A customer-facing problem solver, creative thinker and process designer.The phrase "because we've always done it that way" is my nemesis, it's my playground. I deliver a service (implement) using past experience as a business analyst to get to the root of any issue; change management experience to suggest alternative approaches; and business transformation, project management and training knowledge to steer stakeholders towards an alternative solution. Whether that be a change in product, process or a temporary workaround I am passionate in helping stakeholders to meet their objectives, achieve business benefits and/or return on investmentWith exemplary public and private sector experience, I have travelled extensively across the UK, advised and presented in the USA, and delivered to customers across the EMEA.I'm process driven, creative and I embrace technology. As an avid user of Microsoft Project, Visio and Office (Excel in particular), Monday and many more software solutions and platforms I use both hardware and software to leverage the results needed for my clients and business.