Stephanie Buttrick, Mba, Pmp Email & Phone Number

Tuftonboro, Nh, Us

Tuftonboro, Nh, Us

New Hampshire, United States

Division Of Plant & Property

Direct and implement all division-level administrative operations involving budgeting, personnel management, facility space leasing oversight, contracts, and financial reporting for the division’s senior managers. Oversee the development of division-level strategic plan metrics. Administer business-related, and strategic planning activities and programs to ensure that programs, policy, financial, and personnel activities are administered in compliance with applicable state laws. Organize and coordinate the implementation of biennial operating and capital budgets, including all supporting schedules. Monitor adherence to the budgets by the Bureaus in the Division of Plant and Property Management. Develop and maintain division-level expense center management reporting for monthly, quarterly, and annual fiscal year periods related to budgeted vs. actual expenditures, staff rosters, deferred maintenance, capital projects, and other management reporting as identified/required.

Pembroke, Nh

NH based project and business solutions company that delivered extensive experience in business process improvement and project management. Offering a range of services that provide business owners an evaluation of current processes and systems along with recommendations for appropriate technical solutions where needed and project management to ensure effective deployment.Focus areas include: > Strategic Planning & Evaluation> Workflow Review> Dashboard Analytics> Business Process Improvement> Product & Data Integration> Implementation Management

New Hampshire

Established new relationships with companies and organizations through networking, field marketing social media and referrals. Met with business owners, identified their needs, discussed solutions, scheduled employee education meetings and enrolled employees. Utilized and maintained CRM and associated systems to track lead development and activity. Connected with existing policyholders to provide service and support. Maintained an understanding of insurance trends and how those trends affected employers.

Concord, New Hampshire

Developed and executed strategies and methodologies for analyzing, evaluating and planning of budgets in excess of five million dollars and ensured operation within the pre established cost controls for student loan lending, servicing and default claim processing. Provided strategic leadership, management and vision necessary to ensure that the organizations have proper operational controls, administrative and reporting procedures and people/systems in place to ensure operating efficiency.Managed overall staffing operations of project management team including ensuring adequate staffing levels with properly trained professionals and workflow responsibility and accountability. Oversaw the direct management decisions regarding employment, performance and promotions, salary with recommendations, transfer and termination for direct reports. Provided leadership, career development, and mentoring for the team. Demonstrated strong analytical and problem-solving skills and confident decision-making, needed for formulation of sound recommendations, and timely issue resolution.Responsible for the measurement and effectiveness of all processes internal and external. Provided timely, accurate and complete reporting on the operating condition of the company.Evaluated and worked with Executive Management to prioritize and direct major projects affecting the organizations.Estimated annual equipment, capital, and information technology budgets and managed expenditures within budgets.Oversaw and established internal controls to monitor revenue, expenditures, and facility usage. Prepared materials for trustee meetings and delivered quarterly presentations on the operating condition of the company to the four boards of directors.Served as Contracting Officer for Federal Contracts, ensuring all contract obligations were submitted and processed in accordance with deadlines provided.Held a 6C High Risk Public Trust Federal Security Clearance.

Led program and project planning of software and operational projects across the enterprise in both agile and waterfall project management environments.Worked closely with internal and external stakeholders to establish and maintain effective relationships, translate product vision into deliverable solutions, resolve issues and facilitate change.Managed multiple IT and/or operational projects to achieve corporate objectives. Such projects involved the delivery of new systems as well as the enhancement/maintenance of existing systems to meet ongoing needs. Facilitated the definition of project scope and goals, allocation of resources and prioritization of projects and product backlog.Directed multiple cross functional projects teams, day to day program development and implementation in compliance with standard processes while continuously evaluating current project methodologies for areas of improvement. Demonstrated critical thinking skills and leadership needed to complete projects in support the goals of the organization.Accountable for successful team collaboration and project delivery.Served as primary communication point for the U.S. government, vendors, external customers, cross-functional product line owners, other business units, IT and helpdesk on status of projects, timelines, issues and resolutions. Monitored productivity and quality to ensure SLA’s were met, problems were resolved expeditiously, enhancements were completed and process and technical improvements identified and implemented to improve overall operational efficiency.Led the development efforts for technical solutions and operational integration of new external clients.Proactively managed changes to project scope, timelines and deliverables.Responsible for the measurement and effectiveness of all processes internal and external. Evaluated, prioritized and directed major projects affecting the organizations.Monitored operating plans and ensured efficient resource allocation.

