How can you deliver a continuous improvement MPS and build a sustainable business when the market is half a cent away from free? With a collaborative team and a keen focus on data driven decisions, it can be done.To drive a successful Managed Print Service, the devil is in the detail. In over 25 years, I’ve seen the value in drawing out deep expertise across our team to identify inefficiencies, find better ways and come up with innovative solutions that deliver great results for our partners and customers. Leveraging the latest technologies, enabling data and analytics to drive good decision making is one thing. But remaining inquisitive and bringing great, highly engaged people together through a strong culture to solve challenges and create new opportunities is key. With a combined focus on data, detail and expertise we can provide more proactive support for our customers, predicting their print needs in the future, providing only what’s needed, for a more transparent, flexible, sustainable and cost effective service.Testament to this, more than 96% of our customers in Australia and New Zealand renew with Lexmark - which far exceeds the industry average.Across the broader business, creating a clear purpose, growth strategy and set of measurable objectives with regular progress updates are key pillars to commercial success and continued high levels of staff engagement. This has translated to better outcomes for our customers. As simple as this approach may be, when executed amongst a highly engaged, high performance team we have seen greater resilience in the business, and we are on track to deliver significant growth despite the headwinds of 2020.