Stephen Campbell Email & Phone Number

Washington D.C. Metro Area

MRIGlobal is an independent, not-for-profit organization that performs contract research for government and industry. Founded in 1944, MRIGlobal has built a reputation for innovation, technical excellence, and problem solving. Today, as one of the nation’s leading research institutes, MRIGlobal conducts programs in the areas of national security and defense, life sciences, energy and the environment, agriculture and food safety, and engineering and infrastructure.

Frederick, Md Area

Established Recycled Metals, a “green” business that recycles HVAC equipment. Units are disassembled into various metal groups which provides for greater resell value. Recycled Metals recognizes the disposable society in which we live and believes in “saving” our planet through slowing landfill growth.

Baltimore, Maryland Area

Responsibilities included hiring and managing direct reports in technology, training, systems development and quality assurance. Accountable for monitoring and evaluating staff performance, conducting human resource management, project management including pricing and planning, direct selling of services, financial reporting, annual budgets and risks analysis. Managed and ensured success of the in-house training center and value-added service programs.Key Accomplishments Raised quality standards by writing Standard Operating Procedures (SOPs) and implementing practices resulting in improved productivity and operating efficiency. Developed job models/descriptions. Through effective project management, achieved a group growth rate of 750% over a 6 year period. Developed and managed a multi-million dollar annual operating budget, increased annual revenues by 10-15% over forecast each year. Developed and managed relationships with vendors to provide additional value-added services. Developed reports in salesforce.com to manage and monitor assigned tasks (by employee) and to ensure productivity and revenue met or exceeded established Key Performance Indicators (KPIs).

Supervised call center reps that provided domestic and international phone support 24/7, 365 days per year. Responsible for maintaining metrics to insure adequate staff coverage during peak call periods. Position was responsible for maintaining $14 million in annual reoccurring revenue through providing timely issue resolution.Key Accomplishments Established new hire tracking methods, developed new hire procedures, established training and tracking procedures for new and seasoned employees. Maintained high levels of customer satisfaction over a 1 year period, sustaining 98% customer retention while increasing maintenance and support fees. Developed process improvement procedures and trained call center staff to recognize additional revenue opportunities.

Responsible for managing Systems Consultants who traveled to various site locations to install and train on various product offerings. Responsibilities included proficiency testing, field visits, performance reviews and appraisals, hiring, coaching and ensuring successful implementations.Key Accomplishments All implementations during this timeframe were 100% successful with no software returns. Created and implemented Standard Operating Procedures for each phase of the implementation process. Developed and demonstrated revenue generating opportunities enabling consultants to up-sell additional services and increase revenue flow. Successfully built a foundation for future success and promotion opportunities within the Systems Consulting team.

Traveled to South America (Chile, Brazil, Argentina) and Europe (United Kingdom, Italy) to establish Value Added Resellers (VARs) enabling them to market and sell product offerings. Trained VARs on aspects of software as it related to various industries. Assisted the VARs in creating demonstration data. Conducted sales calls and demonstrated software products to potential customers.Key Accomplishments Established Value Added Resellers in South America and Europe. Successfully established revenue stream within one year of creating new market channel. Conducted sales calls with the VARs to provide support and success of software demonstrations. Established a foundational base at each VAR to allow expansion of added product offerings. Provided 1st level support and escalated issues as needed or worked directly with product development engineers when working with unreleased versions of the software.

Responsibilities included support of the sales team by building industry specific datasets, developing proficiency testing and building return-on-investment data solutions for prospective customers.

Responsible for delivering and training new customers on various product offerings. During this period over 100 systems were installed in less than three years with zero return in software sales and consultant revenue.

Baltimore, Maryland Area

Oversaw first and secondary mortage products.

Baltimore, Maryland Area

Positions included Print & Mail Operations Manager and Value-added Services Manager which included credit and debit card services.