Stephen Mitchell Email & Phone Number

Goshen, Oh, Us

Cincinnati, Ohio, United States

Remote

Milford, Oh

Cincinnati, Ohio Area

Cincinnati, Ohio Area

Hamilton, Ohio

- Took responsibility for the planning, implementation, and administration of a helpdesk solution (AdventNet’s ServiceDesk Professional) within the first month to provide successful organization of all IT activities.- Configured and updated Cyberscience's Cyberquery to produce individual and consolidated reports from three company branches within two months. - Designed a comprehensive SDLS process to support the deployment of the system for ad-hoc reporting. - Produced 148 reports in the 27 months that the business intelligence software was being used against Glovia, including merging information for reports from another ERP (Baan on a Microsoft SQL Server 2005 database) as well as spreadsheets (Microsoft Excel 2003). - Learned ProIV Superlayer programming to assist in producing reports for Glovia as well as to assist with other activities. - Designed and implemented Glovia’s SecurityManager for the ERP system to support a Sarbanes-Oxley requirement. - Learned Formscape’s ePublish to develop and support dynamic documents for Glovia. - Designed and administered OPW’s Microsoft SharePoint environment within the parent company’s (Dover) site. - Provided end-user application and hardware support, including formal training in Cyberquery, ServiceDesk, and SharePoint. - Provided numerous data extracts via Cyberquery to support a smooth data transition from Glovia to EBS. - Participated in the analysis determining which business intelligence software would support EBS. - Configured and designed a new instance of CyberQuery to provide individual and consolidated reporting for 12 branches of two companies across five countries, including redefining the SDLC to support the expanded focus. - Produced 63 reports since the adoption of EBS, including merging information for report from the previous ERPs (Glovia and Baan) as well as spreadsheets (Excel 2003 and 2010). - Learned a new business intelligence tool (MicroStrategy) to produce dynamic dashboards.

Cincinnati, Ohio

- Provided analysis of Gateway Ticketing System's Galaxy point-of-sale ticketing system and determined that redesign and redeployment was required.- Provided data extracts for end of year reporting.- Redesigned and redeployed the system, introducing security and functionality previously unrealized by the Zoo.- Redesigned the SQL Server backup scheme, which proved invaluable in 2007 when a POS system began sending corrupt data.- Administered all aspects of the ticketing system from online ticketing to ticket printers supporting three servers, 24 POS systems, and 4 mobile POSs. Ultimately, POS uptime went from approximately 40% to 95%.- Provided additional custom reporting via ASP.NET.- Administered and supported a membership program (Blackbaud's Raiser's Edge).- Supported numerous in-house, custom Microsoft Access 2000 database applications supporting anything from educational programs to endangered wildlife protection.- Provided end-user application and hardware support, including formal training in Galaxy.- Provided network and system support in the latter half of 2007 when the director and network administrator left the company within months of each other without adequate replacement.

Fairfield, Ohio (Cincinnati Insurance Companies)

- Provided system compatibility and functionality test analysis, design, execution, and documentation in Mercury Quicktest.- In 2006, transferred to the automation team after proving an affinity for automation troubleshooting. Provided programmed automation analysis, design, and documentation in VB.NET and C++.

Hamilton, Oh

- Provided user support, including informal training.

Milford, Oh

- Provided functionality test analysis, design, execution, and documentation.