Led all activities from conception, through planning, execution and close of project plans that aligned with corporate objectives; with focus on scope and schedule management to ensure timely delivery.Served as a member of the project steering committee to provide expertise in defining business needs, evaluating and selecting appropriate solutions, and implementation of new technologies in a cost-effective manner.Oversaw the transformation of product vision into designs for shared and reusable services, aligning business owners and product stakeholders to ensure solutions met expectations.Managed overall staffing operations of project management team including ensuring adequate staffing levels with properly trained professionals and workflow responsibility and accountability. Oversaw the direct management decisions regarding employment, performance and promotions, salary with recommendations, transfer and termination for direct reports. Provided leadership, career development, and mentoring for the team. Cultivated effective relationships with the U.S. government and vendors in order to communicate and accomplish the full scope of solutions and services to meet goals and achieve business plan objectives with focus on negotiation, facilitation and consensus buildingMaintained current knowledge of contractual requirements of federal contracts and facilitated discussions to align obligations and resources to meet those requirements in collaboration with Executive Management.Directed leadership of Borrower & Loan Services. Responsible for high-level oversight and operation of the departments.

Demonstrated excellent people management skills through effective hiring and supervision of over 60 staff in the servicing Federal and Private Alternative student loans in accordance with regulatory compliance and standards while maximizing productivity.Maintained ongoing awareness of organizational policies and procedures, in conjunction with industry operational guidelines and regulatory requirements.Assumed a lead role in researching, compiling information and providing oversight to all servicing system project deliverables, including business process and system support documentation, testing, and problem resolution.Prepared annual budget and monitor it for variance and compliance towards achieving financial initiatives.Monitored workflow to guarantee that contracted services and performance metrics were observed, and quality was promoted in a consistent manner.

Acted as project manager for proprietary software system, responsible for the re-write and subsequent oversight of all guarantor system projects, including prioritization of upgrades, software enhancements, and problem resolution. Worked hand-in-hand with internal departments in identifying and developing system changes in order to enhance department efficiencies and productivities. Served as primary contributor to business requirements definition, functional specifications, and use case development for the project. Significantly contributed in the successful completion of additional projects, and played vital role in naming product line owner while guaranteeing system upgrade and enhancement, approval of completed test plans, as well as coordination and scheduling of software releases.Took full charge in managing information services team, which comprised of 8 personnel and 12 claims and collection people; oversaw staff management, needs projection, hiring, training and evaluation, as well as compliance. Played pivotal role in preparing the operating budgets while ensuring departmental adherence.Ensured accuracy and correctness of all claims payments and report as well as the collection activity to government agencies; prepared departmental finance performance reports.

Effectively supervised staff in conducting thorough reviews of Federal student loan claims and subsequent collection of transferred claims.Spearheaded collections activities, which resulted in attainment of various recommendations and commendations from other agencies, and carried out major participation in achieving 10% increase in default prevention within two years of tenure.Significantly developed an electronic manual of policies and procedures for all activities.

Responsible for the forecasting and preparation of capital and operating budgets towards achieving financial initiatives. Designed and implemented a database system to record and monitor customer and staff data and preferences. Traveled abroad to conduct interviews and hire international staff for seasonal operations. Coordinated international transportation logistics for customers and staff. Prepared periodic financial statements and worked in conjunction with outside firms for annual audit review.

Supervised efficient submission of claims, application of payments and collection of Medicaid receipts. Responsible for establishing and maintaining cooperative relationships with participating insurance companies. Designated point person for computer system conversion issues and employee training.

Master Of Business Administration, Business Administration And Management, General

Activities and Societies: Delta Mu Delta

Bachelor Of Science, Business Administration; Information Technology Minor

Activities and Societies: Delta Mu Delta-National Honor Society in Business Administration

Education record