Steph Ryan Email & Phone Number

Minneapolis, Minnesota, United States

• Responsible for driving strategic programs from planning through execution across a wide variety of unique and complex business models ranging from mid-market to large enterprise companies in Retail, eCommerce, and.
• Successfully manage complex integrations across several Enterprise Resource Planning (ERP), Transportation Management (TMS) and Product Information Management (PIM) systems including (but not limited to) SAP, Oracle.
• Manage all aspects of delivery from resource planning, scope definition, timelines, dependencies, and post-delivery professional services
• Accountable for executing a variety of programs in parallel, across various phases and products
• Internal stakeholder and advisor on process enhancements and prioritization

Champlin, Minnesota, United States

Account Management: Gathering critical information from multiple sources including vendors,suppliers, internal production, scheduling and leadership while consistently executing resultsfor our customers in the timeframe requiredEstimating: Building quotes, costing and responding to customer/prospect pricing inquiries

Greater Minneapolis-St. Paul Area

• Participate in sales meetings with customer prospects
• New customer implementation project management
• Gather business requirements from new customer and sales executives to ensure timely, efficient shipment workflow
• Develops on-boarding plan and routinely communicates with project team through regular meetings, ad hoc discussions and documents meeting minutes for future reference
• Complete system, and user setup prior to go-live, giving final authorization on go-no go
• Create and provide training and support for Business Development Executives

Greater Minneapolis-St. Paul Area

• Lead on-site strategic account reviews with clients on a regular basis to identify opportunities for new business while maintaining current offerings
• Exceed client expectations through resource alignment & proactive communications
• Communicate clearly Atomic Data's position with the client, and make sure the client is aware of recommended Best Practices & Policies
• Audit and communicate client annual support plan and manage renewal process for all products and services
• Review company performance against service level agreements
• Serve as the primary point of contact for incidents, service impacting maintenance, and outages

Greater Minneapolis-St. Paul Area

• Ability to understand and recognize the value a customer receives in partnering with SPS Commerce, and the key role support plays in making a customer successful
• Handle escalated customer facing situations and provide feedback
• Works as a team and places its success and accomplishment of project goals above that of self. Demonstrate a positive attitude, maturity, self-confidence, and professionalism in the accomplishment of tasks and.
• Coaches Customer Success team members on issue resolution to improve first contact resolution. Initiates and coordinates peer-training and cross-team initiatives.
• Cognizant and able to resolve issues at the root. Leverage experience gained across Fulfillment solutions to understand impact across a network of users.
• Facilitates problem recognition, research and trend analysis, isolation, resolution and follow-up for escalated customer problems

Greater Minneapolis-St. Paul Area

• Analyze & Maintain training needs to develop new or modify existing training programs, courses, materials and documentation
• Conduct training sessions for Customer Success team members
• Actively lead and contribute to projects, initiatives and meetings
• Participates in peer-training and cross-training initiatives
• Contribute to the development of the team by frequently engaging and challenging individuals through leadership and coaching
• Facilitates problem recognition, research, isolation, resolution and follow-up for customer problems, escalating the most complex problems to appropriate staff / departments, when necessary

Greater Minneapolis-St. Paul Area

• Planned with the Director and implemented approved curriculum
• Communicated with parents about the daily activities of their child
• Assessed each child’s developmental needs on an ongoing basis
• Created an environment that encourages creativity, exploration and decision-making by the children
• Provided clear and consistent expectations for the children’s behavior

Bachelor'S Degree, Human Development & Family Science

Elementary Education

Bachelor'S Degree, Human Development, Family Studies, And Related Services