Stephen Briggs Email & Phone Number

Faversham, Gb

Faversham, England, United Kingdom

Maidstone

Ensure accomplishment of KPIs and SLAs by supervising overall performance, profitability, and growth of company, including profit and loss control, budgeting, and process improvements, as well as monitoring of daily business operations. Motivate staff and boost morale by delivering leadership support to development team of 35+ employees.

South

Ensured profitable performance with desired budget by supervising 6 vehicle remarketing facilities. Delivered lead assistance in development of 6 mangers and 241 staff members across south of England. Contributed in achieving SLA’s consistently by performing additional duties, including improving existing and newly developed processes.

Drove smooth operational flow by supervising company facility and managing daily operations. Ensured high operational excellence and improved customer experience by providing leadership assistance and development of team, including 59 staff members across 3 departments.

Accountable for the overall performance and profitability of 6 branches in the southeast as well as directly managing 2 of the branches within the area. Identified, developed and implemented new processes to improve efficiencies and costs across the area and within budget. Lead, mentored and developed 2 branch managers and 4 assistant managers within the area, helping them to manage and develop their 4 branches and their teams.

Management of 2 branches ensuring high levels of customer service were achieved while driving growth of the fleet and development of the staff. Managed and maintained a total fleet of 850+ vehicles and oversaw 1500+ deliveries per month. Lead and developed a team of 56. Additional responsibilities included ensuring all company and branch SLA’s were met which was achieved through the creation and implementation of a set of performance standards. Developed and implemented new processes to improve branch efficiency and costs, delivering on budget expectations.

Kent

Education record

Education record