Stephen Rhoades Email & Phone Number

Springfield, Missouri, United States

Remote

• Managed Electronic Medical Record product roadmap for scheduling, billing and clinical solutions for large multi-location health organizations.
• Designed, educated, and implemented clinical mobile experience for the healthcare post-Acute market.
• Project Management included interaction with clients, internal Program Management, Development and Executive teams.

Springfield, Missouri, United States

• Partner with customers to optimize current operations for long-term growth opportunities. Provided expertise in the market to clients and internal sales teams to assist with growth.
• Reduced client operational workflow by 25% to achieve efficiencies without additional staffing.
• Generated an additional $750k in annual add-on revenue.

Provide expertise and consulting on the Home Care and Hospice industry to our sales team and customers to assist with their growth in the industry.

Springfield, Missouri Area

• Onsite process reviews with current customers, to evaluate usage of the product and supply consulting for workflow improvements.
• Management of client reference sites demo presentations of new product offerings to the customer base.

Springfield, Missouri Area

• Managed a creative team that enhanced the user experience around healthcare operations.
• Designed and introduced two new product lines to our customer base.

Springfield, Missouri Area

• Managed large strategic profile clients. This involves engagement with their Sr. Management to include on-site process reviews and issue resolution.
• Project managing a team to develop the automated Customer Loyalty Scorecard and reporting system.

Springfield, Missouri Area

• Implementation Services Manager for a team of seven. Responsible for management duties and escalation point for customers in the implementation cycle.
• Aided as sales team liaison to help with potential clients in on-site and remote review of service offerings and implementation plans.
• Built a successful new Telehealth implementation structure with the transition from its current model.

Springfield, Missouri Area

• Project Managing the electronic health care system implementation for the second largest post-acute deliverer in the country. Over 140 locations within 30 states. Served as project manager for both McKesson and the.

Springfield, Missouri Area

• Managed alpha and beta testing for over 50 releases with internal and client teams. Working as project manager between clients and development staff.
• Managing crisis customer accounts thought task force management and onsite problem trouble shooting.

Springfield, Missouri Area

- Managing customer accounts- Supervised support analysts- Responsible for hardware and software product support

Sulphur Springs, TX

- Supervisor of accounting area.- Managed additional off-line banking products.- Responsible for all personal computer and network operations, including decision making, training, and purchasing for all hardware and software.- Developed and designed direct deposit and electronic billing programs.