Stephen Simon Email & Phone Number

Dayton, Ohio, United States

Miamisburg,Oh

• Level 1 and Level 2 Help Desk Support• Remote and phone support• Tracked customer requests using SDE Ticket system• Active Directory support• Supported Microsoft Windows 7 in addition to Microsoft Exchange and Microsoft Outlook• User provisioning and Windows Server support• Microsoft and proprietary software support (applications and databases)• Day-to-day communication with account manager and end users to ensure all tickets were progressing and… Show more • Level 1 and Level 2 Help Desk Support• Remote and phone support• Tracked customer requests using SDE Ticket system• Active Directory support• Supported Microsoft Windows 7 in addition to Microsoft Exchange and Microsoft Outlook• User provisioning and Windows Server support• Microsoft and proprietary software support (applications and databases)• Day-to-day communication with account manager and end users to ensure all tickets were progressing and completing in a suitable time frame Show less

Miamisburg,Oh

* Configuring Cisco Firewalls, Switches and Routers• Configuring Zebra Printers• Software Installation and Support• POS equipment staging• Track Assets in Inventory Database

Mason, Ohio

• Level 1 and Level 2 Help Desk Support• Remote and phone support• Tracked customer requests using Remedy Ticket system• Active Directory support• Supported Microsoft Windows XP and Microsoft Windows 7 in addition to Microsoft Exchange and Microsoft Outlook• User provisioning and Windows Server support• Microsoft and proprietary software support (applications and databases)• Day-to-day communication with account manager and end users to ensure all… Show more • Level 1 and Level 2 Help Desk Support• Remote and phone support• Tracked customer requests using Remedy Ticket system• Active Directory support• Supported Microsoft Windows XP and Microsoft Windows 7 in addition to Microsoft Exchange and Microsoft Outlook• User provisioning and Windows Server support• Microsoft and proprietary software support (applications and databases)• Day-to-day communication with account manager and end users to ensure all tickets were progressing and completing in a suitable time frame Show less

Kettering, Ohio

• PC Troubleshooting and Repair• Custom PC Building• Home/Small Business Wireless/Network Set Up• Virus, Spyware and Adware Removal• Software Installation and Support• Windows Installation and Updates• Security Updates and Anti Virus Support

Cincinnati, Ohio

• Deploy new workstations and laptops for new Springfield Regional Hospital• Image new and existing workstations with SCCM, Zenworks and software installation• Support end users across two hospitals and 12 additional physician offices• Supported EPIC rollout• Help Desk support• Network troubleshooting for desktops, laptops and laser printers• Active Directory support

Kettering, Ohio

• Deploy new workstations and laptops for MeadWestVaco• Desktop imaging and software installation using Zenworks• Back up help desk support• PC hardware repair• Network troubleshooting for desktops, laptops and laser printers• Worked with the planning and project manager to facilitate all projects• Daily back up of all data from servers

Kettering, Ohio

• Supported Easylink Services customers in a call center environment• Tracked customer requests using Remedy Ticket system• Supported Easylink IMS software platform• Replied to customer billing requests via phone and email• After hours and on call support• Limited EDI support and VAN support

Beavercreek, Ohio

• Built and repaired new computers for retail customers, home users and small businesses• Troubleshoot and test RMA components• Provided technical support for a broad scope of clients• Trained customers on their new systems

Lewisburg, Ohio

• Supported IT infrastructure including Desktops, Laptops and Servers• Supported and repaired HP network laser printers• Maintained video security systems• Set up and maintained POS software and hardware for cafeteria• Set up and maintained Distance Learning System (IVDL)• Repaired hardware/software for Macintosh computers and servers• Audio Visual support including LCD projectors, HDTV, smart boards and teleconferencing

Automotive Technology

General Motors ASEP Technician training Program and Coop.

Information Technology

A+ Certification Class. Network + Certification Class. Windows Server Training.

Information Technology