Stephan Teske, Mba Email & Phone Number

Brromfield, CO

LogRhythm Customer Sales Engineer until Merger with Exabeam in July 2024

Colorado, United States

- Developed a streamlined onboarding process for implementation of the LogRhythm SIEM for On-Prem, Cloud, and Multi-Tennant platforms.

Boulder, Colorado, United States

Boulder, Colorado, United States

Boulder, Colorado

Broomfield, Colorado

- Streamlined the Onboarding Process for the ZOLL Billing SaaS Product.- Defined project deliverables, set schedules, and resolve business and technical issues.- Maintaining existing and develop future customer facing resources to drive adoption.- Conducted End-User training for SaaS based products to EMS Companies- Analyzed, updated, and improved.

Broomfield, Colorado

- Developed processes to improve time and resources for support- Identified ways to improve quality and performance to drive quicker resolutions.- Designed a CMS 1500 web based tool to cut time researching CMS Rules for Forms- Coached team members to succeed in lowering call time and first call resolutions. - Contributed to the expansion of our Knowledge.

Greater Denver Area

• Resolved customer complaints and concerns with strong verbal and negotiation skills.
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Maintained composure and patience in face of difficult customer.
• Consistently exceeded expectations for metrics including sales.
• Deliver professional technical support solutions to customers; troubleshoot digital voice, cable, and internet challenges for clients on a one-to-one basis. Repair problems in a timely manner.
• Apply an in-depth knowledge of company products and technical expertise to educate/inform clients about service operations. Enhance customer service support experience.

Boulder, Colorado

• Provided professional technical support, guidance, and direction to business customers in a dedicated 24/7 Customer Care call-center environment for Quick and Full Service Restaurants with a broad-range products for.
• Processed 40+ calls daily from quick service restaurants such as McDonalds, Burger King, Taco Bell, to full service restaurants such as Buffalo Wild Wings.
• Relied on superior knowledge in 9 separate windows based point of sale systems to give excellent customer and technical support.
• As a shift-leader professionally diffused difficult customer situations with tact; conducted follow-up to ensure positive outcomes for clients.
• Maintained proficiency in remote access programs such as GoToAssist and TeamViewer
• Provided accurate and effective technical support for LAN systems, SQL databases, camera surveillance systems, windows firewalls, and POS software.

Las Vegas, Nevada Area

• Sales Market Area Rep. for New Mexico, Hawaii, Oregon and Southern California.
• I was responsible for maintaining a sales quota on monthly, quarterly and yearly basis.
• I was responsible for developing a sales process for SaaS based product in the automotive repair industry.
• Responsibilities included not only cold calls but maintaining excellent rapport with current clients to develop quality working relationships and to build warm leads through referrals.
• Consistently exceeded sales quotas each month.
• Was awarded the Rookie Sales record for exceeding my quota by 900%.

Boulder, Colorado

• My duties included management of teams of 10+ people.
• Developed Marketing Strategies to increase sales for Automotive Repair Facility
• Established Loss Prevention Protocols to ensure minimal losses were incurred.

Mba, Masters Of Business Administration

Bsbm, Business Administration Management