Stephan Gross Email & Phone Number

Milwaukee, Wisconsin, United States

Partner with clients to solve their strategic needs by selling solutions for debit, credit, loyalty and ATM. Accomplished by discussing goals, reviewing product roadmaps, perform debit analysis/portfolio performance including interchange review. Address some daily issues as needed.

Milwaukee, Wisconsin, United States

Partnering with migration and conversion teams to identify manual processes and procedures that have automation potential. Once the opportunities are identified, consult with product and technical teams to discuss requirements and understand time and money saved by utilizing an automated solution. Monitor status for the implementation of the automated solution to ensure the plan and timelines are being adhered to.

Milwaukee, Wisconsin, United States

Orchestrated day-to-day product support for debit, network, and settlement support teams, while engaging productively with product sales consultants to present support structure to potential clients. Proffered direction to management team on opportunities for automating daily tasks. Fostered professional relationships with clients by proactively contributing to quarterly business reviews and communicating updates on support environment. Partnered with internal teams/management for ensuring successful and on-time launch of leading-edge ticket and phone systems. Ensured proper training of support personnel for latest debit products/services by liaising with internal teams. ● Drove automation of day-to-day items for improving efficiency and client satisfaction. ● Coached and guided staff to secure leadership positions by transforming mindset of attaining assigned objectives and goals with little to zero supervision. ● Led team to effectively leverage internal tools for seamless management of workload. ● Enhanced overall efficiency of team members and team leaders through one-on-one meetings to guide pathway towards professional development.

Focused on partnership with clients to identify goals and create solutions through cross selling opportunities. Fortified client relationships by actively participating in onsite client visits. Conducted in-depth debit analysis for clients to uncover opportunity for debit card program improvements. Collaborated with EFT product support to analyze and resolve client issues, while serving as an escalation point. Oversaw scheduled client contacts to remediate issues and cultivate long-term relations. Engaged with Product Managers and Strategic Account Managers on EFT product meetings and contract renewals. Key contributor in driving successful launch / mass enablement of FIS products. Assisted in steering client projects to completion by partnering with internal project/implementation teams. ● Achieved FIS Customer’s Strategic objectives by identifying and meeting client’s goals and requirements through cross-selling FIS products and services. ● Established and strengthened client partnerships, that enabled utilization of three clients and references. ● Cross sold latest debit card products, such as chip cards and "the pays" (Google/Apple): served as Subject Matter Expert for Chip Card and "the pays".

- Focus on customer / product driven project managemento Scope development o Documented requirements o Design system enhancementso Create functional specification/test planso Provide internal & client training - Collaboration on major debit card products such as: Virtual Card, Contactless Debit, Consumer Alerts. - Engaged with Visa/Mastercard Fall and Spring enhancement product installs. - Mentored new business analysts - Performed product demos at client conferences

- Assisted customers with daily inquiries:o Debit/Prepaid Debit transactionso Reportso ATM’s (transactions/balancing/maintenance)o Daily balancing - Solved client issues utilizing system functionality / features (Cardbase and switch application) - Liaison between EFT Development Business Analyst Manager and EFT Support o Reviewed Functional Specs and provide feedbacko Acted as subject matter expert for any questions from team memberso Strengthened relationships - Collaborated with EFT Client Relationship Managers regarding specific customer inquiries - Prepared change request for clients; initiated projects and provide follow up as needed