Stephanie Stephens Email & Phone Number

* Assess projects under construction that are at the highest risk of failing to reach completion and determine the strategy for ongoing management of these projects to reduce the likelihood of failure.* Diligently manage a portfolio of at-risk construction projects and perform site visits as needed.* Coordinate regular calls with the project team (borrower, general contractor, subcontractors, third parties, etc.) to ensure construction is progressing in accordance with the project management strategy.* Elevates problematic situations to Construction and Credit Administration leadership as needed.* Supports Construction leader in the planning and execution of new strategic risk management initiatives, including the development of policies and procedures for managing at-risk construction projects* Assists with vetting third parties utilized during the construction management process.* Monitor and report on industry trends and economic changes to assist Credit Administration with portfolio risk management.* Serve as borrowers' point of contact throughout the loan's disbursement period.* Monitor and clear documentation exceptions related to specific loans; including follow-up for insurance policies, final as complete appraisal certification, title insurance exceptions, etc.* Apply expertise and independent judgment to recommend necessary modifications to the loan budget and structure with Lending and Credit’s final approval. Work with internal and external parties as required to facilitate documentation. * Create Watchlist records for managed projects and provide quarterly updates to Credit Administration.* Apply expertise, acquired through experience in the industry, by facilitating construction-specific trainings for Construction, Credit, Underwriting, and Lending* Acts as a construction consultant to members of the Construction team, particularly when assessing general contractors and in cases where a construction project is not progressing as planned.

Mesa, Az

Project Management* Worked closely with contractors, borrowers, and subcontractors in regard to constructiondocumentation; including, but not limited to, conducting welcome calls and all follow emails/calls inregard to questions surrounding the documentation required.* Reviewed construction draws as submitted by contractors; verified through document review andinspection that work is complete, and all risk management paperwork has been submitted.* Personally managed all projects associated with a completion commitment service; in some high risksituations, provided mediation-like services between all parties and their attorneys.* Conducted monthly (and in some cases, weekly) calls between all parties on at-risk projects; in somecases, conducted follow up calls with the lending team (to include Credit and Legal) to discuss concernsand next steps.* Reviewed and discussed with lender the Initial Project Review completed by an estimator to assist thelender in assessing the risk of the project prior to closing.* Maintained an active workload of projects that are considered higher risk, as well as manage theoverflow from team of project managers when the workload increases outside their capacity.Resource Management* Managed a team of project managers, estimators, accounting staff, and site inspectors around thecountry.* Onboarded new employees and train for their position.* Coached staff on business needs, goals, and objectives. Monitor progress of each employee as it relatesto these goals and objectives.* Conducted one-on-one meetings to discuss employees' performance, areas of strength, and areas forimprovement.Business Planning* Created a Business Plan for Lender Services division within the business.* Actively participated in the business planning for the larger company to include budget, short and longterm goals, and succession.* Researched industry trends and plan for any projected changes.

Phoenix, Arizona Area

Phoenix, Arizona Area

New Business Development• Identify potential clients and the decision makers within the client organization; Research and build relationships with new clients by organizing meeting and events between interested parties.• Plan approaches and pitches; develop material that speaks to the client’s needs, concerns, and objectives.• Handle objections by clarifying, presenting options, and working through differences to a positive conclusion.Client Retention• Reach out to current customers; verify that business relationship is healthy; enhance existing relationships.• Develop and arrange educational meetings to inform customers about technical aspects of services.Business Development Planning• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.• Present to and consult with senior level management on business trends with a view to developing new opportunities.• Use knowledge of the market and competitors, and identify and develop the company’s unique selling propositions and differentiators to plan and maintain growth goals.Research• Research and implement use of CRM system to track opportunities, projects, and current and potential customers.• Develop and maintain marketing, business development, and integrated communication plan.• Work with estimating and project coordinator to ensure that prequalifications are fulfilled.• Research and develop a thorough understanding of the company’s capabilities.• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

Buesing Corp.

Marketing Manager• Created annual marketing plan and marketing budget to include formal communications plan.• Develop creative advertising for over five publications; negotiate annual rates upon contract expiration.• Created email marketing campaign for aggregate and recycling services.• Performs photography services on all job sites to track project progress and to obtain marketing photos.• Track all advertising activity, results and measure ROI related to any expense; maintains internal portfolio and calendar of all artwork deadlines and ad run dates.• Attend monthly networking breakfast meetings and mixers; perform public relation functions.• Redesigned sales packets to promote all services provided by company.• Ensure online listings and directories are current and updated; renew memberships as needed.• Update company website or make note of necessary changes for website developer.• Coordinates meetings with publication representatives to maintain professional business relationships.• Understands online marketing strategies, including search engine optimization.• Coordinates aerial photographer to record progress of projects.Project Coordinator• Review insurance documentation; determine eligibility of subcontractors based on multiple factors.• Draft Master Agreements, Subcontracts, and Work Orders once eligibility has been met by subcontractors.• Receive reports from concrete plant and invoice customers daily; ensure correct pricing has been reported.• Maintain marketing database to guarantee all deadlines are met; create all print ads for company and entities using Adobe Photoshop; submit ads on time and within spec requirements.• Analyze and generate fuel reports based on estimates received from fuel vendors.• Assist estimating department in preparing bids for large projects; create field books, maintain spreadsheet with bid progress, and contact general contractors with bid information; research online databases for bid potentials.

Bachelor Of Business Administration (B.B.A.), Business Management

Master Of Business Administration (Mba), Business Administration And Management, General