Stephen Bunch Email & Phone Number

• Coached, provided training, and developed team members to align performance and growth with our Values in Action.
• Provide Leadership and strategic focus to a team of 10 exempt employees that managed all aspects of diverse, medium to complex telecommunications projects: project planning, execution, and service delivery.
• Completed analysis and produced data and results for Senior Leadership to determine key performance indicators for business improvements.
• Maintained positive cross-functional relationships with Sales, Care, Provisioning, and Service Assurance management teams, ensuring alignment of service level agreements.
• Provided Management escalation support for Enterprise customers.
• Facilitated weekly team meetings and developed teamwork among direct reports.

Sacramento, California, United States

• Managed all aspects of diverse, medium to complex telecommunications implementation projects: project planning, oversight, and service delivery.
• Completed wireline and wireless transport service implementations: Wave, MPLS, DIA, Carrier Ethernet, Managed Services, Cradlepoint, CPE, Security, and DDoS.
• Provided technical expertise, escalation, and exception management to Enterprise customers.
• Responsible for timely written and verbal communications for international/domestic project statuses.
• Analyzed trouble tickets accurately and adopted a practical course of action.
• Applied and explained rules, regulations, policies, and procedures to customers and corporate entities.

Rancho Cordova, California, United States

• Championed the leadership of 7 direct reporting Sales Implementation Specialists located in various states: accountable for hiring, training, coaching, development, performance management, and salary administration.
• Supervised, interviewed, selected employees, and completed disciplinary actions.
• Provided feedback

San Jose, California, United States

• Partnered with Sales to execute initiatives on multi-million-dollar Strategic Accounts based on clients' needs.
• Built and maintained customer relationships to ensure that Wireline needs are met and exceeded.
• Responsible for all Implementation and Life Cycle Management activities by defining project scope, adhering to project management principles such as planning, communicating goal/milestone tracking, and reporting all.
• Work closely with support teams to ensure customer accounts.

Rancho Cordova, California, United States

• Controlled the mainframe system data analysis of Customer Premise Equipment and Product Billing control reports.
• Maintained timely communication with various internal billing departments for monthly revenue shortfalls.
• Created and implemented revenue shortfall initiatives through the organizational “Business Process Improvements” process.
• Responsible for monitoring, analyzing, and reporting customer product usage. Performed accurate tracking of customer spending limits for applicable contractual discounts.

Rancho Cordova, California, United States

• Performed accurate, complete, and timely customer billing and account maintenance.
• Evaluated customer’s billing for correct product calling plans and promotions.
• Addressed and negotiated billing payments for delinquent accounts.
• Maintained direct interface and coordination with Multiple Billing Services and Repair groups.