Stephan Teske, Mba Email & Phone Number

Brromfield, Co

LogRhythm Customer Sales Engineer until Merger with Exabeam in July 2024

Colorado, United States

- Developed a streamlined onboarding process for implementation of the LogRhythm SIEM for On-Prem, Cloud, and Multi-Tennant platforms.

Boulder, Colorado, United States

Boulder, Colorado, United States

Boulder, Colorado

Broomfield, Colorado

- Streamlined the Onboarding Process for the ZOLL Billing SaaS Product.- Defined project deliverables, set schedules, and resolve business and technical issues.- Maintaining existing and develop future customer facing resources to drive adoption.- Conducted End-User training for SaaS based products to EMS Companies- Analyzed, updated, and improved internal/external knowledge base guides and technical- Solved recurring issues, documenting and promoting best current practices

Broomfield, Colorado

- Developed processes to improve time and resources for support- Identified ways to improve quality and performance to drive quicker resolutions.- Designed a CMS 1500 web based tool to cut time researching CMS Rules for Forms- Coached team members to succeed in lowering call time and first call resolutions. - Contributed to the expansion of our Knowledge Base

Greater Denver Area

• Resolved customer complaints and concerns with strong verbal and negotiation skills.• Displayed courtesy and strong interpersonal skills with all customer interactions.• Maintained composure and patience in face of difficult customer.• Consistently exceeded expectations for metrics including sales. • Deliver professional technical support solutions to customers; troubleshoot digital voice, cable, and internet challenges for clients on a one-to-one basis. Repair problems in a timely manner. • Apply an in-depth knowledge of company products and technical expertise to educate/inform clients about service operations. Enhance customer service support experience. • Key member of a technical support team collaborating to meet daily, weekly, and monthly goals. • Proficient in Einstein, ACSR, and XPM integration and management programs.• Promoted to CE 2 and placed on the Supervisor Escalation (CDS) team within 6 months.

Boulder, Colorado

• Provided professional technical support, guidance, and direction to business customers in a dedicated 24/7 Customer Care call-center environment for Quick and Full Service Restaurants with a broad-range products for payment, ticketing, order flow, and financial preparation.• Processed 40+ calls daily from quick service restaurants such as McDonalds, Burger King, Taco Bell, to full service restaurants such as Buffalo Wild Wings. • Relied on superior knowledge in 9 separate windows based point of sale systems to give excellent customer and technical support. • As a shift-leader professionally diffused difficult customer situations with tact; conducted follow-up to ensure positive outcomes for clients. • Maintained proficiency in remote access programs such as GoToAssist and TeamViewer• Provided accurate and effective technical support for LAN systems, SQL databases, camera surveillance systems, windows firewalls, and POS software.

Las Vegas, Nevada Area

• Sales Market Area Rep. for New Mexico, Hawaii, Oregon and Southern California.• I was responsible for maintaining a sales quota on monthly , quarterly and yearly basis. • I was responsible for developing a sales process for SaaS based product in the automotive repair industry .• Responsibilities included not only cold calls but maintaining excellent rapport with current clients to develop quality working relationships and to build warm leads through referrals. • Consistently exceeded sales quotas each month. • Was awarded the Rookie Sales record for exceeding my quota by 900%.

Boulder, Colorado

• My duties included management of teams of 10+ people.• Developed Marketing Strategies to increase sales for Automotive Repair Facility• Established Loss Prevention Protocols to ensure minimal losses were incurred.

Mba, Masters Of Business Administration

Bsbm, Business Administration Management