The leadership role is requiring a true desire to want to really know, develop, and motivate the team of Field Engineers to achieving Rapiscan's goals.Field Service Supervisor will manages remotely based engineers and is responsible for delivering exceptional service to customers ensuring service levels are being met by our expectationsField Service Supervisor role will use their position to disseminate tasks, to prioritise these accordingly and to facilitate their successful completion across the Field Service Team. Responsibility for specific metrics within the department and to make strategic managerial decisions to improve upon these KPI’s. The FSS will also be expected to undertake regular national travel to support engineers and to build relationships with key customers and the internal commercial team. This role is instrumental in making commercial decisions in growing the service contract revenue.Field Service Supervisor is a leading role with the development and management of key projects and departmental changes, such as technical training, equipment/tooling, CRM software development and implementation. Responsible for representing the department and developing its reputation. European travel to support European technical services teams and International travel to attend training courses may occasionally be required.Duties / responsibilities (in order of priority)• Running of Field Service Team• Implementing Commercial Strategies (to include but not limited to)• Supporting Field Engineers / Customer Relationships• Drive Departmental Improvement• Team Development

Here I managed teams of Site Based Project Manager/Engineers on my own projects, managing multiple installations at the same time, Head office based liaising with off and on site managers, organising the day to day running of Large projects. Pricing of new and additional work on the current projects. Overlooking senior Installation Engineers.

Here I managed teams of Engineers on my own projects, managing multiple installations at the same time, site based liaising with other site managers, organising the day to day running of the sites.

I worked as service/installation engineer with a team of Engineers, Here I gained knowledge on multiple systems From CCTV, Fire Alarms, Access control, Intruder alarms, Induction loop systems, PA Systems, PA/VA systems.