Stephanie Baker Email & Phone Number

Deliver technical assistance to college, university, and system partners on strategies to connect eligible students with public benefits

Towson, Maryland, United States

• Advised 1400+ students annually in navigating resources to problem-solve a wide range of barriers to success
• Developed SOPs for initiatives to address a wide range of problems and offer solutions and resources
• Hired, onboarded, and supervised staff; oversaw daily operations of program

Towson, Maryland

• Advised 1400+ students annually in navigating resources to problem-solve a wide range of barriers to success
• Customized CRM software to collect data; trained ~20 staff in software to ensure consistent practices
• Developed and implemented marketing plan to students resulting in 50% increase in awarding of food insecurity funds

Baltimore, Maryland Area

• Coached ~450 students annually experiencing significant barriers to success, resulting in retaining an additional 50 students
• Developed processes for program operations to ensure consistency + quality in services for students
• Researched, customized, and implemented CRM software to ensure accurate data collection and effective communication with clients

Baltimore, Maryland, United States

• Reviewed applications to operate private career school programs for completeness and legal compliance
• Conducted regular site visits of schools to monitor for compliance with state regulations; provided detailed feedback on concerns and areas of violation; directed schools on remedying violations
• Noted areas for application and process improvement; developed a new form application for private career schools to reduce incidences of incorrect information entered and promote compliance with requirement

B.A., Women'S Studies, Lgbt Studies

Activities and Societies: Pride Alliance, Senate Student Affairs Committee

M.A., Higher Education And Student Affairs