Stephen Joseph Email and Phone Number

y Roles and Responsibilities:• Conduct analysis on problems independently, research and recommend solution alternatives, and execute remedial steps to address business process gaps, data issues, and external interface issues Sets up procedures and testing methods to ensure the ongoing accuracy of data maintained within all applications.• Supports, implements, and maintains discrete and customizations for clients.• Provides support and training to user community.• Excellent oral and written communication capabilities and techniques (working side-by-side with government counterparts)• Takes ownership of continuous improvement within the Technical solution.• Manage and own enhancements and incidents through to completion adhering to Client Project Standards.• Can prepare specifications, estimates and solution documentation to support work completed• Conducting system testing, legacy data mapping and integration, specification of non-standard Network enhancements• Fosters and maintain good relationships with customers and colleagues to meet expected customer service levels.• Gathers and analyses business requirements and processes. Understands client requirements, needs, and the functionality of the Network. Defines and documents business requirements and validates solutions with the client.

SAP support

y Roles and Responsibilities: -• Coordination, planning and implementation for new projects design and roll out across states.• Taking ownership of supporting customers to diagnose, troubleshoot and resolve connectivity and network issues.• Remote Operations and Maintenance of manpower and Infrastructure of various locations.• Plan and execute WAN network operations, assessments and surveys using customer developed survey tools.• Team Coordination.

Regional Service Delivery ManagerSify Ltd (Enterprise Solutions) is the first and Largest MPLS service provider in India to be ISO 9001:2000 certified in network operations, data center operations and customer relationship management. NASDAQ Listed CompanyRoles and Responsibilities: Approving all orders such as Internet, MPLS, Hosting, Cloud and Security. Verify all solutions and cost. Managing a Team of 10 Members entire TN.& KL. Day to Day Implementations and improve productivity of Team. Responsible for scoping project objectives as well as defining success criteria for multiple technology projects. Defined departmental guidelines and operating procedure for service delivery unit. Planned and implemented rollout of MPLS Project for major Oil and Gas partner’s sites branches acquisition. Managed engineering resources. Responsible for planning and executing roll out of 1400+ sites Link Delivery for major banking partner’s Such as Pandyan Gramin Bank, Repco Finance, Equitas Small Finanace and Indian Overseas Bank, City Union Bank etc., Provided support to sales and marketing activities for driving Wins of orders and generation of maximum revenue to the Organization. Conducted pre-sales technical support services for directing sales force. Implemented interfacing functions with product management teams and software developers. Executed QA services for enhancing efficiency of technologies and related updates for Service Delivery.

• As a Project Manager managed Global Crossing Projects - PARTNER ORDERS WORLD WIDE /Carrier Services Project - OTHER BSO PROJECTS and Government BID Projects.• As a Project Manager Presently Managing Department Of Postal - INDIA POST Project in both TN & KL around 3500 locations, (Installation, Integration and Delivery).• Added Responsibility of Managing Oriental Insurance Project in two states TN & KL around 120 locations.(Installation, Integration and Delivery)

• Maintaining Datacenter Uptime 100%• Infrastructure provisioning & Maintenance of NOC• Capacity planning for existing networks.• Cisco router and switches configuration.• Installation and post implementation support of LL, ISDN, and Broadband network for corporate networks.• Contributing to the marketing of Network/Support products and services• Assisting the sales team with the production of technical client proposals based on Network/Support products or services• Liaising with clients during the delivery of a project – over the telephone and face to face• Taking ownership of supporting customers to diagnose, troubleshoot and resolve connectivity and network issues.

• Engineer Projects (Dec 2005 – JULY 2007)• Sify Ltd as Broadband Engineer (May 2001-Nov 2005)• Data Center Operations Assistant Engineer (Mar 2000- Apr 2001)• TraInee Engineer (Feb 1999-Feb 2000)