Provided technical support to faculty, staff, and students at Georgia Southern University, assisting with the use of classroom technology and learning equipment. Responded to tickets for audio-visual equipment setup at events, presentations, and other academic activities. Demonstrated exceptional customer service skills, receiving consistent positive feedback from users for professionalism and effectiveness in troubleshooting.

Created new labels and documented damaged packages, addressed SWAK (Shipments With Address Keying) packages resulting from system errors or labeling issues, and managed bulk orders for proper assignment to trailers. Contributed to maintaining high standards of quality through proactive management and attention to detail.

Received emergency and non-emergency calls from clientele in need of roadside dispatch services, tracked driver logs, maintained clientele records, and dispatched roadside services like jumpstarts, winches, towing, and many more.