Stephen Ratkovich Email & Phone Number

Asheville, North Carolina, United States

Responsible for working directly with publishers to implement audience and revenue growth strategies using BlueLena's marketing technology solutions. This includes responding to client questions and support requests, promoting industry best practices, working with the Agency Operations team to produce digital marketing deliverables, and conducting training for technology empowerment.

Raleigh, North Carolina

BlueVenn is an award-winning customer data platform that enables partners from a variety of industries to unify their online and offline customer data in to a single customer view, and leverage that data through an omnichannel marketing hub. BlueVenn managed services (formerly LEAP) enhances this by delivering end-to-end audience solutions and campaign management to drive growth, engagement and monetization. Responsibilities as a customer success manager include:- Managing customer… Show more BlueVenn is an award-winning customer data platform that enables partners from a variety of industries to unify their online and offline customer data in to a single customer view, and leverage that data through an omnichannel marketing hub. BlueVenn managed services (formerly LEAP) enhances this by delivering end-to-end audience solutions and campaign management to drive growth, engagement and monetization. Responsibilities as a customer success manager include:- Managing customer relationships to maximize satisfaction, growth, and retention.- Organizing and leading regular calls to review KPIs and conduct personalized deskside software coaching.- Monitoring, responding to, and assisting with client support tickets. - Coordinating with platform support, project, and service teams to ensure delivery on client requirements and contracted deliverables.- Conducting training on BlueVenn’s front-end software, Engage. Show less