Stephen Smith Email & Phone Number

Huntington, West Virginia, United States

Huntington, West Virginia, United States

Development and operation of cattle farm.

Huntington, West Virginia, United States

Rual Route carrier for USPS

Cincinnati, Ohio, United States

Worked in Communications group for Roto-Rooter Corporate HQ. Support 3 call centers, HQ and 64 branch locations. Responsibilities to include installing and maintaining MPLS and BB networks to over 70 locations. Also maintain over 200 8xx numbers and 20,000 RCF numbers (between 2 vendors) that route to our 3 call centers via SIP and PRI's. Maintain (3) Mitel 3300 phone systems (SIP and PRI) for call centers and HQ. Installed and support Xmedius FAX for 64 separate branch locations (via Xerox work centers). Installed and maintain 2 separate Disaster Recovery sites for 2 call centers (additional Mitel phone systems). Provided teleworker deployment and support for past Covid-19 event for 3 call centers and HQ workers.

Cincinnati, Ohio, United States

Responsible for all post sales network operations and related technical issues that impact assigned customers.24x7 availability for all customer base (escalations & updates)Manage all SLA's and work with contact centers for quick trouble resolution.Develop service improvement plans in conjunction with the customer and the internal work teams.Provided external quarterly service reviews for all customersCompliance management of all new processes and procedures for testing/isolation procedures.Overall network project management of new and existing customer facilities (networking).Maintained professional and technical expertise through self study and training courses.Assisted with developing responses for customer RFP's, specifically pertaining to maintenance, change management and proactive monitoring.

Cincinnati, Ohio, United States

Manage and co-ordinate the activities of the internal MCI organizations and LEC for on time circuit delivery and implementations.Deployed NGN network for Procter & Gamble.Facilitated equipment install and operation for FAST SUMMIT by Procter & Gamble.Provided all maintenance and support for data and voice network for Procter & Gamble.Assisted with RFP responses, specifically installation timelines, requirements and deliverables.

Bridgewater, Michigan

Worked as inside P.O.P technician at Bridgewater, MI. Duties included working installation and maintenance on MCI long haul network on the following equipment: DXC, LD switches (DEX and DMS-250), ISDN, DS3 MUX. Helped create self-directed work teams for our terminal and then traveled thru our region to train network techs on 'best practices' and improving troubleshooting techniques for voice and data issues. This improved our regions MTTR average and reduced overall customer experienced down times.

Global

MOS 27F4 years practical experience to include the following duty assignments:Korea, Germany, Operation Desert Storm (decorated combat veteran)Armament Section Chief and Radar Contact team-KoreaMobilized Armament Section/Radar Contact team-GermanyFAAST team (Forward Area Assist team) Kuwait/Iraq CombatResponsible for repair of (9) nine Vulcan SP defense systems while engaged in combat operations.