Stephanie Brooks Email & Phone Number

Coppell, Texas, United States

•Administer and maintain end user accounts, permissions, and access rights.•Manage system backups and recovery.•Conduct technology specific training as required for IT and general staff.•Manage software ownership and licensing tracking.•Ensure all applications are performing efficiently on all workstations and servers.•Perform hands-on fixes at the desktop/server level, including installing and upgrading software, and configuring systems and applications.•Research, develop, and administrator all assigned application migrations and upgrades.•Manage servers, including application, database, and print servers and their associated operating systems and software.•Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.

•Administer and maintain end user accounts, permissions, and access rights.•Manage system backups and recovery.•Conduct technology specific training as required for IT and general staff.•Manage software ownership and licensing tracking.•Ensure all applications are performing efficiently on all workstations and servers.•Perform hands-on fixes at the desktop/server level, including installing and upgrading software, and configuring systems and applications.•Research, develop, and administrator all assigned application migrations and upgrades.•Manage servers, including application, database, and print servers and their associated operating systems and software.•Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.

Dallas-Fort Worth Metroplex

• Communicates and escalates incidents and requests beyond scope of ability to senior service resources. • Logs and tracks incidents and requests; reviews incident in ServiceNow ticketing system. • Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction. • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance. • Aid and train users on proper use of division and/or facility technology.• Mentor and train Division Technical Analysts. • Participates in facility-based IT project planning. • Effectively work with division and corporate IT&S personnel to ensure that division priorities an standards are achieved.• Implement and support the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, thin clients, A/V systems, printers, cabling, related software products.• Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance.

Dallas/Fort Worth Area

•Install and repair facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products.•Respond to and resolve inquiries and requests for assistance with division or facility computer systems. •Log and track problems with ServiceNow ticketing system. •Mentor, train and support entry-level technical analysts.•Performs facility-based moves, adds, and changes.•Aid and train users on division and facility technology.•Perform preventative maintenance.•Recommend process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.•Participate in meetings, committees and continuing education to improve individual, departmental and organizational performance.

Dallas/Fort Worth Area

•Install and repair facility and division IT&S equipment, including computers, printers, cabling, and related software products.•Respond to and resolve inquiries, and requests, for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users.•Analyze and provide hands-on support for simple to moderate inquiries. Determine appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.•Log and track problems with ServiceNow ticking system. •Perform facility-based moves, adds, and changes.•Maintained documentation for each incident or request, and escalates complex problems to the next level of support. •Aid and train users on division and facility technology.•Perform preventative maintenance.•Recommend process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.

Fort Worth, Texas

• Provide support for company applications, and third party applications, being used by employees on Androids, Apple, and Windows mobile devices.•Used Remedy ticketing system to create tickets for issues, track incidents and follow up on unresolved issues.•Troubleshoot Outlook issues, multifactorauthentication issues and token card, or token fob issues.•Managed device retirements, wipes and configurations via MobileIron Administration tool.•Troubleshooting, provided work-arounds, and permanent fixes for issues indentified in the mobile device environment.

Dallas/Fort Worth Area

• Provide second-level technical support for the program via phone, email and web.•Work with Salesforce ticketing system to document, escalate or resolve customer issues.•Respond to, and resolve, technical end-user service and support incidents and requests primarily surrounding connectivity, login and password resets.•Resolve second-level issues while escalating complex and/or high priority problems to the appropriate support groups for resolution. •Follow-up with end-users to provide status updates.

Dallas, Tx

•Assisted with auditing several Payroll applications for the company.•Worked with help desk to disable accounts for terminated employees, and update status of users in Active Directory.•Validated user accounts and mobile devices for e-mail application updates.•Determined status of user accounts for multiple applications, and worked with help desk to remove invalidated users access from applications.•Audited administrator accounts, system administrator accounts and developer accounts for appropriate levels access to company database.

Dallas/Fort Worth Area

• Installing anti-virus software updates.• Disabling terminated user accounts.• Removing previously terminated users from Active Directory.• Providing user security during companywide audits.• Assessing websites, and accessibility, for company users.

Desoto, Tx

• Voluntarily training with the Information Technology department in the City of DeSoto.• Acquiring hands-on knowledge of networking. •Crimping RJ-45 ethernet and RG-8 phone cables. • Testing cables with toner probe. • Punching down phone line wires to patch panels.• Teaching Miscrosoft Office beginner and intermediate classes for general public.• Teaching customers, and staff members, how to use office supplies such as printers, fax machines, copiers and scanners. As well as e-mail, internet and building resumes.• Teaching database and catalog classes for children ages 7- 12. • Teaching children a variety of ages how to build circuits with Snapcircuit hardware, and how a computer works through MakeyMakey and Kano Computer Kits.

Desoto, Tx

• Creating and updating accounts for customers.• Answering phones calls.• Solving issues with patrons accounts, as well as financial disputes.• Checking in and out materials.• Creating damage reports.

Associates Of Applied Science In Computer And Network Technology

A+ Certified Completed course in networking technology. Completed course in Active Directory and server management.

Electrical And Electronics Engineering

Activities and Societies: Tech Titan Scholarship recipientCompleted course in C++ Completed course in Microcontrollers and Computer Concepts

High School, Electrical And Electronics Engineering

Activities and Societies: Engineering Club Member - Secretary, SkillsUSA Robotics Competition - 2nd place Regional Level, SkillsUSA.