Stephen Bunch Email & Phone Number

• Coached, provided training, and developed team members to align performance and growth with our Values in Action.• Provide Leadership and strategic focus to a team of 10 exempt employees that managed all aspects of diverse, medium to complex telecommunications projects: project planning, execution, and service delivery.• Completed analysis and produced data and results for Senior Leadership to determine key performance indicators for business improvements.• Maintained positive cross-functional relationships with Sales, Care, Provisioning, and Service Assurance management teams, ensuring alignment of service level agreements.• Provided Management escalation support for Enterprise customers.• Facilitated weekly team meetings and developed teamwork among direct reports.

Sacramento, California, United States

• Managed all aspects of diverse, medium to complex telecommunications implementation projects: project planning, oversight, and service delivery.• Completed wireline and wireless transport service implementations: Wave, MPLS, DIA, Carrier Ethernet, Managed Services, Cradlepoint, CPE, Security, and DDoS.• Provided technical expertise, escalation, and exception management to Enterprise customers.• Responsible for timely written and verbal communications for international/domestic project statuses.• Analyzed trouble tickets accurately and adopted a practical course of action.• Applied and explained rules, regulations, policies, and procedures to customers and corporate entities.• Completed Implementation and Life Cycle Management activities: defining project scope, adhering to project management principles planning, communicating milestone tracking, and reporting.• Maintained positive cross-functional relationships with Sales, Care, Provisioning, and Service Assurance teams.• Maintained a high-key carrier interface with domestic and international customers.

Rancho Cordova, California, United States

• Championed the leadership of 7 direct reporting Sales Implementation Specialists located in various states: accountable for hiring, training, coaching, development, performance management, and salary administration.• Supervised, interviewed, selected employees, and completed disciplinary actions.• Provided feedback

San Jose, California, United States

• Partnered with Sales to execute initiatives on multi-million-dollar Strategic Accounts based on clients' needs.• Built and maintained customer relationships to ensure that Wireline needs are met and exceeded.• Responsible for all Implementation and Life Cycle Management activities by defining project scope, adhering to project management principles such as planning, communicating goal/milestone tracking, and reporting all project plan activities.• Work closely with support teams to ensure customer accounts.

Rancho Cordova, California, United States

• Controlled the mainframe system data analysis of Customer Premise Equipment and Product Billing control reports.• Maintained timely communication with various internal billing departments for monthly revenue shortfalls.• Created and implemented revenue shortfall initiatives through the organizational “Business Process Improvements” process.• Responsible for monitoring, analyzing, and reporting customer product usage. Performed accurate tracking of customer spending limits for applicable contractual discounts.

Rancho Cordova, California, United States

• Performed accurate, complete, and timely customer billing and account maintenance.• Evaluated customer’s billing for correct product calling plans and promotions.• Addressed and negotiated billing payments for delinquent accounts.• Maintained direct interface and coordination with Multiple Billing Services and Repair groups.