectiveness and efficiency of the sales process
• Work closely with Sales team to create and deliver RFP/proposals, sales presentations and product demos to some of the largest brands around APAC region
• Assisted in the management and creation of product user stories, product demos and product packs
• Developed product prototypes using Axure that was used by both Product development team as well as Sales teams
• Develop collateral to educate internal staff on product developments to drive greater awareness across the business

Sydney, Australia

• Managed the accounts of 2 of Australia's largest retailers driving revenue to exceed the forecasted amounts for 2 consecutive quarters
• Managed campaign operations from briefing to execution to ensure marketing campaigns are delivered within provided timelines and are delivered at the highest quality possible
• Managed resource allocation and priorities of campaign teams to ensure the delivery of 60 campaigns within a 2 month window
• Liaised between client and internal campaign teams to ensure client requirements and expectations are understood and met to deliver the highest quality outcome
• Worked with client and strategy teams to assist in the development of new campaign ideas to drive client success and revenue
• Managed account pipeline, opportunities and forecasting of work on key accounts

• Audit, plan, execute and review client digital marketing strategy to improve B2B and B2C marketing channel messaging across a range of solution strategies
• Create a content strategy and write blog posts to re-educate the market and increase brand awareness for client’s brand and offerings
• Design and create individual email campaigns through Marketo to drive website traffic and lead generation across a multitude of brand offerings
• Drive the planning and execution of new customer engagement and acquisition methods and channels to improve the overall customer experience and brand value adds
• Help to drive the creation and implementation of processes to improve the inter-departmental collaboration in-house to improve and streamline the overall business efficiency and effectiveness
• Analyse performance of marketing campaigns through Google Analytics to inform future marketing campaign decisions

Bachelor Of Commerce/Arts, Marketing / Chinese Studies (Minor: Korean Studies)

Education record

Activities and Societies: Soccer, Touch Football, Tennis, Athletics, Cross Country