Stephen Rhoades Email and Phone Number
5+ Years of experience in software product management | Helping tech companies grow and deliver outstanding mobile and web applications.10+ Years of experience in customer relationships for large health organizations | Helping agencies improve workflow and reduce redundant client operational workflow by 25% to achieve efficiencies without additional staffing. Experienced professional with a demonstrated history of working in the information technology and services industry. Strong professional operations - skilled in Healthcare Consulting, Software Implementation, Project Management, Healthcare Industry Knowledge, Customer Relationship Management (CRM), and Regulatory impacts.
Brightli
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It Project ManagerBrightli Oct 2023 - PresentSpringfield, Missouri, United States
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Senior Solutions Strategist (Product Management)Netsmart Apr 2021 - Jun 2023RemoteManaged Electronic Medical Record product roadmap for scheduling, billing and clinical solutions for large multi-location health organizations.● Designed, educated, and implemented clinical mobile experience for the healthcare post-Acute market.● Project Management included interaction with clients, internal Program Management, Development and Executive teams. -
Sr. Client Alignment ExecutiveNetsmart Jul 2018 - Mar 2021Springfield, Missouri, United StatesPartner with customers to optimize current operations for long-term growth opportunities. Provided expertise in the market to clients and internal sales teams to assist with growth.● Reduced client operational workflow by 25% to achieve efficiencies without additional staffing.● Generated an additional $750k in annual add-on revenue.
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Sales Operations ConsultantChange Healthcare Mar 2017 - Jun 2018Provide expertise and consulting on the Home Care and Hospice industry to our sales team and customers to assist with their growth in the industry. -
Strategy Operations ConsultantMckesson Oct 2015 - Feb 2017Springfield, Missouri Area● Onsite process reviews with current customers, to evaluate usage of the product and supply consulting for workflow improvements.● Management of client reference sites demo presentations of new product offerings to the customer base. -
Sr Product MangerMckesson Apr 2014 - Sep 2015Springfield, Missouri Area● Managed a creative team that enhanced the user experience around healthcare operations.● Designed and introduced two new product lines to our customer base.
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Account Relationship ManagerMckesson Feb 2010 - Mar 2014Springfield, Missouri Area● Managed large strategic profile clients. This involves engagement with their Sr. Management to include on-site process reviews and issue resolution.● Project managing a team to develop the automated Customer Loyalty Scorecard and reporting system.
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Implementation ManagerMckesson Jul 2008 - Jan 2010Springfield, Missouri Area● Implementation Services Manager for a team of seven. Responsible for management duties and escalation point for customers in the implementation cycle.● Aided as sales team liaison to help with potential clients in on-site and remote review of service offerings and implementation plans.● Built a successful new Telehealth implementation structure with the transition from its current model.
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Project ManagerMckesson Mar 2006 - Jul 2008Springfield, Missouri Area● Project Managing the electronic health care system implementation for the second largest post-acute deliverer in the country. Over 140 locations within 30 states. Served as project manager for both McKesson and the agency for an eight-month engagement while they were searching for a new project manager.
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Development Communication ManagerMckesson Jan 2002 - Mar 2006Springfield, Missouri Area● Managed alpha and beta testing for over 50 releases with internal and client teams. Working as project manager between clients and development staff.● Managing crisis customer accounts thought task force management and onsite problem trouble shooting.
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Customer Support Advisor / AnalystMckesson Jul 1996 - Dec 2001Springfield, Missouri Area- Managing customer accounts- Supervised support analysts- Responsible for hardware and software product support
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Operations ManagerCity National Bank Jun 1988 - Jan 1996Sulphur Springs, Tx- Supervisor of accounting area.- Managed additional off-line banking products.- Responsible for all personal computer and network operations, including decision making, training, and purchasing for all hardware and software.- Developed and designed direct deposit and electronic billing programs.
Stephen Rhoades Education Details
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Management Information Systems
Frequently Asked Questions about Stephen Rhoades
What company does Stephen Rhoades work for?
Stephen Rhoades works for Brightli
What is Stephen Rhoades's role at the current company?
Stephen Rhoades's current role is Operations Leader - Exceed Project Management Deliverables / Improve Client Operational Workflows.
What schools did Stephen Rhoades attend?
Stephen Rhoades attended Texas A&m University-Commerce.
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Stephen Rhoades
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Greater St. Louis
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