Stephen Hazel Email & Phone Number

Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Managed the delivery of mandatory functional changes to core operational systems and associated integrations required to merge Sunsuper and QSuper.

Senior Project Manager responsible for delivering the McFly project (circa $50M over 4 years).

Brisbane

Responsible for the Fund's technology strategy and key contributor to the Fund's business strategy and plan.Champion for innovative, fit for purpose solutions (technology, process and people) to assist the Fund to deliver premium superannuation products and exceptional personalised services. Believes that an inclusive approach to solution design and implementation is important to promote shared ownership of the business change.Manager responsible for ensuring quality outcomes are delivered by key outsourced service providers (administrator, custodian and group insurer). This is best achieved by building strong relationships, understanding business interactions and championing continuous and innovative improvement.Manages the operational team responsible for daily treasury functions (e.g. cash flow, investment transactions and unit price monitoring), insurance administration (claims and underwriting) and the execution of regular marketing activities.Since 2013, Mercy Super has transformed from an organization focused on administration into a multi-faceted member service group. Mercy Super's key advantages are the on-site service centre (including financial planning practice) and the Fund's close employer relationships. Key internal systems that I have designed and implemented have allowed Mercy Super to leverage these advantages. In recognition, the Super Ratings Rising Star award 2016 was awarded to Mercy Super.

Brisbane, Australia

Project assurance role in a major project to ensure a well managed, cost effective and technically correct transition to a new superannuation administration platform (Acurity) by the Fund's administrator (IFAA). Effectively managed a team of business systems analysts to define requirements, liaise and negotiate with technical resources, review and approve results and write documentation.Partnered with a specialised data conversion organisation to define, code and test the data migration to the new administration platform.Instrumental in Mercy Super's decision to discontinue the project to pursue a new strategic direction focused on customer service.

Department Of Communities (Queensland Government)

ENHANCED PROPERTY INSPECTOR – MOBILE COMPUTING PROJECTThe Communities’ Property Portfolio within Housing Services is responsible for the management and maintenance of approximately 55,000 property assets throughout Queensland. Inspectors regularly complete property inspections collecting data on a PDA that is no longer manufactured. The main aim of the project was to develop a mobile device solution that executes the Property Inspection Application that is as future/device proof as possible. Consulted with key business and technical stakeholders to ensure a shared understanding of the project’s vision and objectives. Prepared all project documentation in accordance the Prince2 project management methodology and Department of Communities project management and stage gating guidelines. Documents included:1. Business Case, Project Registers (Daily Log, Lessons Log, Risk Register, Issues Register, Quality Register, Change Request Register)2. Start Up Stage (Terms of Reference, Project Brief, Product Breakdown Structure and Product Descriptions, Stakeholder Analysis, Initiation Stage Plan and Project Cost Breakdown)3. Initiation Gate (Project Profiling, Change Complexity Assessment, Privacy Impact Assessment, Information Classification Assessment, IS 18 Solution Compliance Statement, Conceptual Design and Technical Assessment)4. Project initiation (Risk Management Strategy, Quality Management Strategy, Configuration Management Strategy, Communication Management Strategy, Benefits Realisation Plan, Project Plan, Project Schedule and Next Stage Plan)Obtained stakeholder endorsement for the project ready for allocation of funding.

CLEARING HOUSE PROJECT In order to stay competitive in an increasing aggressive market, it was imperative that QIEC Super and Club Super offer low cost, simple and effective contribution clearing house services to their employers. Sucessfully delivered the project where the business objective was to deliver procedures, processes and systems to allow the efficient on-boarding and on-going support of employers selecting to utilise clearing house services. Cuscal (a first tier bank) was selected to partner to provide clearing house services via a solution named Click Super. ENERGY SUPER MERGER PROGRAM This program was created to manage the merger of ESI Super and SPEC Super to form Energy Super. The program coordinated all aspects of the merger to successfully integrate all financial and operational activities of the two funds ensuring that no member was adversely affected. I was the project manager for two projects in the Energy Super Merger Program: (1) Employer Online Upgrade and Integration Project - Project managed an Agile development team of four, responsible for upgrading and integrating a website that allows employers to transact online, for the newly created Energy Super fund. (2) Data Cleansing and Conversion Project - Project managed the conversion of member, employer and financial data from SPEC Super administration systems to the Energy Super administration system which was integral to the successful merger. CORE BUSINESS SYSTEMS EVALUATION PROJECT This project involved the evaluation of: (1) 3rd party superannuation administration systems on the market; (2) development of an administration system by a software house and (3) re-development of the existing internal solution. I created a business case for each option which included a detailed cost benefit analysis, evaluation of strategic and market benefits, risk analysis and preliminary resource, budget and time estimates.

SUBJECT MATTER EXPERT Due to my superannuation and systems experience at IFAA, I had become the subject matter expert on the IFAA proprietary superannuation administration system for all funds administered by IFAA and Mercy Super. Due to the small size of the IT Department at IFAA during this period, I performed any or all tasks in the software development lifecycle including writing business requirements, analysis of possible solutions, functional system design, implementation (programming), writing test plans, performing unit, integration and functional testing, system deployment, business process change management and ongoing support. Provided system information, training and direction to every business division in IFAA.BUSINESS SYSTEMS ANALYSIS Analysed and documented requirements for changes and upgrades required for the core administration systems for a number of superannuation funds. Analysed requirements for Member and Employer Online websites and designed data requirements and page layouts. Performed analysis of administration processes and designed and documented workflow solutions. MERCY SUPER PROJECT Programmed and delivered a complete custom superannuation administration system to Mercy Super (a hybrid Accumulation and Defined Benefit Fund). Worked with internal stakeholders and Mercy Super staff to analyse and document business rules. I was the technical lead and main programmer on the implementation of the project. DEVELOPMENT Completed the specification, design, development and implementation of various modules and applications in the IFAA superannuation administration systems including the Accounting system, Allocated Pension module, Member Applications module and ATO Reporting module, member balance module and member benefits module. Designed and programmed numerous data extracts and reports for all business units including customised KPI reporting, performance reporting and statistical superannuation fund reporting.

SecureDoc Advanced Information Management Pty Ltd (SecureDoc) is a records management company providing off-site document storage and data storage services and supporting record services to organisations such as solicitors, accountants and medical practices. Co-founder of SecureDoc - SecureDoc is a start-up business providing document storage and management solutions including software. The establishment of this business required 3 years of business planning including research and development, financial analysis, risk analysis and implementation planning. SecureDoc commenced trading in September 1998 and is still successfully trading today. IT Director – Completed the specification, design, development and implementation of all the operational systems utilised by SecureDoc and supplied to SecureDoc’s clients including the Central Information System (core application for tracking artifacts and billing), Client Information System (software for clients to track files and archive boxes) and Prospective Client Tracking Information System (CRM).

Diploma, Project Management

Diploma Of Financial Planning, Financial Planning (Rg 146)

Prince2 Foundation, Project Management

Certified Scrum Master

Bcom, Business Systems

GPA: 6.2 studying part-time while working full-time Deans Award in final year

Diploma Of Financial Services, Superannuation

Bsc, Computer Science

Be, Electrical Engineering