Stephen Morash Email & Phone Number

•Serve as the long-term, primary contact through the post sales customer journey for book of business; managing and developing the relationship as a trusted partner overseeing $11m + in ARR.•Works strategically with assigned customers to drive return on investment, incremental value, product renewal, and achieve long-term success. Regularly meet and lead meaningful discussions with customers and internal stakeholders to document and deliver on customer outcomes.•Proactively identify any potential risks that may impact customer health, their progress to achieve long term success, and company revenue. Address said risks via proper channels and correct SOPs.•Collaborate with internal partners and subject matter experts across various departments within the organization to create a growth strategy aligned with customer goals and budget.•Effectively forecast customer health and evaluate the risk of attrition. Analyze themes and patterns that may negatively impact customer success or retention and make recommendations to resolve. •Proactively engages with other Success Managers to support their growth and success.•Collaborates with sales teams to ensure growth attainment and perpetually increasing market share.

Rome, Georgia, United States

• Requested by administration to serve as the primary instructor and mentor for five middle school students with emotional behavior disorders who were not able to integrate into general education classes; since working together incidences of aggressive behavior in students have decreased.• Teach ELA (English language arts), foundational math, and social emotional learning to neurodiverse students; students demonstrate mastery in 160+ skills and proficiency in 209 skill sets in ELA and math, according to IXL Learning. • Create and implement education plans with customized learning goals and track students’ progress and adjust goals as needed; 100% of students have met their learning goals.• Regularly communicate goals and progress to students’ families, teachers, and administrators.

Rome, Georgia

• Contributed efforts to a high performing real estate team amassing 36+ million in sales (2021).• Ran marketing campaigns on proprietary CRM software via Keller Williams Command.• Utilized SEO practices on Instagram and Facebook to generate leads. • Earned second place for “Buyer Agent of the Year” (2020) at Keller Williams Signature Partners, and third place for “Best Real Estate Agent” in Floyd County’s annual “Best of Rome” (2021).

Cape Coral, Florida

• Recorded student performance data in Excel and PowerSchool; leveraged data to inform instruction.• Created and implemented engaging lesson plans adhering to Florida state standards.• Used the Wilson Reading System to improve reading comprehension in students.

Fort Myers, Florida

• Maintained a close rate of nearly 70% in assigned appointments with customers, 10% above the national average according to “Auto Dealer Today” magazine.• Used DealerSocket CRM to track customers and close sales.

Fort Myers, Florida

• Onboarded and trained about 40 new staff members, including bartenders, servers, and line cooks.• Checked daily cash logs for accuracy and reconciled monthly profit and loss reports.• Consulted product mix reports to purchase inventory twice a week and to manage restaurant food cost.

Lompoc, California

• Enforced military base security and safety measures on a daily basis and during special events such as satellite launches.• Streamlined operational processes by proposing that airmen fill out required reports while on post; recommendation was adopted by superiors.• Trained around 100 airmen to become certified to carry non-lethal weapons such as tasers and tactical batons; recognized by leadership for advancing this initiative.• Coordinated with external departments such as the California Highway Patrol to direct the response of emergency personnel and ensure the base populace acted in accordance with base, state, and federal laws; issued tickets to airmen and civilians for illegal behavior.