Stephanie Olson Email & Phone Number

Acted as a trusted advisor to C-suite customers, maximizing value delivery through deep understanding of client business, industry, and critical priorities.Evaluated and analyzed key territory metrics to inform prioritization and stakeholder management, identifying renewal risk and providing actionable insights for mitigation.Collaborated with account executives to create success plans aligned with business strategies, contributing to account growth.Proactively engaged clients with post-sales activities focused on relationship-building and product knowledge to drive early and sustained product adoption, renewal, and account growth.Developed and delivered tailored solutions and best practices in HR technology and talent acquisition, leveraging deep content knowledge to address customer needs and enhance recruiting processes, contributing to improved talent acquisition and management outcomes.Consistently met or exceeded target KPIs for retention, engagement, and value captured on a $5mil book of business; recognized as a top performer.

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Bend, Oregon, United States

Conducted discovery sessions with customers to document software implementation requirements and identify system gaps.Configured software based on discovery sessions, performed data uploads, and tested systems based on customer business processes.Created training agendas and conducted trainings and system functionality workshops.Managed the implementation process from discovery sessions through to go-live, ensuring successful transitions for 5 SaaS programs.Configured the entire enterprise suite of products, ensuring seamless integration and user adoption.Generated comprehensive system modification specifications and test cases, working closely with development teams.Provided ongoing support as a trusted advisor to team members, customers, and other departments as required.

Bend, Oregon, United States

Conducted in-depth diagnosis, technical testing, troubleshooting, and resolution of software issues.Coordinated and performed tests for modified and new systems, ensuring seamless deployment.Collaborated with cross-functional teams to integrate software solutions supporting operational and customer-facing systems.

Bend, Oregon Area

Managed department transition to new software, ensuring smooth integration and user adoption.Prepared and analyzed sales and payroll reports.Worked multilaterally with different departments to achieve product success and resolve customer issues.

Bend, Oregon Area

Ensured all operations were carried on in an appropriate, cost-effective wayImproved operational management systems, processes and best practicesFormulated strategic and operational objectivesFound ways to increase quality of customer serviceConducted sales through an understanding of customer needsNegotiated and evaluated vendor contracts Designed and distributed promotional materialProvided guidance and direction to staff in the areas of guest satisfaction, team/associate development.

Uganda

Designed and developed data collection and program evaluation tools to measure effectiveness.Conducted analysis on program process and outcome data through community visits and interviews.Used program analysis to provide suggestions for program improvements.Collaborated with stakeholders to facilitate the process of program design, implementation, and revision.

Yaounde, Cameroon

Designed and developed data collection and program evaluation toolsConducted analysis on program process and outcome dataConsulted appropriate stakeholders to facilitate process of program design, implementation and revisionIdentified program improvement working closely with program participantsDrafted written reports and presentations related to the evaluation process and findingsConducted reviews of program-related documents, data files, published information and official reports. Translated documents from French to English

France

Managed and guided all aspects of international luxury cycling vacationsPlanned logistics of the trip that adapted to individual guest’s needs, abilities and diverse backgroundsResearched and prepared all tour contentEstablished internal and external relationships with clients and hotel and restaurant vendorsManaged accounting budgets and met deadlinesImproved and created trip itineraries Created photo and video compilations for guests and contributed content to media portfolioEffective communicator and public speaker able to convey both educational and pertinent informationManaged complex group dynamicsStrong time and information management skills allowed for smooth logistical operationsEnsured safety protocolsCurrently leading occasional tours from year to year.

Master'S Degree, French Studies; International Development

Professional French Masters Program with a concentration in International Development

Business Analytics Certificate

Certificate Of Intermediate Arabic, Arabic

Intensive Arabic Program in Rabat, Morocco

Bachelor Of Arts (B.A.), French And Business

Activities and Societies: Member of French Honor Society, Phi Delta Phi French major with minor in Business

Intro To Improv