Combining understanding of the business of Single Copy Circulation with the experience using and supporting the industry standard software systems to produce actionable intelligence that can be used to maximize sales and minimize lost revenue.

Providing first and second-line support, assisting clients and other support representatives in resolving issues with products and solutions. Conduct issue re-creations and advanced support of software products while working closely with Engineering, Product Management, Professional Services, and Sales to provide solutions to Customers with focus on customer service.

● Troubleshoot and resolve Tier 2 user issues supporting Saxotech Circulation (formerly DSI) distribution fulfillment and billing Oracle database for eight publishing units nationwide.● Exceed end-user needs by defining, updating and maintaining system configuration settings.● Liaison with Newscycle Solutions/Saxotech/Data Sciences Inc. to document bugs or enhancements of 27 separate oracle database instances.● Create and update training and knowledge base documentation for distribution via intranet.● Enforce company guidelines for user roles and system access through administration of application security.● Generate, monitor and troubleshoot weekly, monthly and ad-hoc vendor and retailer billing jobs for The Chicago Tribune Co.● Improve efficiency over 25% through continued maintenance and consolidation of vendor and retailer rate and fee codes for The Chicago Tribune Co.● Eliminate financial adjustment errors by implementing end-user database for transaction submission to replace a manual process.● Test and implement software upgrades for all Tribune publishing units.

● Achieved 15% improvement in unsold newspapers by implementing and managing a sales prediction algorithm saving thousands of dollars in spoilage annually.● Implement and administer web-based retail distribution and collection system.● Write proposals and technical specifications for software enhancements.● Manage budgets and inventory for various types of hardware used by distribution force.● Oversee collection and processing of vending machine credit card transactions.● Maximize sales and minimize waste through creation and distribution of actionable weekly reports covering sales, performance and spoilage.

● Negotiate rates and develop service incentives for newspaper delivery contractors.● Improve customer service through on-site evaluations of retail and home delivery contractors’ operations.● Create and analyze service, complaint and expense reports for all South region markets.● Exceed service goals through implementation of market-specific distribution recommendations.

● Improve press order regulation and transportation manifests through implementation and maintenance of a custom retail database for seven Southeast Region printing facilities.● Document workflow procedures, system maintenance protocols and training manuals for Matrix-2-Circulation single copy circulation system.● Ensure deadlines and data-entry standards through analysis and continued training of distribution operations personnel.● Increase retail sales 10% by expanding account base and servicing existing retail newspaper locations conducting market initiatives.

● Led six-member team overseeing all pre-press classified advertising production.● Decreased production expenses by transitioning from hard-copy advertising materials to digital files.● Design and create advertisements for publication in all Dow Jones publications.● Produce marketing materials for client and trade show distribution.● Train all new employees on correct use advertising order-entry database and ad design and layout software.● Layout and construct regional classified advertising pages and transmit to printing facilities.● Test and evaluate new software, conduct presentations and prepare recommendations.● 2001 Merit Bonus Award winner for outstanding service.

● Exceed $1 million per year sales of classified advertising for all Dow Jones publications.● Top 2% performer in yearly advertising contract sales.● Design and create advertisements sold into The Wall Street Journal, Barron’s, The National Business Employment Weekly, The Wall Street Journal Europe and The Asian Wall Street Journal.

● Exceed year-over-year sales goals 19 of 22 months selling display advertising,● Prepare and present advertising proposals to potential and existing clients.● Service over 35 local and national top-revenue producing accounts.● Design and produce display ads for daily newspaper, phone directories and special publications.