Steph Ryan Email & Phone Number

Minneapolis, Minnesota, United States

• Responsible for driving strategic programs from planning through execution across a wide variety of unique and complex business models ranging from mid-market to large enterprise companies in Retail, eCommerce, and Distribution. • Successfully manage complex integrations across several Enterprise Resource Planning (ERP), Transportation Management (TMS) and Product Information Management (PIM) systems including (but not limited to) SAP, Oracle RMS, Oracle Cloud, Microsoft Dynamics, JD Edwards, NetSuite, Epicor, Oracle Transportation Management and Manhattan• Manage all aspects of delivery from resource planning, scope definition, timelines, dependencies, and post-delivery professional services• Accountable for executing a variety of programs in parallel, across various phases and products• Internal stakeholder and advisor on process enhancements and prioritization

Champlin, Minnesota, United States

Account Management: Gathering critical information from multiple sources including vendors,suppliers, internal production, scheduling and leadership while consistently executing resultsfor our customers in the timeframe requiredEstimating: Building quotes, costing and responding to customer/prospect pricing inquiries

Greater Minneapolis-St. Paul Area

•Participate in sales meetings with customer prospects •New customer implementation project management•Gather business requirements from new customer and sales executives to ensure timely, efficient shipment workflow•Develops on-boarding plan and routinely communicates with project team through regular meetings, ad hoc discussions and documents meeting minutes for future reference•Complete system, and user setup prior to go-live, giving final authorization on go-no go•Create and provide training and support for Business Development Executives•Analyze customer needs with highly effective project management skills and communication•Lead cross training with multiple departments•Execute and communicate projects and defining the initiatives to ensure smooth transition between departments, clients and agents•Support on-boarding of customers for all GTZ departments•Drive customer evolution process improvements

Greater Minneapolis-St. Paul Area

• Lead on-site strategic account reviews with clients on a regular basis to identify opportunities for new business while maintaining current offerings• Exceed client expectations through resource alignment & proactive communications • Communicate clearly Atomic Data's position with the client, and make sure the client is aware of recommended Best Practices & Policies• Audit and communicate client annual support plan and manage renewal process for all products and services• Review company performance against service level agreements• Serve as the primary point of contact for incidents, service impacting maintenance, and outages• Escalate and resolve areas of concern raised by clients• Identify at risk clients and communicate with those accounts in a productive manner• Track deliverables using the project life-cycle and communicate milestones to client• Assemble clear business requirements and translate them into actionable project artifacts• Attend events held by client and promotional gatherings to support client initiatives and business expansion

Greater Minneapolis-St. Paul Area

• Ability to understand and recognize the value a customer receives in partnering with SPS Commerce, and the key role support plays in making a customer successful • Handle escalated customer facing situations and provide feedback• Works as a team and places its success and accomplishment of project goals above that of self. Demonstrate a positive attitude, maturity, self-confidence, and professionalism in the accomplishment of tasks and communication with others.• Coaches Customer Success team members on issue resolution to improve first contact resolution. Initiates and coordinates peer-training and cross-team initiatives. • Cognizant and able to resolve issues at the root. Leverage experience gained across Fulfillment solutions to understand impact across a network of users. • Facilitates problem recognition, research and trend analysis, isolation, resolution and follow-up for escalated customer problems • Develops proactive measures and reports to decrease Customer Operations contacts • Works with management to define and develop overall strategic direction for the Fulfillment Support team.• Coaches Customer Operations team members on issue resolution to improve first contact resolution. Initiates and coordinates peer-training and cross-team initiatives.

Greater Minneapolis-St. Paul Area

• Analyze & Maintain training needs to develop new or modify existing training programs, courses, materials and documentation• Conduct training sessions for Customer Success team members• Actively lead and contribute to projects, initiatives and meetings• Participates in peer-training and cross-training initiatives• Contribute to the development of the team by frequently engaging and challenging individuals through leadership and coaching• Facilitates problem recognition, research, isolation, resolution and follow-up for customer problems, escalating the most complex problems to appropriate staff / departments, when necessary• Introduces new retail customers to Fulfillment Support as their point of contact for production and operational questions• Performs proactive outreach to customers on projects or explaining best practices, as assigned• Demonstrate a solid understanding of the role and how it adds value to the Customer Success team and SPS Commerce• Adhere to best practices related to instructional design, training facilitation and learning management system administration

Greater Minneapolis-St. Paul Area

• Planned with the Director and implemented approved curriculum• Communicated with parents about the daily activities of their child• Assessed each child’s developmental needs on an ongoing basis• Created an environment that encourages creativity, exploration and decision-making by the children• Provided clear and consistent expectations for the children’s behavior

Bachelor'S Degree, Human Development & Family Science

Elementary Education

Bachelor'S Degree, Human Development, Family Studies, And Related Services