With over 16 years of experience in the IT and Telecommunications sector, I am a passionate and skilled field service technician who enjoys providing excellent customer service and technical support. I have completed two level 3 diplomas in ICT professional competence and ICT systems and principles, as well as an advanced level apprenticeship in IT software, web, and telecoms professionals. I have a strong interest in hardware and software installation, troubleshooting, and maintenance, and I am always eager to learn new technologies and tools.Since February 2017, I have been working as a field service technician at Virgin Media O2, one of the UK's leading broadband, TV, mobile, and home phone providers. In this role, I am responsible for installing, testing, and repairing various products and services for residential and business customers, such as broadband, TV, WiFi, and phone lines. I also provide technical support and advice to customers, ensuring that they are satisfied with the quality and performance of their services. I use my skills in hardware installation, technical support, and software installation to deliver efficient and effective solutions, and I work well with my colleagues and managers to achieve our team and company goals.