Stephen Galvin Email & Phone Number

Seattle, Us

• Senior Operations Leader with 20+ years' experience.• Demonstrated success in departmental management, organizing workflows and leading teams.• Well versed in utilizing analysis and feedback to improve processes and enhance performance. • Recognized for utilizing a team-building and mentoring approach to departmental organization, focusing on engagement and development to control costs and achieve maximum ROI. • Track record of developing KPIs and utilizing actionable intelligence to drive efficiency. • Adept in collaborating with senior leadership and key stakeholders across departments and locations. • Strengths include prioritizing time-sensitive tasks in high-volume environments, as well as management reporting. • Substantiated history of cultivating high-trust relationships, resulting in client satisfaction and retention.• Develop, implement and execute short and long term Retail Strategic Plans and a vision that supports the achievement of the plan objectives through the management of and delegation to skilled Retail Sales Managers

Deerfield, Il, Us

• Senior Operations Leader with 20+ years' experience overseeing sales totaling $120M+ annually. • Demonstrated success in departmental management, organizing workflows and leading teams of over 400. • Well versed in utilizing analysis and feedback to improve processes and enhance performance. • Recognized for utilizing a team-building and mentoring approach to departmental organization, focusing on engagement and development to control costs and achieve maximum ROI. • Track record of developing KPIs and utilizing actionable intelligence to drive efficiency. • Adept in collaborating with senior leadership and key stakeholders across departments and locations. • Strengths include prioritizing time-sensitive tasks in high-volume environments, as well as management reporting. • Substantiated history of cultivating high-trust relationships, resulting in client satisfaction and retention.

Deerfield, Il, Us

• Managed the store operations of multiple top-performing, high shrink retail locations within the Greater NY City Area, responsible for the coaching, training, and development of over 50 contributing team members. • Responsible for operations of the store and pharmacy, including opening/closing/changing shifts, task delegation, and scheduling team members, setting expectations for team members and leaders. • As an “Emerging Leader,” functioned as a role model and mentor for peer managers while developing numerous leaders to Store Manager and above. • Improved store sales, profitability, and image through proper merchandising, protection of store assets, development of team members, delivering a distinctive and delightful customer and patient experience. • Monitored and analyzed inventory trends and management, including ordering items, keeping stock, and liquidating stock and leveraging company resources, reducing shrink significantly at multiple locations. • Responsible for merchandising, planning, and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple techniques including discount pricing, signs, advertising, and promotional items. • Responsible for cash control including register counts, withdraws from bank, armored car pickups, safe deposits, and change orders. • Oversaw all aspects of bookkeeping including ledger, invoices, cash reports and time records. • Deeply involved in community relations and supporting multiple charity organizations for over 15 years

Business Administration And Management, General

Certificate, Automotive Engineering Technology/Technician