Stephen Oliver Email & Phone Number

• Determines automotive problems and needed services by listening to customers concerns, conducting visual service drive inspection, checking vehicle repair and maintenance records, examining service schedules, and consulting with technicians.• Verifies warranty and service contract coverage through Chrysler Dealer Connect system and consulting with aftermarket warranty companies.• Responsible for customer sales by efficiently preparing repair order estimates and constantly communicating with customers about the status of their vehicle. This also includes problem solving to ensure a customer is satisfied if the vehicle cannot be repaired as expected.• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.• Maintains automotive records by documenting problems and maintenance needs, as well as corrective action taken and maintenance performed.

Greater Chicago Area

• Managed work flow in automotive repair shop; estimating time needed to service customers, delegating work to associates and technicians based on schedules, certifications and abilities.• Sales leader at store for the past three years with an average of roughly $600,000 in sales per year. Since the store opened in 2011, it has been the most profitable store in the country for the past two years, which has also set the national profit record of $727,000 in 2012 and reset to $744,000 in 2013. • Service writer, handling the majority of the store’s estimates. This includes estimating, preparing and explaining quotes to customers. Prepare most major service tickets, and provide guidance to employees writing major/complicated tickets. • Service Manager for the most profitable store in the United States. I have contributed to sales that exceed store, district and national sales goals—exceeding previous personal sales goals and contributing to the increased profitability of the store.

• Coordinated locating tracks to carry freight for customers.• Book and track all freight being delivered throughout the Midwest.• Develop relationships with new customers through cold calling, via the phone and in-person. • Maintain customers by providing excellent service and competitive pricing.

• Responsible for the sale of industrial tires and equipment within an assigned territory.• Prospect within the sales territory to acquire new accounts using sales presentations, market research and competitive rate information.• Survey tire wear and condition in order to advise and prepare quote for clients.• Identified new marketing and growth opportunities, building new business that resulted in increased territory revenue by 30% over the course of one year.• Promoted in April 2006 to larger, more demanding territory, where revenue was also steadily increased 15% to 20% over same month of previous year.

Aviation

Automotive And Diesel Technology Program